Gold’s Gym

Due to flood damage I was told they wont reopen for 6 months. Call are being answered by the new gym in Richardson. I choose not to
drive 8 miles. Looking into 24hour fitness

The last 2 visits, there were 5 treadmills out of order and 2 more that a didn’t work

The gym is clean and well managed. Every piece of equipment you could want or need, too. However, the best asset to this gym is Adrian Payan. Adrian is a personal trainer that I have known for many years. He truly cares about his clients and will help you reach your fitness goals no matter what stage you are in. He is great at training both women and men and will always listen to you and help you.

Before agreeing to contract I made sure that if I were to move I would be able to cancel year contract. This was a concern of mine and was told this wouldn’t be a problem. That was a lie. Not impressed with communication by front office. People tell you something they should follow through with their words.

Adrian is an awesome personal trainer. I meet him 2 months ago and I’m very glade I did and I was able to finely Connect with a personal trainer after being out of the body building training scene for 14 years. I’m looking forward to doing my session with. He has good energy about him and he really cares about his clients and want to help the six seed and hitting their goals. I have shared my goals with him. He texts me to see how things are going with my work out. That’s awesome in my book. Keep it up Adrian.

Gym is nice and clean but dealing with the management is a nightmare — I tried to transfer my membership from another state and after having to go there 4 times … yes 4 times and being told different story, requirements and prices each and every time I decided I am going to transfer to another gym.

Gym members: Please people re-​rack your weights. I just counted 9 pieces of equipment with weights on them and they are not being used.
Staff: please coach members on gym etiquette. Re-​rack their weights if they do not.

I have been working out at this gym for almost 5 yrs. There are a lot of good things about this gym BUT today one of the employees walked in with about 8 pizzas. No problem maybe they are going to a break room. Nope they were open on a table right in front of equipment. I have no problem passing on pizza… but at the gym? REALLY? Wait it’s better. THEN a trainer who was training someone proceeds to grab a piece cram it in his mouth in 2 bites while pieces fell on the floor. I was so disgusted I left. I did try and call and speak to a manager but gosh they were all busy, I even went on the Plano website to see if there was a way to email them… couldn’t find it. Just GROSS!

I was pleasantly surprised by this Gold’s Gym. I was visiting from Oklahoma City and my experience with Gold’s there has been mediocre. By contrast this place was clean, there were a lot of weights and the devices, the equipment and machines were spaced apart well. The locker room and restroom were fairly clean, but they could have done better. The clientele was a good mix of people with everything from the tanned hard-​bodies (you know who you are) to the way less than hard-​bodies. If I lived in the area I would definitely consider joining.

Awful Customer service… told management about a problem three months ago. The problem has yet to be resolved. Gold’s has no value in customer service. If they would have addressed my problem initially I would not be as upset. However, the lack of attention to my problem, followed by a smug we are doing you a favor attitude! Has pissed me off. 24 hour Fitness is much nicer… I should have paid the extra few $$. I’m certain the customer service could not be any worse. And I know the gym is much CLEANER AND NICER…

Thieves! They cancel your membership 45 days after you submit the paperwork
I was shocked at the unprofessionalism. Please stay away from this place.
The equipments are old and shabby except Cardio Cinema which has very good machines.
Hope this helps.

I’ve worked out at Gold’s Gym for about 6 years now. My membership was at the Arapaho location, which I loved. Unfortunately, a year and a half ago, they had to close this location because the owner of the strip center in which it was located, sold out to build apartments. Instead of Gold’s opening a new location somewhere within a ½ mile or so, they opted to just transfer everyone’s membership to the Plano location. NOT what I wanted, but I was willing to give it a try. It was ok… just ok… but I had loved the Arapaho location for so long, that I wanted to give it some time to get adjusted and see if I grew to love it as well. I have not. Their customer service is TERRIBLE. I’ve had a guy in my spin classes who grunts the ENTIRE class, as well as has HORRIBLE body odor, the kind that smells up the whole room. His noises are ridiculous. I finally went to management (after months of trying SO hard to ignore this guy. I would have simply switched spin classes, but he goes to EVERY SINGLE ONE I can attend. Literally! I even stopped going regularly for months, I so dreaded listening and smelling this guy) after Jan 1, because I had decided to take my workouts back! The general manager, Bo, told me that Gold’s Gym has a policy that if someone is yelling, moaning, grunting, etc., and it is disturbing other members, they will ask this person to be quiet. Bo told me he would take care of this. No problem! Oh yay, I thought! Finally, my problem was going to be handled! WRONG!!! Bo COMPLETELY ignored me from then on. I called him, REPEATEDLY, over the next 2 – 3 weeks, only to be told by the front desk attendant, EVERY TIME, that he was busy. When I would go to work out, and see him in his office, the front desk person would STILL tell me he was too busy to see me. Bo DID stick his head out the door of his office one time and tell me he had spoken to the guy I was complaining about, but that Bo now wanted to ask other people in the classes if this guy was bothering THEM. While I didn’t understand this (he was bothering ME. Wasn’t this enough? didn’t I matter??) I told him ok, and to please get back to me. HE NEVER DID. I even called ANOTHER location, the Preston Center location, and spoke to Jeff, the GM there, and he said that yes, it WAS a policy of Gold’s Gym to not allow a member to disturb another member like that, that it didn’t matter if only ONE person was complaining (some people don’t WANT to complain. I get it. And some people WEREN’T bothered by this guy. I get that too. BUT I WAS, and the policy stated they would not tolerate this. I was simply asking them to enforce THEIR policy.) I was told SOMEONE from «higher up» would get back to me. NO ONE EVER DID. They STILL haven’t. Apparently, they DO have policy’s…just don’t ask them to help you or enforce them. Because not only will they not help you, show they care about your concerns or enforce their policies… THEY WON’T EVEN CALL YOU BACK!

