Image Med Spa

I received a gift certificate from a friend for four visits to sample services at Image Spa in Plano, TX. There are different services allocated to four separate visits.
10÷12÷09 was my first service; a facial, the technician kept leaving the room to attend to the phone or knocks at the door. Apparently no one else was there to attend to the phone or door. Which is odd considering their window says «Walk-​ins Welcome!» And its slightly disturbing considering that a facial should be relaxing and tranquil not constantly interrupted. Then when one of the electronic tools wasn’t working correctly she kept struggling through trying to use it & complaining under her breath in another language all the while swinging the cord around my face. Walking out of the treatment room I saw a rather large cockroach scurry across the floor. A slightly disappointing visit but I’m a beleive in second chances and I proceeded to schedule my 2^nd visit.
10÷28÷09 I scheduled a microdermabrasion. When I arrived for my appt they had no record of the appt & openly and loudly discussed how to best accommodate me right there at the desk (kind of assumed as ithe discussion was in another language). All the while implying that I didn’t have the appt. Was I sure I had an appt? Once I assured them I was certain they said they could do a massage instead of the microdermabrasion. I agreed to switch to that (visit B), though I had scheduled Visit C. The massage was definitely rushed & there was no consultation with the masseuse, just a form to fill out. Again, slightly disappointing but I decided to go ahead and schedule my third visit. When I went to check out at the reception desk I was asked for my certificate. I assured them that I had handed it over when I entered & was told that I had not. I checked my bag & politely insisted that I was certain I had shown her where I had written down my appt date & time on the certificate and that she had not returned the certificate to me. She again insisted that I had not handed her anything & was told to check the treatment room. I asked about the certificate that was clearly on the desk & was told it was not mine but belonged to another customer. I didn’t appreciate her tone but checked the treatment room anyway. On my way I saw the masseuse and we both saw a large cockroach scurry across the floor & she said «oh!» & smiled sheepishly. When I returned to the front counter it was the other customer who clarified that it was my certificate on the desk & not hers. I did not receive an apology but was simply given my bill. I had already scheduled my appt so I left. I already thought that I may only keep that one appt & not make another as I didn’t appreciate the way I was treated.
11÷3÷09 I arrived at 6:10; and the door was locked. There were two clients at the reception desk paying their bill. When she was done she opened the door and told me I had to reschedule or take a 15 minute treatment instead of 30 minutes. She said that she had a 630 appt & would no longer accommodate me unless I agreed to shorten the treatment to 15 minutes. She walked off mumbling something and I kind of stared at the customers at the desk in shock and asked ‘Does that seem ok to you?’. They informed me that she had kept them waiting for at least 15 minutes. I explained that I was not even 15 minutes late and most salons/​spas would not cancel you until you were more than 15 minutes late. She said ‘well, its now 6:15.’ She was abrupt & patronizing in her tone and went to far as to write 6:15 and 630 on a piece of paper to show me that there were only 15 minutes between the two. I was insulted but asked if I could wait and if her 630 was late would I be able to take that spot & she said I had to reschedule. At that point I felt I was being lied to & said I would call but I had to leave. I made a phone call in my car to a friend in the area as I was now suddenly available for dinner plans and saw that the lights were being turned off in the Spa. I felt certain she was closing so I waited to see if her 630 appt did show up & if they didn’t was going to ask to be accommodated. She closed the shop & walked out with her bag at precisely 630 & I asked about her 630 appt; she said they had canceled & I asked if I could have that slot then & she hurried to her car, mumbling under her breath & I said it wasn’t fair that she canceled me after 10 minutes & wouldn’t accommodate me right then. That I felt cheated. And she said that I was being unfair & that I needed to understand that this was a business. She slammed her door and drove off.
I will NOT be returning to this unprofessional establishment & don’t believe that anyone else should until they learn the proper way to run their business and treat their customers.