James Avery Craftsman

Within 10 seconds of walking in, I was greeted by a sales associate out by the displays to see what I needed. Initially I had every intention of needing to buy a new chain to replace the one my husband owned since the clasp had broken. The sweet sales associate said that they can try to fix it for free or sell me a replacement for half off. Either way, she put me on the list to see another sales associate at the actual tables to see what could be done.
Oh, did I forget to say that I accidentally got RED nail polish on about an inch of the chain before my visit? This is what I got for being too impatient to wait for my nails to dry. After the lady evaluated the clasp and said it was «their bad» for the broken spring so it’ll be a free repair, she also mentioned that they’ll see if they can get my nail polish out! And so they did, all before 5pm that same day.
Some items, like the tiniest little charm, can be pretty pricey here, but after my experience, you’re really paying for good quality items and service should your purchase get damaged years later. Yep, the chain held up for 7+ years of daily wear!

This store has wonderful customer service. Betty is great. Susan, Carol and Susanne are also wonderful. Have been coming to this store for a long time. If there is ever a problem they are always ready to try and fix it. I wouldn’t go anywhere else.

Every single special occasion from birthdays to Valentine’s and Xmas, I buy something from this exact store for my daughter. But, I am seriously reconsidering as of last night. I may just go to Neiman’s and introduce my daughter the the lovely world of Lagos or Dweck sterling jewelry. More expensive, but I honestly expect more customer friendly service, and James Avery isn’t delivering.
A supposed size 7.5 ring actually shows as 7.25 on their own measuring rod. Has happened before… sizing is off on regular basis. Also, Im looking at a case and a sales associate walks right in front of me to pull a piece out for her client… no «excuse me», no «oh, were you looking at that item»…wow! Also, saw a new ring with a stone that had not a single striation, low color saturation, and no character. When I went back a few weeks later to see same style but hoping they had more choices in stone… associate told me they may sell out and not even be sent any more of that item for some time. Hello, it is xmas… get to restocking and giving clients choices James Avery.
And, no restroom for emergency customer use either. Perhaps I should have been wearing my adult diapers, because when I went in and said I planned on buying several items but have a restroom emergency, well, I was told to go to tom thumb. I couldnt hold it that far, so went next door and they let me use their non-​public restroom. And the idiot I am, I went back to the store and bought three items. Then it bothered me, thinking about how much money I have spent in that store and how there were six salespeople just standing around with only three customers and nobody thought to just show me to the bathroom back there and stand outside the door if needed so I didnt tinckle myself before spending hundreds of dollars in there.
In this day and age, customer friendly attributes, offerings and service is of the utmost importance. As is good judgement in how you treat customers. James Avery is lacking big time.
Now, I am going to return an expensive piece I bought last night as it chaps my hide that those salespeople and the business itself cant be attentive to sizing or customer friendly behavior for the business they get. BUT, I will be considerate, unlike the salespeople who saw me crossing my legs last night, and not return the item I paid to have inscribed.

I stopped in to have a garnet stone reset in a man’s ring, and have it cleaned & polished. I shop regularly at the Tom Thumb next door, so it was convenient for me. After a 5 minute wait for service, I was told they only provide that service for items that were purchased there ! What possible difference could that make, as long as they get paid for it? Very snobbish attitude ! This was my first visit to this store & my last !
Apparently they are not looking for new customers.

This company has an abysmal return policy — my son bought me a gift online from them and tried to get a refund online. Their response was, no you have to bring the item to the store. So I brought the item to the store and no, they would not give me a refund, because I did not have my son’s credit card with me. (He lives out of state). So they got what they wanted — they kept the sale and gave me a store credit. But once the credit is used, they have lost a customer.
The only reason they did not get a 1 star is because they have nice merchandise though quite pricey.

Great all place to pick up a gift for any occasion. Prices pretty good too. You can find something pretty cool for under $ 40 or decide to go all out and drop some serious dough. Services is pretty attentive.