Lamps Plus

Do not even waste your time with this place!
I ordered a jewelry armoire and it came in promptly one week later, however, it was missing 8 screws. I immediately contacted customer service & the First Lady I spoke with was extremely rude. She told me I had to send the whole piece back in to get the screws I was missing. How ridiculous is that? She then said well maybe we have some I can send you, but probably not. I’ll update you in an email if we can send you the parts. She also kept acting like I was lying or something about the screws being missing? I was appalled. I was so upset I called this store directly (where I purchased it) the manager never even came to the phone after I had two employees hang up on me. I called back again to customer service to see if someone else would pick up that could actually help me. This new lady said she had no idea why the first said I would have to send the entire piece back in, so she placed an order for the screws I’m missing & said it will take nine days for them to come in. It’s already annoying that you can’t buy directly from the store & have to wait for your product to come in in the first place, but I do understand that that is how their business works. It’s just extremely displeasing when I have customer service reps acting like I’m an idiot when their company is the one who messed up my order & I have to wait nine more days for screws. I will never purchase from this place again, too much of a hassle. I highly recommend you don’t either, save yourself the headache.

I was really nervous to come here after reading bad reviews on Unilocal,but couldn’t find the modern style light I needed elsewhere. Fortunately, we had a really good experience here! We came twice to look at the lights — hundreds of them on display here. It is just so much better to see them in person. Plus we were always offered friendly help when we were there. We did choose a light and it was a display — a nice gentleman came and carefully took it down and wrapped it up very nicely and safely for the trip home. I also saw other staff take down an intricate and very long chandelier and they took great care and were wrapping up the crystals carefully before removing the fixture. And we now have a beautiful new kitchen light — and it was at a good price too!

Really frustrated with Lamps Plus. Purchased a chandelier and matching pendant light, was told the items would arrive in 5 business days. Only one item arrived and the other now on back order. No communication at all from the sales associate, I had to call to get any information. Associate says she will check with another store and call me back… or course no return call, so I called again. No update on another store having the item, so I ask about the floor model. Associate tells me I have to wait two days to pick up the floor model, doesn’t really make sense? Then tells me my order will arrive on Tuesday, but I have no confidence at all in what she says. Not sure how my order went from being on backorder to two day delivery in a matter of minutes. Went ahead and cancelled my order and they lost over $ 400 of business.
Update 11÷28÷15 — I’m updating my earlier review. The district manager, Gary Contreras, contacted me regarding my review and was genuinely apologetic regarding my experience at the store. Gary explained they were transitioning to a new PO system and that attributed to the confusion with my order. He also offered to personally handle my order, if I was still interested. I really loved the lamps and accepted his offer, along with a discount for my troubles. I honestly did not expect them to read my review, much less take the time to contact me and offer assistance. Thank you Lamps Plus for taking the time to make things right on my order. Very nice job in following through on customer service.

The hubby and I came in on busy Sunday. We were immediately greeted by an employee. He was very friendly and helpful.
We went in to buy a Tiffany lamp for my bedroom. I had priced them on line and the prices were comparable to what I had seen. I didn’t want to risk having a Tiffany lamp shipped and it breaking so I thought it would be better to buy it there since it was the same price.
While walking around I found 10 other things I wanted. hee hee. They have over the mirror bathroom lighting and many chandeliers, ceiling fans as well as lamps.

