Gigi’s Cupcakes of Carrollton

This location is incredibly inconsistent.
Their chocolate mint cupcake was a «flavor» of the month for December. Six times we stopped by, again I say six, and they never had this flavor available. And it wasn’t that they ran out, they just «didn’t make it that day». We even called on a couple of occasions and they said they would bake some and have them for the afternoon. So we go out of our way to drop in. Again, «we didn’t make those today.»
Someone needs to do a better job of supply & demand. I understand managing waste, but this is just poor planning. They are frequently out of flavors. Running out 2 – 3 hrs after opening is a problem. And it’s not because «you were so busy». Has anybody bothered to calculate the amount of money that walks out of the door because you failed to plan.
The sugar free cupcakes made me sick, literally.
While their cashiers have been pleasant, they have absolutely no conflict resolution skills. If you don’t know what to do, duh, go get someone who does. Customer service 101.
Their angel good cupcake was gummy and not light/​fluffy. Fix that and it would be a great addition to their regular menu.
The frustration isn’t worth it. I’ll either search out a new location and hope for better or find a different bakery altogether.

Cup cakes are good, but the price Is OUTRAGEOUS.

I dont get the pricing. There is a sign «buy 5 get 1 free in store or on line». The price per item is $ 3,50 so a half dozen is $ 17.50. It would seem that a dozen should be no more than a two half dozen or $ 35.00 however I was charged $ 39.00. I tried to purchase two half dozen but was denied. I tried to purchase a half dozen at $ 17.50 and six individual at $ 3.50 for $ 38.50 and was denied again. The cupcakes are fine (perhaps pricey) but the pricing strategy on dozens needs some refinement. I just don’t get why a dozen is more expensive than two half dozen. Your unwillingness to resolve this when I was in the store today makes me suspect that there is some work to be done on the customer relation side of your business.

Let me start off by saying I absolutely love cupcakes. If I could only have one sweet for the rest of my life, it would be the cupcake. However, I would definitely not buy them at Gigi’s.
This place is next-​door to my chiropractor, otherwise I probably would not have ended up trying it. The first time I went in, none of the cupcake flavors actually sounded very good to me, and I left without buying anything. That should have been my first sign. Maybe they’d run out, as another reviewer mentioned, but they didn’t even have basic flavors, such as vanilla or chocolate. On my second visit, I ordered a strawberry shortcake cupcake. I love strawberry cake. But this one tasted of artificial strawberry flavoring and was really bad. I’m sorry but I do not believe their website which says it’s made from fresh strawberries. There is just no way. The frosting on top was as tall as the cake itself. When I was done eating, I had a huge scoop of frosting left on my fingers and no more cake.
I thought maybe they had a bad day (or their strawberry is just not the cupcake to go for), plus when you register with their rewards card, you get enough points to get a free cupcake. So I stopped in several weeks later to try again. This time I got the candy bar crunch cupcake, which is Butterfinger flavored. Again, this cupcake was entirely lacking in flavor and was just blah. Not very moist and didn’t really even taste like Butterfinger, despite it being baked into the cake, mixed into the frosting, and dipped in the candy itself. I regretting wasting the calories on it. I again was left with a huge scoop of frosting and no cake at the end.
The employees here are polite but I got the impression each time that they are just an employee and don’t know much about the cupcakes or care about the business. Please, go somewhere else if you’re looking for an exceptional cupcake!

Updating my review to a generous 3 stars because of my most recent visits. They often run out of flavors early or just simply don’t have what they advertise on their menu. Their butterscotch cheesecake is really good, but they’re supposed to have it daily and they’ve only actually had it once out of 4 times I’ve gone recently. The flavors are good, but it’s hit or miss, and not worth the hassle of trying to navigate into their parking lot.

My cupcake loving soul is bruised. I had such high hopes after finally stopping into this location and trying the Salted Caramel Chocolate cupcake. It was delicious! Butttttt chocolate cupcakes are very hard the mess up. So I went back and tried the Princess and Mama’s butterscotch cupcakes… insert –sad face-​. Both of these flavors had that overwhelming been sitting out for at least one night taste. Gross, Nasty, Yucky. I couldn’t finish more than a bite, I literally spit the half bite out. Side note — The Mama’s butterscotch cupcake was absolutely the heaviest cupcake I’ve ever experienced, it’s loaded with ingredients. This would’ve been fine if it didn’t have that nasty lingering taste.
The real kicker is I flat out asked the young lady behind the counter, «what do you all do with left over cupcakes from the day?» to which she replied «we donate them but never serve them the next day.» LIES! I am a firm believer in baked fresh goods or at least a true disclosure that «this section was baked yesterday» so here’s X amount off.
The cupcake search continues…

Delicious all the way around! Very friendly staff. And they have a great deal. Buy 5 get 1 free. Their prices are very reasonable and their cupcakes are outstanding. So, head on down and give your mouth a party!

