Heena Salon

I stopped in this afternoon with my three daughters for henna tattoos. I left with three happy girls, and the artistry speaks for itself. Great work. Fast service. Friendly staff. We’ll be back!

Unprofessional, unhygienic, careless business. I’ve went there to get my eyebrows done and there used to be a nice Indian lady who would do it right and was caring and professional. The other Latino ladies either didn’t do it right or just didn’t care. One young lady scratched my face with the thread. The facial was fine. I got my facial hair waxed and the owner who doesn’t know English comes and interferes and waxes my nose! I’ve never seen anyone do that and wouldn’t prefer it. She just did what she wanted and assures people that whatever she does is okay. Waxing there is unhygienic where they double dip. Then again, what should I expect from cheap prices, cheap methods. Parking is plenty, cheap prices, fine hours with less wait time so you could just walk in. I wouldn’t recommend this salon.

I went here for eyebrows for half a year and they’re usually pretty quick but they’re usually not done well. Their customer service also is the worst!
I spent $ 40+ on waxing services once but the two women were calling me names in Spanish (just very demeaning) :/​I haven’t set foot in that place ever since and never will…

Worst Customer Service Ever!
I really hope the owner reads this — I am writing this review as soon as came back from the salon so it still fresh in my mind… Most of the conversations happened in Hindi but i will try to translate to english.
The biggest mistake i made was walked in to salon just before it closed… The older lady Munira who manages the salon i think, saw me and asked what services I want. I wanted waxing, eyebrows and upper lip. She clearly did not know who I am even though i have gone there several times before (i do not expect them to remember me) and the first comment she made was Oh! Aap hamesha late aati ho (oh! you always come late) which so NOT TRUE! i always go to salon in the afternoon around 3 and this was my first time ever to go there late in the evening. So my reaction was «you dont know what you are talking about and if you think it is closing time please ask me to come some other time». the salon was open and i did not convince them to accept me…
So her reaction was, No customer is everything for us so we will do it (which i appreciate). And i think that was the biggest first mistake she made. There were 3 other girls in the salon who almost wanted to attack her for accepting me.
Waxing Drama — Munira started my waxing and convinced me to get half legs instead of full (which i wanted). Apparently she had to go and attend her sister’s daughter’s baby show which i totally understand and which is why should have said no to me. She was calling other girls to come help her and no one was ready! every single one she called was upset that she accepted me and were verbally accusing her for that. They made me feel it was a sin to walk in to the salon late. Finally another girl came and started helping her just for my hand wax. When Munira told her I wanted my legs waxed also she refused and said she is tired and was not going to do it. Munira had to literally beg other girl to come and help her.
Eyebrows drama — I ALMOST thought I WAS GOING TO DIE! Finally there was the third girl apparently is a eyebrow expert and she was so pissed that she did not care how i felt if she was harsh on my skin. So i asked her to stop if she does not care and she did not even care to apologize.
The whole 40 mins i spent there all 4 women were fighting constantly about the services i need and why they do not want to do.
I WAS GIVEN NO TIME TO CHANGE OR CLEAN MYSELF. I have been to this salon many times before and was never so worse. But i will never go again. The service was horrible as they were in a rush and nobody did a good job.
After all this mess they charged me the whole amount and also asked me to tip. The employees have clue how to behave in front of a customer and have no control over what they say in front of the customer. TOTALLY DISAPPOINTED. DO NOT RECOMMEND THIS PLACE TO ANYONE…

Never have I EVER experienced such awful costumer service! Do not go to this place! There is this awful old lady (idk if she is the owner) but she treats all the other employees with no respect at all! Worst salon ever.

My daughter went in to get a Henna tattoo which she had gotten before. She wanted a simple feather and showed the lady a picture of it and specifically asked the lady if she could draw it. The lady said yes. The lady started to draw what looked like a feather and then drew some type of heart in the middle with crazy designs. It was horrible and ugly and ended up not resembling a feather at all. She did her own thing. All the customers in the shop could see what a terrible job she did. To make matters worse they still charged us even though it wasn’t what we asked for and the lady admitted my daughter asked for a feather. Hot mess!!! Will never go back!!!

Always fast service, friendly, cheap and I love how they do my eyebrows. All I ask is for them to just clean it up and I always like the result no matter who does my brows. Always try to come here for my brows. All the other services I haven’t tried though

If I were to have half points, this place would be a 3.5. So I just rounded up.
What I like about this place is:
1. Parking is always easy to find
2. The line is always under 5 minutes
3. Service is quick
4. Super good prices! ($ 4 cash and $ 5 credit for eyebrows)
5. One girl is good at eyebrows (Idk when to find her though)
HOWEVER, this place can be a bit unreliable. Considering they have different employees at different times. If you are lucky, there is this one person who is super good at doing eyebrows. She is usually in the back corner and looks young. She knows what a good-​looking eyebrow is. The older ladies are kinda iffy though. One time, some lady over-​threaded my eyebrows and they weren’t even. Obviously, I couldn’t ask her to fix it or she would make it worse. So it took a good month and a half to get that little strip of eyebrow to grow back :(
Other than that, they are very hospitable and polite and this is the best place in the area to get eyebrows threaded for a good price!

