Massage Envy – Preston Park Village

My appointment was at 1:30 pm. I showed up at 1 to have everything ready. They told me wait in the waiting area and they forgot I was even there. The receptionist walked by the waiting room and looked surprised to see me on there because he forgot I was in there. The massage started 10 minutes late because of that. Not only that, the the therapist ended my session 5 minutes early. So I paid for an hour massage but only got a 45 minute session. The massage was so so also. I was excited at first but now I don’t think I’ll ever go back to this location or even another message envy franchise.

Not so Professional therapist. Went one time really bad experience. Charge for 1 Hr Massage but they completed in 35min.

Today was my first time ever inside a massage envy. I was pretty skeptical about this lovations due to ALL the negative reviews on here… BUT my experience was great! Jeremy was so sweet and I honestly recommend him or a man in general because man hands are strong and powerful!
Overall great experience!

I’ve visited other Massage Envy spas before, but this was my first time at this location. I paid for a 1-​hour massage but only got 45 minutes or so. Not only was I irritated that the masseuse shorted me, but all she did was my neck and back and did NOTHING on my scalp or arms. Needless to say I walked out disappointed. I won’t be returning to this location.

There is a reason that people call these places McMassage. It’s the spa equivalent of going to McDonalds. The contracts are impossible to get out of, and once they know you want to leave they become really unhelpful and rude. Now and then you can find a gem of a therapist at one of these places but you won’t be able to keep them. They seem to constantly be losing their employees and from what I have heard it’s because the company itself treats them terribly. Yes, the services are slightly cheaper than other independent spas but this is a true case of «you get what you pay for». I would recommend finding another place even if the cost is slightly higher.

WORST. Customer. Service. Ever. I accidentally booked a massage at this location rather than the Spring Creek location. I called the Preston location to resolve the issue. The guy that answered the phone told me nothing could be done, that I was just out of luck — I pressed for a resolution (just cancel that one, let me move it to the other location at another time) — he said «Well, I’M not the one that made the mistake and booked it at the wrong place.»
Are you even for real, right now?
I told him that I was aware that I had made the mistake, that I am the one who called him, admitting my mistake and that I was looking for a solution, not a blame game — I also informed him that his customer service was lacking — to which he responded (again) with — «What else do you want me to say? YOU booked it wrong.»
I don’t know who is running the Preston location but, you’re doing a miserable job at it. Teach your employees about customer service and about positive resolutions — about how to keep customers coming back. The current staff attitude will be your ruin.

After being a member for four years, I decided to cancel my membership. I wanted to take my remaining massages and put them on a gift card for my wife. They said they couldn’t due that, but I could transfer them to my wife’s account. What they didn’t tell me was there was a $ 10 charge per massage to transfer them. They said it was in the contract. So I asked to see the contract I signed 4 years ago. They could only produce the signature page and not the previous pages of the contract. (It’s very possible the contract changed in the interim and I wanted to compare it with their current contract.) I asked for the owner to contact me, and it’s been two days and I haven’t heard anything. This company has decided they would rather have negative publicity rather than a satisfied customer for $ 20. So be it.
Turnover is high and if you do find a decent therapist, don’t expect them to be around for too long.
Save yourself some time and hassle. Find yourself an independent. You’ll be happier in the long-​run. The owners at Park and Preston are penny-​wise and pound foolish.

Chase the manager was so horrible to my wife and myself at 655pm May 2 2015 over there black female therapist named «Nicole»
who created all of this !!! She is so rude!!!
First this Plano massage envy place when ever a man named Brandon answers the phone he would tell us that we have been there 9 times, and after an argument he would realize it was nine product’s, This past Thursday Brandon answer the phone again and kept telling us our apts were on a different day, again after saying no it’s not round and round he finally realized, he was mistaken again and only because someone got involved in the conversation!
We came In for a happy massage tonight on May 2 2015 We left so unhappy. This is not the way to feel when you come to any spa! Chase the manager didn’t even apologize
and was so «condescending» to us tonight he is no «Manager“We are now waiting for Bruce and Stephanie the owners to call us & for the other mgr Jana to call us as well. We asked chase to make sure they call us.
What happened tonight was unacceptable! We shall see if they call and resolve this issue! Or we will go further this!!! And we will tell everyone what Nicole and Chase did !!! This will go live!!! We are giving the owners a chance to make this right this week or it will go live. When we told Chase we would go live with this he said good luck go live! I don’t think the owners would appreciate that!

Horrible and unprofessional customer service. There is a high probability they will cancel your appointment shortly before your appointment. They will not notify in case of cancellation due to inclement weather. Be ready to wait 10 or 15 minutes to get into the massage room after your appointment time.

I had the worst experience ever at this location. I’m a frequently get massages because of the sports I play and this was by far the worst. I made an appointment in advance and still waited for thirty minutes once I got there to even talk to someone. I was the only person in the place… the front desk people were extremely rude and unprofessional. The masseuse ignored my request I had made and I paid for an hour massage and only had about twenty minutes of actual massage. When I called and reported it they said I there was no such thing a reimbursement and the manager was extremely difficult and hateful. I am calling to redeem the thirty minute massage they said I would have in my account and no one is answering the phone or returning my calls. This place is pathetic.