Sweet and creative place! I recommend this place if you’ve got a sweet tooth. Price is worth the cupcake and there’s always something new! Delicious and one of my favorite places for dessert.

As a serious cupcake aficionado, I had to check this spot out this morning. What a disappointment. Despite the robust menu online, they only a had a few flavors. None of them labeled, and the girl behind the counter didn’t offer any explanation other than names. Basically white cake, chocolate cake, or a green «margarita» flavor. While they looked pretty, both the white buttercream and midnight magic tasted like a basic box mix cupcake with gobs of too-​sweet frosting. We did not even finish them.

The strawberry cheesecake was brought home as a surprise and it was pretty good minus the frosting on top! I think the turtle cheesecake will be next up!

This cupcake place is amazing. I have not tried a cupcake I didn’t think was awesome. They are so good. My favorite is the grasshopper which I haven’t seen in a while unfortunately. I love the Kentucky bourbon as well. They also have a rewards program and when you sign up you get a free cupcake!

It’s Friday again and I’m back getting my daughter her favorite Friday treat! I got my daughter the Midnight Magic cupcake which is buttery chocolate frosting with chocolate chips on it! It is soooo heavenly.
My favorite is the banana cream pie and I didn’t get 1!!! Next week I will call ahead because I want 1. LOL
I did get the Caramel Mama. It’s my 1^st time trying it so I look forward to loving it as well. LOL
They also have cheesecake. I didn’t get 1 this time but it is a must for you to try. GiGi’s is the BEST and I will always come here. Everytime I come here I feel welcomed. They also have an awards program that usually gives you $ 5 off my next visit. They also have mini cupcakes that are good for special occasions.

I bought two cupcakes and so far have only eaten one and it is absolutely delecious. I can’t wait to go back and try other flavors.

The lady was so sweet when I walked in ready to help me! Cute little cupcake store with a great variety of flavors!

Heads up I won’t be reviewing the flavor of the cupcakes themselves. I got red velvet cupcakes as gifts for my friends and apparently they love it:)
Service: The lady at the front desk was really friendly and I was greeted with a smile:) I ordered 3 cupcakes and she put it in a 4-​cupcake box (btw it’s a cute box!). I was about to ask to put them in separate boxes but she was quick so I just asked her if she could give me separate boxes. She didn’t seem annoyed at all, even though I was taking their stock of cute boxes.
Appearance of Cupcake: They are perfect for presentation! The frosting is tall and is topped sprinkles or chocolate. Red velvet has a chocolate-​shaped heart on top of it! Not sure about the flavor, but these are the perfect quick gift for friends, and it’s just $ 3.50.
Location: Easy to find place but I don’t recommend coming here to sit down and eat a cupcake. There are only a handful of chairs that no one really uses. This is a order-​and-​leave type of store.
Overall, I will be coming back to actually taste the cupcakes! LOL

Great cupcake shop. Friendly staff. Good prices!
The cookie dough & red velvet are AMAZING. (Even found a nice selection of gluten free!)
Will return! Don’t forget to sign up for their loyalty program. I recommend this cupcake shop:)

Every time I come here they have the most delicious cupcakes. So moist, icing is always so buttery and creamy, not fake like some. It’s such a small beautiful personable place. Come here for cupcakes of the day and friendly people that truly enjoy their job.

After trying dimples/​fluellen and square cupcakes I am a little disappointed with the quality. The icing was very good (but that’s hard to mess up right lol)! The actually texture of the cake part was a little harder than expected or wanted … Overall they weren’t any better than a whole foods or market street cupcake.
The atmosphere is nice and kept up well. The staff seemed friendly (although the lady ordering had no regard that her overly friendly talk was causing a line behind her.)
Eh… I’ll give them another try if I’m in the area and unwilling to drive to Frisco for an amazing cupcake.

Had high hopes for this place but the icing was average. The cake was dry and not much flavor. I bought a dozen and I didn’t see anyone finish their cupcake, even my four year old. The cupcakes were appealing to the eye but that was about it.
Service wasn’t that great either. The lady that took my order seemed annoyed that there was actually a line. I won’t be back, I will head to Elizabeth’s Cakes (2108 N. Dallas Pkwy, Suite 216C, Plano, TX 75 093) where I get great quality and customer service.

This is definitely a mass produced factory type place. But… I’m at least 50% likely to return because dang I love a cupcake with a decent hefty amount of frosting.
I don’t even remember what cupcake I got, but I remember eating the frosting off and throwing the cake away because it was flavorless.
I also got one of their stuffed cookies, chocolate chip with chocolate chip cookie dough frosting in between. And it was good… but in the same way shitty off-​brand hostess cakes are good. I mean, I still enjoyed it and would probably eat it again, but I felt gross after and had a stomach ache. The wrapper it came in had an ingredients list and yeah, they’re WAAAAYYY processed with shitty low quality ingredients.
There just ain’t nobody out there like Trailercakes.