I don’t know how someone messes up so terribly on threading eyebrows, but whoever did mine threaded half of it off. No exaggeration. I would give zero stars if I could. Would advise no one to give this place a try.

I always come here, the staff is very friendly and professional. I’ve been to other threading places and the experiences have been terrible. Most places they always mess up my eyebrows or when you try to explain to them what you want done they don’t want to listen and just want to rush the work so they can get go the next person. But that’s not the case here! I go to Jenisha, she is so sweet and fixed my eyebrows! Since I’ve been coming to her my eyebrows look great and not all thin and horrible from other places. They also go henna tattoos and waxing! The prices are VERY affordable! Come check them out! Your eyebrows will thank you! ;)

Had been here for a facial cleanup. Worst service ever. Most HORRIBLE place you will ever find. Bunch of villagers run this place seems like from their poor hygiene and care. The lady handles your face rough n tough like a roti dough. She’s not clean herself. Yuck. The so-​called manager of this place is even worse… she seems so illiterate. She was like we have other customers sorry no time to listen. Bloody bunch of fools run this place.

Horrible place. The girl who threads the eyebrows burnt my face during waxing. Now I have to put burn creams to get rid of those marks. I WILL NEVER GO THERE AGAIN.

I love coming here to get my eyebrows threaded. I try to get the woman that is in the last chair on right side because she really is quick and she gets my eyebrows just how I like them. $ 4 is a great deal!

The lady I had took too much off the eyebrows and I was not satisfied with the results. Instead, I will be driving the extra few miles to go to the Frisco location. Their service is much better.

The service has seemed to decline since the last time I reviewed. It’s very dependent on who you get as far as eyebrow threading goes. The time before last, I had a young woman who did not seem to care about doing a good job at all. She didn’t even trim my eyebrows! This time, though, I got the full service from someone who seemed to have a bit more experience. The threading job wasn’t as good as I’ve had in the past, but it’s just so close to where my house… I’m probably going to continue to try my luck at getting a good threader!
Be mindful, if you only have a credit card they require a minimum of $ 10 to be charged to a card!

I moved to Plano about 6 months back. I was searching for a good salon for eyebrow threading in these months, but I couldn’t find one. At last I found this one.
1)Wait time was less. I went on one Saturday noon. I could get service immediately after entering the Salon
2)Good service. The lady who done my eyebrows was very pleasant. She smiled at me (i didn’t get that smile from any other salon in Plano).
I was pleased with her threading. She did it very well.
3) it is cheap. $ 4 for eyebrows. I think it is pretty cheap.
I haven’t tried their facials and haircut. Hope it will be good.

The price seems to fluctuate based on who does the service. I’ve been in 3 times now and one lady only charged me $ 4 for to thread my neck (oh, my hairy hairy neck) so I tipped her well. The next time I went in, another lady threaded me and it was like they were trying to get as much money out of me as possible. They charged me $ 21 for eyebrows, full face and neck. The third time, I waited for the first person.
Wish there was more consistency in pricing. They should tell you how much it will be before they start.
PS Bring cash bc they can’t tip ladies on the credit card purchases, and the minimum credit card purchase is $ 10.

I had heard good things about the Richardson location, but never remembered to take time to go over there. I am not sure when this one opened, but I stumbled on it while around town, and I was so happy I did! It was a spur of the moment decision, and it ended up so well. I went there right around 4pm and there were already a few people getting their eyebrows threaded. One lady was free and since I had no idea on who would be good at this location, I just said yes.
I decided for brows + upper lip. She took her time, which made me feel very comfortable. I’ve had my brows threaded before, but not very frequently. She politely told me what to do, such as holding my skin taut during some moments. Quick, simple, and polite. My kind of service! I will definitely be coming back the next time my brows start going crazy.
Other notes:
1. Parking was easy — it’s located in a center type area with plenty of open spots.
2. They don’t take CC if it’s under $ 10 so bring cash unless you’re doing more than 1 – 2 services.
3. Time entering the salon until I left after paying — 5 – 7 minutes total! I’m a girl on the go so I LOVED how efficient everything was. I’m sure it’s probably more crowded at other times, but for ~4pm it was great.
I’m not very high maintenance, but if you’re on the go like me and need some quick and cheap threading done — this is a great place to stop by!