We went to LampsPlus because of the expertise and attention to detail that we expect in a specialty store. We easily could have made a decision to go to Lowes or Home Depot. Your store failed in the execution of our order. We spent two days to decide on exactly what we wanted. Our sales person was excellent and very knowledgeable. We went to extreme detail to review the order and make sure everything was correct. We paid a lot of money for remodeling our entire house. We were assured that the items would come in within one week as they were all in stock. We selected your preferred installer to ensure quality work and close relationship with your store. We received a call the next week and said the things were not in and had to reschedule installation. We reluctantly agreed and scheduled the next week. We received a call again that next week that the materials were not in and had to reschedule. We reluctantly rescheduled. Come to find out the parts did come in and could have installed. So we are in week 4 of the order and they finally arrived to install. The installers were excellent and provided great service. But there were entire parts missing and could not install everything. They did not bring materials that were on the order but in the store and the store failed to order everything that we agreed to. Some of the parts where in the store which was less than 1 mile from the house, but they could not install due to their schedule. Not sure where the breakdown was as talking to the store, installer, installer’s management. Very, very confused and in the end not everything was completed. Now we are going to reschedule again to complete what should have been done anyway. Over one month and still not complete. We paid extra money with expectation of quality service but not received. It was a large order and expected «experts» to get it right. Very reluctant to do business again and will consider telling others about the process.

I was a little bit hesitant to go to lamps plus because of the previous reports customer service issues. However, I was more than impressed with service that we received. We were helped promptly and Raul showed us various lighting options that we may be interested for other areas in our house. The only down side was the fact that the fixture we picked was not currently in stock so we had to order it. I am confident that it will be worth the wait though!

Just wondering how long it takes to buy fans at this store. I knew what I wanted in ten minutes and it now has been twenty minutes to have someone put in the order since the clerk had not a clue what she was doing. Now waiting while two people are hunting down the parts of my order.

This store is terrible! Customer service is awful! They called and told me my order was ready, but couldn’t find any record of it when I got there. The salespeople just don’t give a damn.

I was disappointed in the service from the very start. The sales person who assisted me had been on the floor for 4 days and couldn’t tell me what they had in stock that I could carry home with me today after choosing. So after doing some searching I found a ceiling light fixture and a fan with fan light kit that I wanted which took about 10 minutes. 90 minutes later, the sales person had misled me on pricing and availability and spent over 60% of the time in the back room searching for sku #s. I finally had to ask a manager to get involved and asked for a discount and even he was frustrated not only with his sales person, but the cashier, who couldn’t get the order correct. Not to mention, I was never called with notice of the fan motor that they were picking up from the warehouse. After calling and being on the phone for 17 minutes and being passed around to the original sales person, I was alerted that the motor was in fact onsite.
I understand having new employees but I would hope there would be a more robust training if there is a wish to focus on customer service. I would also hope that with the prices, customer service would be better.

I would avoid this place at all costs. I have never been to a place with more arrogant, ignorant and self important employees. The only person that I found worth a damn was the gentlemen who helped me get the box out to the car, but that was only AFTER he noticed I was watching and standing right beside him. They are extremely overpriced, especially for the quality they’re delivering. The said fact is that this isn’t reflective of their online CS. I just had a delivery that was damaged and the women on the phone was absolutely exceptional and courteous. Not only did she help me with the return, she also noticed that the price had dropped and gave me a refund for the difference without my prompting or asking. If only this store had that kind of CS.

I was on the hunt to find a specific lamp and was ecstatic to find that this particular lamps plus had one available on their store.
+ they have an online option to check to see if the lamp you want is in stock and someone from the store is supposed to call you back so you don’t waste your time. Definitely loved this… but my story doesn’t end here.
— Came to the store waited for about 15 – 20 to finally find a sales person to help me after unsuccessfully finding the shade myself. took another 15 – 20 minutes for them to find the right person who called me back to say it was in stock. took another 10 – 15 minutes for her to tell me that yes it is in stock but it was already sold earlier and was not available for purchase.
… now for the life of me why would it still say that it was in stock in store if it was sold?!? Big waste of my time! Maybe lamps plus need to clarify In stock versus available because obviously just because it was still physically in the store but already sold does not mean it is in stock.

Good selection. The customer service was personable for sure… this guy talked for hours on end about everything from lighting to flooring, etc. They have different sizes of various fixtures too, so if you like a particular style, but you want it bigger/​smaller, they might be able to accommodate your desire. They also have other items like vases and mirrors. If you’re in the market, swing by because they just might have something that tickles your fancy.