My family and I are members at Gold’s gym in Plano, Texas. I have tried on a few occasions to discuss my account and other issues I have with the general manager Bo Spinks but he refuses to talk to me. He sits in his office with his door closed and on the phone. A couple times I sat outside waiting for him to finish his conversation so he would come talk to me but he would take forever and ended up not talking to me. Finally I saw him working out and approached him and he very rudely told me that he is not on the clock and to not bother him.
Another time an employee RJ was behind the counter and I asked him for a smoothie. To my surprise he told me that he would not make me a smoothie because he is about to get off in 15 minutes! I couldn’t believe what I heard. He went in the office where Bo Spinks was and I could see them laughing! I never got my smoothie!
Good luck calling customer service because they are just as rude and worthless. This is the worst experience I have ever had with any gym and I have been a member of several gyms in my life.
Overall I am not happy with this gym. I promise you that my family and I will not renew my membership at such a gym with horrible and rude employees. I will make sure and tell everyone of my terrible experience with this gym!

Terrible customer service at all of their locations. They make it impossible to cancel your membership. Do not join this club. Join 24 Hour or L.A. Fitness where they have their shit together.

Thank you Maggie Howard from golds corporate. I was sent a months refund and told I would not be charge for anything else. I hope that they address the customer service issues and the ease of use in their gyms, by phone and on-​line. Most people hate going to the gym already so any obstacle or bad experience is just losing customers.

Been a member at Gold’s now for alittle over 2 years and I am a definite fan! I had been a member of 24 hour for the previous 2 years and just got sick of all the broken equipment and careless people. Gold’s is always clean and has a very friendly staff. If you are in the market for a reasonably priced gym with great amentities check out this location!

Fantastic find.
I was at the 24 Hour across the street and hated the broken equipment and the nastiness of the entire place. I was so tired of it that I just finally switched. Best decision ever. The Gold’s Gym is spotless. They also really care about the equipment and the weights and take care of them. So nice to not feel like you are just hanging out in other peoples sweat and germs. :-) Bathrooms are really nice too.
Kids Club was a must for me. They are really nice, although they could stand to have at least 2 people watching over the kids. The place can become a mad house.
There is no towel service. Don’t forget to bring your own.

I joined this gym after my trainer, Chad, switched clubs. And I’m so happy here!
It’s super cheap for everything you get; tons of cardio, tons of free weights, a room for spin classes, a room for yoga, a room for what I call the «fun» classes (Zumba, Step, ect), a basketball court, a steam room, a lap pool, a hot tub, a mixed martial arts studio (which is the only thing that may cost extra), a smoothie bar, and my favorite the Cardio Cinema (they show some decent movies on a big screen in a room that’s cool, dark and full of cardio machines). I haven’t had to wait for a machine yet, and it’s usually not super packed. I have gone as early as 7:30 and as late as 7. Also, most machines have personal TV screens that you can control. Another plus, THEY DO HAVE A KIDS CLUB!
Now be prepared for the «grunters» and «roid heads»…they do frequent here. But who cares, I just head to the Cinema or put my headphones in.
Oh, there is one guy that works here that can be a grump, but everyone else is super friendly!

This was a great gym when I was a member a couple of years ago. I moved here from San Antonio and this was the closest Golds to my house. I actually started coming here when it was a small, and I mean small gym in the strip mall around the corner. Once they finally finished the gym I was more than satisfied.
It’s got everything you would expect from a Gold’s. Plenty of free weights and machines. Excellent cardio area. It’s clean and the staff is friendly. What more can you ask for?
Just wish it was a bit closer to home.

A corporate chain gym is the same everywhere right? Wrong. As someone who frequented the dreaded Uptown location for a while, it was refreshing to make the change to the Plano location while temporarily reliving with my parents (yes, I was a loser for a while, but that’s a whole other story).
This gym is so much better because not only is there a basketball court at this location, but also a swimming pool, hot tub and sauna. This location is way more laid back and I did not feel self conscious here at all. I also did not fear that I would run into anyone here so I didn’t have to avoid all eye contact. (Don’t worry, they have the pitch black media room here too where you can watch movies and do cardio machines in peace and darkness).
But the best thing about this location is Sue. She is a tiny Asian lady who teaches a cycle/​trek class on Tuesday and Wednesday nights. I loved this class bc it is 30 minutes of spin followed by 30 minutes of interval treadmill work. She is so adorable and motivating and she makes 30 minutes running on a treadmill pass quickly– and for me that’s a tough task.
I actually miss this gym now that I am back living in Uptown, this gym was one of the good ones!