Kwik Kar Lube & Tune of Plano

Went in for alignment, and left with a car even more misaligned than before. Was told that I needed $ 800 new sets of shocks and struts before car can run like before. They assumed that I don’t understand cars and tried to turn a $ 59.99 alignment issue into a ~$ 1000 project. Shocks and struts may affect camber and toe on a wheel, but it has nothing to do with the actual alignment unless they are in the worst shape possible. My car barely 3 years old and well cared for.
Took the car back again and was fed the same B.S. by a different person. At least the second tech did enough to get the alignment back to the shape it was in before the first alignment.
I won’t take my car back again for a third attempt in fear they might retaliate by messing with my car.

Great group of guys! Offer needed services at a fraction of the price. I had an issue with my drain plug being stripped and they replaced it. After leaking oil, i returned and they took care of the needed repair. Very honest and trustworthy… always bring our families cars here!

My car inspection sticker expired in June. Figured I’d get the car inspected, so at least I wouldn’t be violating anything.
Texas went to this new one sticker thing in March. So now you don’t need an inspection sticker, just to get the inspection done.
So I asked them to inspect my car. But the DMV would not take it because the registration does not expire until Nov. Earliest it could be done was August.
Interesting. So then the guys at Kwik Kar helped me remove the offending sticker. No money spent. Good help!

This is a very well run shop in Plano for getting reasonalble dealer quality service for a fair price. I highly recommend their services!

I came in today not knowing if I could afford a synthetic oil change. I talked to one of the employees and they said that they will work with me. They were all super nice and professional. Definitely coming back for future car services.

Workers seemed very nice, but tried to talk me into a flush that I knew I had just had done. Then after I got into my car after they changed my oil and vacuumed my floor, I realized $ 20 I had hidden in my console had been stolen.

The management seems to focus on high pressure sales tactics for any problem they can find on your vehicle. Continuing to push additional services after I expressed that I did not want them. But wait… my manager has authorized me to give you a discount on all these services.
What is definitely not the focus of this team is communicating anything that’s not going to make them additional money. This was made clear by the woman with a screening kid that expressed her disappointed with this team after she was informed the work they were hired to do was still not completed after 2 hours. Apparently it was not important to let her know the original hour and a half wait they stated was extended because they had to wait for parts.

This place is great, the guys are always great here. I’ve been using this place for 2 yrs now and have always had honest service from this location. Joey is the best and you couldn’t ask for anything more from these guys

Went too this location based in Unilocal reviews and was not dissapointed. Great service, team seems to interact well. Did not get pushy with upsell. Out in about 20 minutes for basic oil change.

Thank you for the good work on our fleet of cars for personal and business and for the excellent customer service. We are impressed with the pick up and delivery service on the same day of the repairs and/​or maintenance. Beyond the call of duty!

Talk to Dr. JD, we you have your vechile running new again.

I was referred to the owner of this location by a friend many years ago and I have been very pleased. I appreciate their attitude towards maintenance and repairs. They inform you about things that can be done versus things that should be done. Recently, a car battery in my daughter’s car died and they offered to come to our house and jump start it so she could get it to the location for a full check-​up.

I have been using this location for several years and take two of my cars there regularly. The waiting room is spotless, the rest room clean and there is a play area for children. The oil changes and state inspections are done professionally and I have always trusted their service. The staff is friendly and courteous. In addition there is free coffee in the waiting room plus lots of magazines. It has never taken a long time to get my car serviced. They are one of the best in the area. You may ask why not give them five stars if they are that good. I have one issue with them. They advertise an oil change for $ 34.99 and in my case I have to have an extra quart of oil at $ 5.39 for a total of $ 40.38. The owner insist on charging sales tax on $ 45.33 which he claims is the retail price of the oil and oil filter. His calculations are totally incorrect. He is over charging on the sales tax. He sells the oil change for $ 40.38 and that is the amount sales tax should be charged. Not an inflated amount of $ 45.33. I have discussed this with him and he insist he is correct. He just lost a long time customer over a very few cents. If you don’t mind paying a few extra cents for a non-​existant sale then this may be the place to go.

I have been using this Kwik Kar for around 10 years now, and have depended upon them for oil changes, inspections, and some major changes that they recommended. I wouldn’t normally trust a Kwik Kar or other «lube and oil change places» to do this, but because I know the owner personally, I trust his judgement and have never been dissatisfied with the work they have done. Sometimes major work needs to be scheduled, but that is the case with any car repair shop.
To Bill J., Bill you have written a post on the wrong Kwik Kar. The owner is a strong Christian, but the business that was promoting free oil changes if you recited bible verses is at a different intersection at 10 101 Custer Road in Plano. Please remove your remarks or have Unilocal remove them, because this is an attempt to inform non-​Christians to hurt a good business.

Quick and fast service. Came here for my state inspection. Staff is super friendly

Always helpful and fast.

I’ve been taking my car to Kwik Kar Lube & Tune for the past several years and have had mostly good experiences.
Pros:
— The service center is clean and well staffed. There is plenty of seating, magazines, TV, a clean restroom and free coffee (& donuts on the weekends).
— For usual oil changes and tune ups they work pretty quickly; if they see anything unusual they will call you into the bay to show you what they’ve found.
— They will print you out an estimate where it clearly explains any work that needs to be done and how much it will cost.
— Their master mechanic B.C. Collins is extremely knowledgeable about vehicles and will not hesitate to explain what needs to be done and why.
Cons:
— I have received conflicting info depending on which mechanic looks at the car (e.g. wheel bearings needed replacing but when I brought it in I was informed hub assembly should also be replaced which doubles the cost)
— The master mechanic doesn’t work weekends — for major auto repairs you’ll need to bring the car during the week.
— If they order parts for your car they will get them from the dealer which means you will pay 2 or 3 times more than what you could find online.
— This is essentially an oil change shop; if they are experiencing a rush there might be a handful of guys working on your car. This gets things done faster — but it also means that not all of the mechanics are good. When one of them accidentally breaks something no one takes responsibility. I’m sure this is common problem for shops that deal with older cars.
Summary:
I rate Kwik Kar 3-​stars because they can probably do most of what you’ll need without a problem. And I imagine if you do have a problem they’ll at least try to help you.
Car repair is not easy if you’re not technically inclined. You have to find someone who is trustworthy but also good at communicating technical info to non-​technical people. Kwik Kar does this pretty well on the simple stuff, but on the more difficult repairs they could probably stand to improve.