Tried several times to book a hot stone massage at massage envy in different locations but they are either booked up or don’t have a therapist available. So already at a negative for massage envy when a signature service is not readily available. Finally got one today and I was unimpressed. The therapist tried to work on my posterior neck muscle from the side with my neck all bent up, creating more tension and headache for me at the end of the massage. When I gave her some feed back, she wasn’t listening and told me I feel pain from my own neck strain due to my working on the computer and not her massage. Not sure why people would get into a membership at massage envy. I have tried different locations and there is a lack of relaxing ambience, and experienced therapists. The room at this location is small and there is not much insulation in the walls so outside noises can be heard. Front desk at this location is fine.

It was my first time at this location and I am incredibly disappointed. Had a confirmed appointment for a facial, but when I got here they said I was scheduled for a massage. They told me the lady would be free to do my facial in 30 minutes. 45 minutes later, no sign of her.

The noise level in the rooms is awful! My therapist was great but the location is not very good. The front office was also unprepared. They hadn’t bothered to pull files or anything so we got started late waiting on them to get it together.

I was very impressed with this massage envy location. It was easy to schedule an appointment, and the location was fantastic. The massage was wonderful, and very relaxing. I just wished that they would enforce the silence of cellphone rules more, and have a quiet zone near the massage rooms. I had Calvin for my massage, and he was fantastic!

The massage was outstanding. The front desk staff was okay. I recently moved here so this was my first time and I have a membership at Massage Envy which is a franchised chain. They didn’t believe my membership price (it is lower because I have been a member for Years!) the lady questioned it then had another person look it up. Made me feel extremely akward and then said yep that is what you pay, must be a weird thing or a corporate store that one. Then I tried to transfer my membership and gave a check stub. I actually was only transferring my membership because I thought it would benefit the store and count towards them not the other one. It turned into a longer process then I wanted and then received a call saying that they couldn’t use my check stub and I would need to wait until I had a Texas license or had a utility bill. Honestly the massage was great but it was quite flustering the concerns at the end there.

I came in because I am a member but had not been in for quite some time. I had major shoulder and neck pain from working at a computer 8 hrs a day, sometimes 7 days per week. Crystal completely loosened everything up. She also worked on my sciatica pain. I already made an appt to go back next week to see her.

EXTREMELY DISAPPOINTED. I bought my wife a gift card for a pre-​natal massage so she could spend an hour relaxing and being pampered. Her experience was anything but relaxing. The masseuse did nothing but work out knots and he didn’t use any lotion or oil. My wife specifically listed relaxation as one of her goals for the session and the masseuse did nothing to promote relaxation. When the massage was over and she was checking out with the front desk staff, they relentlessly tried getting her to sign up for a membership even after she declined twice. A massage with no lotion that was anything but relaxing and having to face high-​pressure salespeople immediately thereafter is NOT what I consider money well spent. The massage should have spoken for itself and shouldn’t require pushy salespeople to encourage future visits. Neither my wife nor I will will be spending another dime at this Massage Envy. I plan to share this terrible experience with everyone we know and will recommend that they take their business elsewhere just as we will.

I have been going to this location for a few years now and have been a member for almost 8 years. This particular location was previously at Parker and Preston. They moved closer to my house which is great. I have never been disappointed with any therapist and I usually don’t go to the same one. Some of my favorites however are Lisa and Crystal. Both great therapists but add that extra touch somehow. It’s the little things that count like Crystal covering my hands with a blanket without me having to ask because I hate it when my hands get cold. I’ve still yet to try a facial so that’s next on my list of services. Of all the Dallas locations I go to, this is by far the best.

I have been a customer at Massage Envy in Plano for 5 plus years. I have had 2 negative experiences there due to the clueless front desk workers.
Today I went in for my appointment with a specific therapist for an hour and a half session. I had set the appointment weeks prior and an employee called me yesterday to confirm the appoinmment.
Upon checking in she told me, «I have nothing scheduled for you.» I insisted that I did have one, so the front desk girl left me waiting while she conversed with a manager. Meanwhile, the person that I suspect took my appointment, checked in and was sent back to a room.
The manager then came to talk to me and acted like it was no big deal and said no therapists are available but she could give me a facial. Not acceptable!
I was shocked at the non-​chalantness of the workers present given this circumstance.
On another occasion, I booked an appt with my regular therapist. He was out of town, which they failed to mention, so they took it upon themselves to book me with some random person I had never been to, did not call me in advance or anything. I filled out a survey that I don’t think anyone reads, and asked to be contacted but was not.
All this location is concerned with is getting you signed on to a contract and getting your money on a monthly basis. The aforementioned incidents prove that they do not care about their clients.
In addition, the waiting room is usually unorganized and messy. This makes me question the sanitary condition of this place as well.
I have never been treated this poorly by a business and will never return.
P. S. If you do make an appointment make sure «Emily» is not the one taking your appointment, as she is the person that made this irreversable error.

I love this place! I got into a pretty bad car accident a few years ago, and have been seeing a chiropractor ever since. But my muscles in my upper back were so tight that my chiropractor could rarely make the adjustments that she needed to make. I knew that I needed a good massage therapist, but couldn’t afford one because… God bless the U.S. health car system… massages are not covered in most insurance plans.
Then comes in Massage Envy! I have found a great therapist who can give me the deep tissue massages that I need. She knows where I need work the most without me telling her where to go. And the price is right! With a membership I can get one massage a month for $ 60/​hour and a second for $ 40/​hour. That’s just about half the price of what I could get the same quality for elsewhere.
I’m a fan and totally recommend it!