Hertz Rent A Car

If I could give zero stars I would. The two people at the desk were completely unhelpful. I had made a mistake on the reservation and the man at the front desk (would not give me his name after I told him I wanted to make a complaint) was unable to make the proper change on the reservation. Then the «manager» Kimmie said she would change the reservation and then waive the cancellation. Which they did not honor. So they gave me a 1 – 800 number. The people on the phone were extremely helpful and immediately changed the reservation and honored the price change. Next they made us wait a ridiculous amount of time, she then asked me to «sit» down which I am unsure why… So now I am being ignored as the building is completely empty and there no customers in the building.
Kimmy saved the day thank god and was very patient and I added more stars. Hertz should be happy to have you.

Alright, I waited a few weeks to gather my thoughts and write a review here. So, short opinion: don’t rent from this location. There are plenty of Hertz around DFW. Find another. I use Hertz in other location regularly without any problems, this location almost put me off the company as a whole. Save yourself the hassle.
Lie #1: We have the car you need. It’s ready call us when you need a pick up.
Lie #2: Sure, we’ll send a driver they’ll be there in 15 mins. Waited over an hour while the same person who went to get the car they supposedly had went 20 minutes E to get the car then back 20 mins W of the original location to come get me.
Lie #3: Insurance covered everything. They actually charged me one random day of the rental for no reason.
Want the full story, it’s below.
State Farm uses Hertz for their rentals, so starts our story. We called multiple times ahead of our rental to insure they would have the correct vehicle type ready and available for us. Monday morning comes along and I call to ask about the vehicle one more time and the pick up from the body shop. They tell me that they schedule pickups, I have to call when I’m done so their drivers aren’t waiting around. They have my car. I understand the process, so I call when everything’s done and find out they don’t have the car I need. But they’re about to go get the car. I ask if someone can come get me while they are getting the car because I’m now late for work, they say, «Sure, no problem. We’ll have someone there in about 15 mins.» About 30 minutes later, I call back and get put on hold immediately. «Hi, please hold.» After waiting over 3 minutes on hold, I try again. No answer this time, same thing for almost 45 minutes. I got through twice, both times I couldn’t get a word in before being put on infinite hold. Finally, a girl shows up in the car to pick me up. It hasn’t been prepped or cleaned, and she doesn’t know how to close the sunroof. I show her how, we drive back, I ask about what happened she says, «Nothing, they sent me to get the car and come pick you up.» So obviously someone coming to get me was a lie. I ask about the calls and she claims that only one person is at the store and he’s probably really busy and apologizes. I get back and the manager is at the store talking to I think his girlfriend on his cellphone, by the convo, obviously not business. When he gets off, he does my paperwork. I’m so mad, I don’t say anything about the calls, being hung up on, left on hold. I just want to get my car and get to work. I get my paperwork from the manager and I’m waiting for the girl to come back around with the clean car. No one else is in the building, however, the manager is consistently on the phone the whole time. The latter calls do appear to be business related, he is calling other places to try and offload his cars because he has too many cars. This is apparently MUCH more important than picking up the phone and talking to a customer as I watch call waiting beep through multiple times and him ignore it. Probably 15 long, angry minutes later, the nice girl brings the SUV back around for me all washed up and hands me the keys. I have to ask her to file a damage report, because I can easily spot damage. Fast forward two weeks, I take the car back with my wife because I don’t want to deal with their drivers. I get there and there is only one person working, so I wait in line for 15 – 20 minutes for her to help another customer who is having the same conversation I had, apparently she called right before dropping her car off to insure they had the right car waiting, they said they did. Alas, they did not. Fun stuff. My turn, I turn the car in they give me my paperwork tell me there is nothing to do it’s all covered by insurance. That night I get billed for one day of the rental. I call State Farm and they apologize and say that Hertz did the charge, State Farm left it open with unlimited days. After calling Hertz, they tell me that I will have to get written documentation signed by State Farm and faxed to them along with a printed check for the amount. When the amount is confirmed they will then refund my card. Flash forward to a long talk with State Farm, they call Hertz on my behalf a few times then call me and graciously apologize and say they’ll just overnight me the check instead of dealing with Hertz.
Closing notes if management or owners read this. The two young girls who helped me (pickup and checkin), were very nice and apologetic for waits. The male manager (Mike, maybe?) was not helpful at all and quite off putting. I don’t know for a fact that he was ignoring my calls that morning, but it sure felt like it. Either way, you need more people. And you need better training for dealing with customers. Just please don’t tell me you have something when you obviously don’t. I saw you do the same thing to another customer when I tried to check the car in. That needs to stop.

