One Stop Pool & Spa Store

Stopped in today as I needed a part to clean my salt cell. While I was fortunate that they had it in stock (no else seemed to), they were extremely expensive. Their tag line says «Lowest prices», but when I asked for them to price match, they wouldn’t do it because the prices were at online stores. To me, thats a poor excuse as statistics show that brick and mortar stores that price match actually make more money than ones that don’t.
If I hadn’t needed the part right now, I would have ordered it online and paid $ 16 (the going rate online) rather than $ 30.33 that they charged.
Having a physical store and someone to talk to is a value, but there are plenty of information out there from other pool stores and companies as well as Internet.
I won’t be returning here.

Every time I have a pool problem I can count on the people at One Stop Pool to help. All I have to do is describe what I am seeing and they will recommend a resolution. I have used them for around 8 years and have always been happy with the results I get from them.

I like how this place has so many products. But the guy at the counter shorted me five bucks. I didn’t realize until I got home.
Make sure you check your cash back next time you go here.

Okay… So NO ONE wants to have to mess with a broken pool pump and DE filters on a gorgeous Saturday. That’s what we faced yesterday. I won’t name the other places we phoned — but let’s just say they were less than helpful. They were somewhere in the could’ve cared less category.
Called One Stop. The phone was immediately answered. All questions were immediately answered. Everything we requested was in stock and reasonably priced. Saved in the range of $ 30 – 50 versus the could have cared less other stores.
Now here’s the best part! When I say they were busy, they were busy! My wait time was less than a minute. To leave the pump there for them to fix it meant the pool would’ve been out of service for 24 hours. Understandable. However this excellent dude named Bruce really knows what he’s talking about! He made a short video, yes, I videoed the directions he gave me for my husband without even blinking an eye. And everything worked EXACTLY as Bruce said it would! Within three hours we were in the water enjoying the beautiful day and tasty beverages!
I will never, ever go anywhere else for any supplies or issues with my pool!

These guys are sharp, have awesome customer service, and good advice. I’ve been coming here for over 7 years now because their prices are really competitive and they’re great with accepting returns or exchanges when something doesn’t fit. Best place in Plano for a DIY pool type.
I used the remodel department once and was just ok. But the store side is great.

Terrible service. No one even greeted us when we walked in even though we were the only customers in the store. When we went to the front desk for help, the guy behind the counter walked off without even saying hello and went to the back and just stayed there. Another guy walked right by us, said nothing, totally ignored us and then walked to the back as well. Worst service I’ve ever experienced anywhere in Plano.

Knowledgeable and honest. Great customer service. Fair prices for the homeowner. Willing to take the time to educate the «do it yourselfer» Good quality chlorine and chemicals. Labor prices fair. Best pool shop in the area.

I hired this company to remodel my existing pool. They were hired to re plaster and re run the lines to the equipment and add a booster pump line. After work was delayed over a week because of miscommunication within their company, the work was completed so I thought. I was informed that there would be a $ 800 up charge because of «a hollow plaster job from my last remodel» which to my dismay was the same guy (Marty) who did my last remodel. My yard was left a mess with overflow from plaster, leftover piping and such. When I turned in the pump on I found one of the return lines was missed and did not feed water back to the pool. When I contacted this company back, they would take no accountability for messing up my pool. Beware of them as they have no idea what they are doing. If could rate them lower I would. BUYER BEWARE!

Often, when you need a part for a pool or pool equipment, you need it now, and can’t wait for an online order to arrive. Leslies is pretty much everywhere, and thus conveniently located to many of us. But when Leslies doesn’t have what you need, that’s not very convenient.
Although One Stop Pool & Spa is a few more miles out of my way, on the three occasions I have gone there (because Leslie’s didn’t have the part or couldn’t help me), One Stop had what I needed. The people that I have dealt with there seem much more knowledgeable, and have been very friendly. It also doesn’t hurt that their prices (at least for the stuff I have bought there) are much better than at Leslie’s.
Don’t get me wrong — I’m not trying to knock Leslie’s down. I will still go there when I discover I have run out of chlorine tabs or DE, or need something basic. But for everything else, I’ll make One Stop my first stop.

This is the ONLY place to shop for pool supplies and service. Every employee has a broad knowledge range and if there is something one doesn’t know, they know which other employee to ask. Always super helpful and know what I am trying to describe, even over the phone and what I need to make repair. They have even shown me more cost effective solutions than what I was asking for. They have installed parts on my pump for me free of charge, after I initially declined their generous offer they said, «It will only take us a few minutes, we do it every day and have the right tools, it may take you a lot longer having never done it before.»
Their prices are competitive even with online suppliers. I have found they are a few dollars more than online for some items but they have it in stock or can get large items (heaters, filters) in less than 24 hours. The convenience and service is worth a couple of dollars considering you will get the right item the first time. Factor in shipping costs and pain of getting wrong part, this place is considerably cheaper. Compare their prices to the big box store down the street and you will be floored with how great this place is.

Love this pool store more than any others in the Plano area.
Super knowledgeable, better prices than the competition (especially Leslies), and an incredible selection. They’ll have all the basics you need for pool cleaning, along with all the parts you can imagine.
Everyone who has a pool can probably agree– it’s a money pit, you always have to take care of it and spend on it like a child, and things seem to go wrong all the time– it’s nice to have a local pool store like this to make it all easier.
Keep up the great work guys!

So far this place has not disappointed me. They help me figure out the correct Hayward part for my Leslie branded components (really Hayward components), and they have given me tons of advise and guidance on how to figure out what my pool problems are and how to fix them. The employees have been helpful and informative. I have not yet tried their repair department, but when I went over there to ask questions about making changes to my pool the reps there were friendly and able to answer my questions and give me very high level ballpark price ideas. Nobody can give you a good quote w/​o looking at your pool.
So for now they’ve won my business over Leslie’s…who while helpful charge an arm and leg for parts.

After several attempts to get pricing from the remodeling department, I gave up. I left a voice message, tried to talk the representative in person (she wasn’t there at 4:45p on a Tue), and at the request of the store clerk, I left my name and contact info after being assured I would get a call. But, not a word. It’s not worth another attempt. I don’t plan to darken their doors again.

better prices, knowledge, and customer care than ANY of their competition in Plano! Worth the extra 10 min drive every time. Fast rebuild of older Polaris, rarely have to order out (large stock on hand). Go here!

This is the greatest pool store ever! I will never shop at Leslie’s again. After a new replaster on my pool, Leslies told me to put in almost 70lbs of Hardness plus which would have ruined my new plaster job. I found this store through a pool service person and I could not be happier. Bruce at the store is amazing and has helped me with every little detail of this start up process. He is brilliant! There prices are better than all of the other pool stores and they don’t force chemical sale on products that you don’t need.