Kroger

Shelves rarely stocked, frindly personnel, but not reliable on stock, service or check out

I am done with this location! The past 3 times I’ve gone shopping, I try to get there between 1 – 3 to beat the after work crowd, there is always a long line and management on their walkie talkies calling for extra staff to come up instead of jumping up to the register to help out. This last time I went I was behind someone who purchased over $ 400 and there was only one bagger (after the other lanes died down the other employees split quickly instead of offering to help. The lady ended up with 2 carts full so the bagger helped her out to her car, which left me to bag my own groceries. The management needs to have a little more training about when to step up (and do it with a good attitude!)

I just had a very frustrating experience. I couldn’t find Liquid Smoke, something that I use when I bar-​b-​que, (what I plan to cook Christmas day). Anyway, I finally found an employee, Lauren, and asked for help. She told me which aisle I would find it, (where I previously looked, but didn’t see it). Then she said, «Oh, I’ll just show you.» Of course, I was pleased with that. But, on the way, another customer asked her where she could find fried onions. Lauren told her which aisle, then turned to me and said, «I’m going to show her then I’ll come back and help you.» What!!! Before I could say anything, Lauren took off with the other customer.
I went back to the aisle with the bar bar-​b-​que sauces and looked again for the Liquid Smoke. I still didn’t see what I was looking for. By that time, Lauren came to where I was standing. I told her that what she did was very rude, unprofessional, and not good customer service. She asked if I still wanted her help and I said, «No.» Some of their employees need jobs in other industries, and not in customer service. Ugh

Always a good experience here. They put customers first. I’ve been going here for over 15 years and have had a problem at times with their pharmacy staff, but they seem to have recognized this and improved it. The new people that they hired are excellent. The rest of the store is great. Jeffrey is exceptionally nice at self-​checkout and the people in general want to help. Produce is always fresh, shelves are kept well stocked and they do a good job of keeping expired foods off of the shelf, unlike Tom Thumb down the road. Definitely the best food store in the area. Prices may be just slightly higher but it’s competitive and much better than Walmart across the street.

The deli is not bad with an extension selection of meat, and it has a cheese section that’s pretty extensive. They tend to have automated only check out after about 10:30 or so, but the place is open till 1 a.m.

I don’t have a particular issue with this store since my issue is chain wide and this just happened to be the location I last went to. Kroger runs these adds where you have to buy «five» to get the ad price and sometime the «five» may be different number. We always try to segregate the groceries in the basket so that we will have the exact number to get the ad price. Today we bought what we thought was 15 such items, thus we would get $ 5 discount on each of the five items times three or $ 15. I miscounted and only got 14, so I went back to the front desk and the young man said no problem he would make an adjustment, just go back and get the 15^th item and he would refund my over charge. The item was $ 1.69. He gave me the refund of five dollars less $ 2.69. Once again I was too trusting as I thanked him and put the overcharge into my pocket. After getting home I refigured the 15 items and I was charged exactly $ 1.00 more than the ad price. Would cost me too much in gas so I just dropped the matter. I always get «screwed» no matter how hard I try to comply with those most confusing ads. KROGER – you need a better system when it comes to advertising weekly specials.

Signature Kroger store? Old, dull, slow, with some rude staff. Customers even move slow-​must be the monotonous dated slow music!
Meat dept. male ignores you-​then get obnoxious/​invasive if asked a question! Seafood dept. has odor. Ick.

The manager there tonight needs training in customer service. After seeing more than 5 of the same items at the checkout he immediately told the cashier to cancel the transaction and said it was his right before explaining himself. He was disrespectful and condescending. Not a way to treat a customer!

Nice clean store. Plenty of stock on the shelves. The workers aren’t all that nice but I sadly come to expect unfriendliness these days… I like the fuel points for gas discounts!

Well, either they read my last review or luck stepped in but they’ve updated the entire store. It is beautiful and with them moving things around like they did, it adds the drama of trying to find the stuff I normally buy and discovering new stuff I didn’t know they had! Awesome!!!
They’ve also (seemingly) replaced all the old jalopy’s for handicappers with new ones that run! AWESOME AGAIN!!!
But little things are still there. High beer prices. And I swear, I buy the oldest expiration date I can find for milk and the stuff still seems to go bad too fast.
Attitudes are better too. I haven’t really had anything to do with the meat guys yet (they were needing a kick in the pants) so, hopefully, that’s fixed as well.

I do like shopping at Kroger. They have a good variety of items and competitive prices. And who could complain about discounted gasoline?
This store was recently remodeled and right now I’m not a happy customer. Shelves have been restructured so I no longer know how to find things. Shopping takes me about 30 – 45 minutes longer as I search for products. I’m sure I’ll eventually learn it, but it’s still a bummer. I do like the wider aisles, though, so that’s a plus.
There are other Kroger stores nearby, but I think this one is the best managed. You can sense the difference in the attitude of those who work there and how they relate to customers.

Newly remodeled with wider aisles! Good prices too. Freshly made sushi and new cheese area are great additions.