Did not have the size car I reserved. The car I ended up getting was FILTHY inside and out! Inside it looked like it never was cleaned EVER ! Seats had food all over, hair dirt and grime… I began sneezing right away. All of the cars they had available were filthy. I will never rent there again and will be contacted corporate to to tell them how nasty the cars are

This location has minimal employees to check in/​check out vehicles. After a 45min wait (I was second in line of 9), I FINALLY, left with a rental car that was filthy dirty inside & out! Nobody bothered to include the 2door dings on the doors… I turned around, made sure it was on the paperwork.
Yea, they seem overworked, but friendly, nonetheless.

We had a reservation at a very good price with our membership. However this place broke the promises. Forced us to add the insurance even we had our own, and the price goes almost doubled. Said there’s nothing they that can do to edit reservation even it was clearly stated the price and type of car on the literary. When I tried to call the customer service, the receptionist changed his mind and gave us a mid-​size instead of the full size we’ve booked. I had to accept since had not the time nor the energy to argue with him. Won’t suggest anyone here.

While this looks like a Hertz car rental, it’s in fact a location of disappointment and broken promises. Even warned by my chosen car body shop that this location is dysfunctional, I was hopeful since I talked to the manager who seemed to make a reservation for me. I also wanted to use them because State Farm has an agreement with the company. However, when I shoed up to the body shop, no rental car was there at the agreed upon time. I tried calling this Hertz and on one answered. Finally, the receptionist at the body shop called and was told no one was free to bring me the car.
Thankfully, Enterprise has a location nearby and also in the body shop, replacing the removed Hertz branch. They worked with State Farm to get me a car in a few minutes while Hertz completely failed. While I realize this is just one location, this kind of experience is the kind that can turn someone off from a brand for life. Perhaps this location should either be closed or needs rebooted. Either way, I will never use this location again.

not specific to this location, but I got into a rental agreement with Hertz through a collision repair shop.
everything was fine but one problem: PlatePass
this is how they «help» you by allowing you to run tollways without having to stop and pay…
except for the fine print: $ 4.95 a day up to $ 24.75 per month + any toll fees you acquire.
but they dont just charge you $ 4.95 a day for the days that you use it.
once you use platepass once, they keep charging you everyday you rent the car up until $ 24.75 EVEN IF YOU DONT USE THE TOLLWAY.
wtf kind of rip off is this… literally just robbing people
So you accidentally forget and run the tollway once and they make you pay $ 24.75???
I called platepass to see if there was anything I could do about waiving the fee or transferring it to my NTTA account.
his advice? «you might as well keep running it now since you’re gonna get charged for it anyways»
yeah solid advice my friend… why hertz or any rental company would want to put their customers through this experience is beyond me. absolutely ridiculous.
IN SHORT:
if you rent a car with platepass DO NOT USE THE TOLLWAY you will get screwed.

I had a very good experience at this location. I was very picky regarding my pre and post vehicle inspection due to bad experiences with other rental companies. Tim, Corey, and Ewan were courteous and professional. Prices were very reasonable when booking online. I will rent from this location in the future.

I rent from this location quite often. I guess Hertz is Hertz bit this location does have some benefits. They will pick you up as well as drop you off at your house which is very convenient. Also, there is a gas station pretty much right next door, so re-​fueling is a breeze.