MAC Cosmetics

Booooooooo. The employees here are extremely stuck up. I guess I didn’t look worthy of much attention in my hoodie and yoga pants and no makeup. Anyhössen, they didn’t have the bright fuchsia pigment I was looking for and sent me to the pro store 10 miles away to get it. Silly me. I thought they had actually verified it was in stock — NOPE! It has been discontinued, but the pro store was so apologetic and helpful I’m glad I got a chance to check them out. I will go there from now on.

Horrible customer service! I love MAC make-​up as many ladies do, but this was hands down my worst MAC experience. I walked in and was greeted… This was the last bit of hospitality I got in this store. I asked where I could find a lipstick color and she simply pointed to all of the lipsticks and walked away. I was going to play nice because I saw they were busy. I tried many lipstick colors on my hand and then found the perfect color and wanted to try it on. It was like pulling teeth just so ask someone if I could try the color on. So again, by myself, I found a q-​tip and tried the lipstick on. I loved, so I asked someone to get the color so I can buy it. I stood for 10 – 15 minutes waiting for them to come back to see what color I wanted. At that point I was done. Customer lost.
Should have check Unilocal before I came to this MAC store…

Ignored as usual. Just wanted to make my pre planned purchase and left with nothing. Nordstrom MAC will get my business since they know how to acknowledge a customer even when busy.

Still slammed most of the time, but customer service has improved considerably since they opened the bigger location.

Great customer service. which goes very far with me. When I first went in the store I was not greeted, but there were only two guys working and there were a few customers in the store. After looking around for a bit, I was greeted and assisted. The two guys who were in there were great! I will be back.

This is a very small location in the Willow Bend Mall that sells MAC makeup.
The rows are close together and it looks like as much makeup was crammed into this little space as possible. In addition the lighting is not enough. MAC stores are usually black walls and have a modern feel, but here you couldn’t get a good look at the colors of the makeup.
The staff is rude and not knowledgable of new products. To add to the disappointment, new lines aren’t carried here. I was actually advised by the sales staff to drive into Dallas and go to Northpark for a bigger selection.
This is not a location I will be back to.

I went to this location today because it is the closest to me. It has been over a year since I’ve been, and I will never spend my money here again. The customer service is awful.
A man greeted me and asked if I needed anything. I informed him that I was looking for a particular shade of lipstick to try. So far, so good. When he handed me something close to what I was looking for, I politely informed him that I didn’t think that color would go well with my complexion. I guess I shouldn’t have said that because his disposition change. He pointed me towards the lipsticks and told me to put the ones I want to try on to the side, and he’d get them for me, which he did. I had no further assistance beyond that. He left to help someone else, who he gave undivided attention to, unlike me. Another employee saw me standing around waiting for help, and got the lipstick that I wanted to purchase. She was nice, but it got on my nerves when she called me, «Girl» twice. (Ma’am, you don’t know me like that. I’m a customer, not your girl. That’s not professional). I’m glad I checked my bag on the way out because the woman who called me «Girl» gave me the wrong color lipstick. The man with the sour attitude towards me had to get the right one and ring up an exchange.
After reading the other reviews, and based on my recent experience, I will travel a little further and purchase future M.A.C products from the Galleria. I refuse to spend money where the service is not worth a nickel.

My friend and I walked in yesterday, we figured it might be busy but to our surprise there were some makeup artists available. This was our first visit and even if we couldn’t get a makeover we wanted to sample the MAC experience. 2 people would not help us, said they were too busy because ladies were coming in for prom. We understood but we stood there clueless… can we at least try some of the products? Um sure? Was their response. We walked around lost and ready to give up and leave until Josh came to our rescue. He was already busy with another young lady but was more than happy to help us both! I give 5 stars to Josh, 0 for the rude associates. I really like the makeup as I normally buy Clinique, MAC has some really nice lipstick, powder and eyeshadow. I will return but only if Josh is there. Not sure why the others wouldn’t at least try to help as they were just standing around but thankful someone did care and we walked out happy with lots of fun new makeup. Thank you Josh!

If I could give this location zero stars, I would. Willow Bend may be an upscale mall, but treating your customers poorly is not protocol for any store– no matter how ritzy they are. I felt disgusted and offended by these people, and you couldn’t pay me to set foot in that store again.
Recently Mac came out with a cinderella line. I missed the online release, so I figured I would pop into Mac and grab the lip gloss I wanted. I wasn’t given a specific date, which is my own fault, but here’s where things go south.
Friday morning, I stop by when they open– ten o’clock on the dot. I figure it’ll just be a quick trip to grab what I want and go. So I stop in, excited to try a new lip product (I usually use Marc Jacobs and Urban Decay, for reference.) I ask about the cinderella line, because despite my dislike for Mac eye shadows, their lip colors are great. And you know what I get?
The girl helping OPENLY LAUGHED AT ME. I’m sorry I didn’t have the exact date of your oh so special release, but you don’t laugh at your customers. EVER. God forbid I take some of your precious time from all of the customers who were there with me (which was all of money, by the way.) She mockingly informed me that I «ought to know» all Mac releases are on Thursdays, and that they obviously were already sold out. I get that I missed the date, but there was no reason to be that incredibly distasteful to me.
I will NEVER spend my money at this Mac location, and it’s my sincerest hope that this woman is fired. The management should be ashamed of hiring someone with the gall to be so openly rude and mocking, and if she happens to be management, then I feel bad for every single employee of this store and hope you find someone actually human to work with.
I’ll go back to buying Mac through Macy’s and spending the rest of my money at Sephora, where they don’t make fun of me for not knowing things. Boo on you, Mac. You disgust me.