Kroger is a great grocery store offering a generic store brand, name brands along with an organic selection. This store is one if my preferred Krogers to go to. They also have a gas station located in front of the store. They do have a rewards card that helps save money on has. Kroger has is a little higher priced along with their prices, but overall, it’s a great store.

Extra credit for always having the best stocked «oops, we baked too much» rack. This is my favorite Kroger that is not a brand new Marketplace. Stock is good. Store is just big enough, so finding what you are looking for is not typically a problem. Parking and getting in and out of the parking lot are the biggest issues. No left is possible onto Custer when there is any traffic, and if you try to go out from the other side of the plaza to use the light you almost always get blocked in by the traffic stopped at the light. Even if you do get out, you don’t have time to get to the left turn lane. If I need to go left out of here, I often end up having to turn right and go to a u-​turn lane (where Plano Police like to sit with their turn signals on pretending to turn while gunning traffic).

Nice, clean store. Staff is nice enough… floral lady was helpful in finding items in store (other than flowers). Self checkout was easily used and cashier (young guy) was super nice even with my stack of coupons… sometimes people aren’t so nice about it like all couponers are trying to scam them (thanks a lot Extreme Coupons TVs shows… grrr).
Love this Kroger! Too bad they support abortion through funding Susan G. Komen who in turn funds Planned Parenthood. Boo!

Store is a little older but we love kroger and the gas prices here are insanely cheap at times.
Also, if you have a kroger card you can save 3 cents off a gallon. If you spend over 100 dollars a month you can redeem 10 cents off gas as well.
Oh and this store has a starbucks not sure if it’s listed here on Unilocal

Went for hot coffee on a cold Sunday.

This is one of my Kroger locations I shop at. It is the closest but not necessarily the best of my 2 choices. During the last year I think it’s gotten downhill. Here is why I go to the McDermott location more and more.
a) Deli staff has been very lackluster on all my visits to the deli counter. One time there were 3 people behind the counter (cleaning up or whatever they did) and me being the only customer. I waited 5 minutes until I walked away. I was never acknowledged or somebody said «I’ll be right with you» or something… nothing. Bad customer service.
b) Fresh meat counter: I bought a kebob once and when grilling it, it was tough like a shoe. The meat/​fish guys are usually quite friendly, but I’m starting to wonder about their knowledge about meat. In the kebob case I’m sure they used stew meat, which anybody with a little cooking experience know that this is the wrong to use for grilling.
c) my biggest pet peeve: bagging staff. Today I had a young guy bagging my stuff. Very nice guy. Probably student or high schooler or what. But, by golley, don’t they teach them how to bag things? And is it too much to ask to apply some common sense? I brought my bags, one of them a cooling bag. All my cooling items were packed into regular bags. Bottles like my creamer laying flat/​vertical… seriously? My bread was squooshed into a bag (lacklusterly) and had heavy stuff on top. When I got home my white bread was almost unusable.
d) fresh veggies… lately I don’t even buy any vegetables or fruit here anymore because of quality and availability. The fruit/​veggies on McDermott are crisp and of great quality, the department is well kept.
I love Kroger, and have been quite loyal over the years, especially since they come from my family’s home state Ohio. And there are things that I do like, e.g. the wine selections, cheese and the sushi station. And since I’m always relying on the fuel points, I will keep going to Kroger. But maybe just a little more at a different location.

Maybe Matt hit the bullseye when he said «…lack of competition» because I thought maybe I was just getting picky in my old age, but now I don’t think so.
Not that my «old age» is going anywhere, nor is my «pickiness». I admit that I am a very picky person. I always have been. And two years ago … a year ago … I would have given this Kroger 4 stars. Service was excellent, selection was above average, prices were great … ok, good … and it absolutely kicked butt over Tom Thumb or Albertsons.
Now, not so much. In fact I’ll drive the extra distance and pay the higher prices to shop at Central Market, Market Street or Whole Foods rather than shop here any more. Unless it’s something quick and easy, like dog food or cat littler, my local Kroger has climbed into a deep dark hole somewhere.
Service has gone to sh*t, they are out of stock on numerous items (consistently, not just a one day mishap), freshness and quality is totally inconsistent in the produce section and the bakery absolutely sucks. I have always questioned how (or why) they would sell meringue or cream pie (any flavor … chocolate, lemon, banana, whatever) from a floor display and not in a cooler, so I’ve never purchased one. But I have tried several of the other desserts, from the cooler, and lately everything I’ve brought home has gone in the trash after only one bite.
I don’t know what happened to Kroger. This is not the same market I started shopping at 5 years ago. Maybe like Matt said, when Albertson’s closed, they figured they had the market cornered so they quit trying as hard.
But … There is an empty building across the street, where Albertson’s used to be.
And it would make a GREAT place for a Whole Foods, Central Market or Market Street. With the direction that Kroger has gone, one of those would make a killing here! Not to mention, it would save me a LOT on gas!

I’ve been shopping here for quite some time & have always been impressed with the variety of products they sell, product pricing, the staff, & the store’s cleanliness.