My wife and I decided to purchase a chandelier from Lamps Plus instead of Lowe’s or Home Depot. Big mistake. The service was terrible! We were not notified when our chandelier arrived. The installation company finally called us to schedule the install, but Lamps Plus never called to tell us the chandelier was in. I was finally able to get a hold of a manger who told me that is was ready for pick-​up. When I arrived to pick it up, the staff couldn’t find it. After many apologies and over 30 minutes, they finally found it. Awful service when purchasing, then no call to say it was delivered, and then poor service at pick-​up.
This was actually the second try we gave Lamps Plus. The first time my wife and I showed up 30 minutes before closing to buy outdoor lights for our patio, and after 15 minutes of no sales person helping us, a lady walks up and introduces herself. We asked her if she could dim and brighten the lighting on some of the outdoor lighting and she responded «yes, but you’ll have to come back tomorrow because we are about to close for the day». We responded that we had already been there for 15 minutes, to which she replied «Well we will be open tomorrow morning». Avoid Lamps Plus…

We found the lights we liked at pretty good prices. They most definitely had a better selection than the places in our neighborhood!
I would have given them 5 stars but the guy that had to go in the back to bring us the «in stock» items didn’t have a good attitude. He was condescending to the sales lady that worked with us, asking why we couldn’t just have it all delivered to our house at once. He was frustrated because he didn’t want to have to bring our items up front it seemed. We wanted the items in stock to take home right then so I found it rude for him to say this right in front of me. I even said, «Hello, I’m standing right here.»

Our experience was good. We were visiting the area from out of town, saw the store from the road and turned around to drop in. The lighting selection here was amazing, from wall fixtures, to lamp posts, to chandeliers, desk lamps, what nots, even a throw pillow section and a few fancy arm chairs. There are all kinds of bulbs and light inserts, LED’s, halogens, you name it. There is so much in this store.
We were looking for undercabinet lighting led kits, we had done much research. We were greeted by a nice saleslady after a few minutes of us walking around gawking at the inventory. She was helpful and patient, but admitted she was not sure about installation in our particular situation. We wanted the lighting since the price was competitive so she suggested that we order online in the store so we wouldn’t have to travel with it. They do have an online store, so if we need anything else, we can go online if there are no nearby brick and mortars where we live.
I definitely recommend taking a look because of their incredible selection of lighting and apparently all kinds of things for your house.

Found the perfect fan a little over priced but it was local. The sales woman was ok I did all my research before going. However she misinformed us of insulation. When I called to find out why I had not been contacted they said I had no contract with them and no sale on file. It was very frustrating and when they said they would call me back they never did. When I called back they said I gave them a wrong phome number. Their customer service is possibly the worse I’ve ever experienced. They ended up finding my order and I have my fan I love but WILL NEVER BUY FROM THEM AGAIN!!! There was no apology for the mis understanding!!!

Found salesperson to be rude & condescending. Will not be back. Asked about a glass fixture for old antique lamp & he was so rude in answering we decided not to look for the lamps we were hoping to buy. We will be spending our $ elsewhere.

Great selection and great sales too! Beware — online their prices are much higher, better deals in the actual store… and if you need it shipped to you, its only 3 bucks!
Friendly and helpful staff too.

As the name implies, they sell mostly lamps. Table lamps, floor lamps, chandeliers, and just about every kind of lighting you can think of. They also carry all sorts of switches, dimmers, and light bulbs. This is a great alternative to big box store, they really specialize in one thing and do it well. The staff is knowledgeable, and very helpful. Lamps Plus also has a small selection of furniture, and decorative items. They have a large catalog of prints and art. Prices range from pretty inexpensive (under $ 50) for sale items, to thousands of dollars for the chandeliers. The lighting covers a wide range of styles, from traditional to contemporary.