Love the products but this is not my favorite location. It’s usually off and on busy. I’ve purchased eyeshadows and a few items from this store when I’m in the area. The folks that work there aren’t extremely helpful and making an appointment is often difficult. I’ve had more ease going into Nordstrom at the Galleria for my MAC needs.

I’m not sure why this place has such bad ratings. I’ve always had nothing, but helpful service here. I guess I can see why people think the atmosphere is snobby, but you’ll probably get the same feel going to any other high-​end place. The workers here are very knowledgable about all the products, and they are very attentive to whoever they are helping. If you’re not sure which color/​product you need, they will help you test out your options. If you have an account with them, they can look up your previous purchases and tell you what colors and product you ordered in the past.
Btw they are now located downstairs across from the starbucks, and the new location is sooooo pretty! Good luck trying to walk by without stopping in or at least doing a double-​take.

I own almost every product from primer, to eye-​shadow to brushes; therefore I AM quite familiar with their products. To top things off, I also have an online account with MAC (for online shopping).
I’m not going to write a lengthy paragraph, not worth it. I see reviews from 2013 talking about «rude customer service,» it does not seem like it’s gotten better at all. Therefore, I’ll sum it down.
Atmosphere: Snobby
Customer Service: Extremely Rude or «Too Good
My friend and I were both disappointed. But MAC doesn’t care about «customer service» or whatever, because they’re «MAC» right? FYI employees, customers are the reason why you have a paycheck.

Store was easy to find on the first floor. It is small. Would not want to be in there on a crowded/​busy day. I was immediately greeted by one of the two male associates. He went back to helping the only other customer in the store. The second associate came over, talked about the items I was interested in, and gave a quick product demo. I’d also brought along six empty tubes of gloss and lipsticks (for the Back to MAC Program). Very happy when he explained that I didn’t only have a choice of a free lipstick — but either a lipstick, gloss, or eye shadow. I was always under the impression that it was just lipstick (and even says so on their website).
I made my purchase and was in & out in no time. I’d return to this location, but probably on a weekday again so less busy.

Customer service is horrible at this location. I went to return a lip stick I purchased at another MAC store and they stated they couldn’t accept it cause it was purchased at the PRO store. I shouldn’t matter as it’s still a MAC product bought from one of their stores. The sales associates and manager Kim was very rude. I will never go back to this store!

MAC is both famous and infamous for having high end quality products. Sometimes they deliver, sometimes they don’t. However, you can’t really ever go wrong with a Mac blush or a Mac lipstick — those are holy grails in the makeup world.
Moving along…
The reason why I’m writing this review isn’t because MAC products are great. Instead, I’m writing because I just had the best customer service experience here ever. I often walk past the little MAC store whenever I shop and to be honest, I feel very intimated by the girls working here sometimes. Unless you’re set out to buy something, I feel like a poor graduate student being judged. However, I had 6 empty MAC containers with me today to do the ‘Back to MAC’ recycling shindig. You bring in 6 empty MAC product containers and you can exchange them for get a lipstick, blush or lipgloss. I went straight to the lipstick section and was perusing around when a lovely girl came up to me asking me if I was looking for anything in particular. Her name was Farrah and I explained to her that I was doing the Back to MAC shindig and she was more than happy to help. From talking about colors to makeup trends in Asian countries, she was super sweet, knowledgeable and she helped me pick out a gorgeous lipstick color. Thank you so much Farrah!
I’m not one to write about my shopping experiences on Unilocal,especially about makeup shopping. But I just had a wonderful time today at the MAC store. I am a sucker for good customer service and strive to give great customer service myself whenever I work in that industry. So being the recipient of great, no awesome, customer service is just so pleasant. The MAC store at Willowbend is a great place to shop — make sure you ask for Farrah!

I expected a little bit more from MAC sales people. I always heard great things about MAC so I finally decided to give it a shot. It was busy so I felt rushed. The store is pretty small so I wouldn’t recommend going on a weekend. Overall, decent experience.

I normally like the cosmetics here (I’ve used a variety of MAC products throughout the last ten years), but after buying a shade too light in my Studio Fix foundation by mistake, they wouldn’t exchange it without my receipt. Forget the fact that I drove over an hour to get there and never opened the original box. Add to that the 15 minute wait time to speak with a sales associate and I was a little on edge.
It was almost enough to send me back to buying makeup exclusively at Sephora or Nordstrom, where the return/​exchange policy sparkles with diamonds. And what they missed out on was an extra sale… while waiting around for those 15 minutes, I was mentally adding things to my basket. MAC’s loss, not mine.