Passport Motors

Bought my BMW there some years ago. They showed me clean car report of no accidents, but later I found out the car WAS in some kind of accident and had body work done. Based on other reviews here looks like they buy cars that were in accidents cheap, fix them and sell it. I’ve had to spend a lot of my own money trying to align he car plus tires were all wearing badly on one side. Better to pay a little more and buy certified cars at the dealerships. This place is shady at best!

There must not be a high interest of selling vehicles and updating their inventory.
I messaged them to inquire about a vehicle; no response.
Got on chat with a sales guys and he promised to send me over a car fax report; no car fax.
Called to ask about for a car fax and finally they said the car was already sold.
I saw many negative reviews about this place and now I know why.

BUYER BEWARE! I purchased a vehicle from Passport Motors at the end of July 2014. I set everything up over the phone as we were driving from out of state. I agreed to pay what they were asking contingent upon the vehicle being exactly as described — free from mechanical and cosmetic faults. When I got there, check in hand, there were two cosmetic defects that were pretty minimal but still noticable. They took care ofthe cracked bumper right away, albeit upon further inspection you can tell that they took no pride in workmanship — one of their technicians filled the crack and repainted in… letting the paint dry while dripping. We scheduled an appointment to have the windshield fixed and due to the distance, I rescheduled it once. I get an extremely rude call from Michelle saying I didn’t make my appointment, after explaining to her that I had rescheduled the week prior she accused me of lying. IT GETS BETTER — a week after getting the windshield fixed, the vehicle — which had 40k on it when I purchased it, overheats and breaks down completely. I called the dealership because I could have sworn the owner told me they covered the vehicle for 90 days, they tell me they’ve already cashed the check and there isn’t anything they can do because I didn’t purchase an extended warranty THAT WAS NEVER OFFERED. I have been in the car business for years, I am totally appalled by their complete lack of business morals. A vehicle that is less than three years old with minimal miles should not completely break down a few weeks after purchase. I wish I would have listened to the other reviews, unfortunaly I did not and now I am paying for it.

My experience with Passport Motors has been excellent. I did my car deal with Michelle and John and I was very pleased with the negotiation process and the extra efforts that John made to insure that I got the financing I wanted for the car. There were a couple of paintless dent repairs that I requested to be made on the car, that were not included in writing in the contract, and those were taken care of as was promised. Caesar who works in their service department took great care of me. Everyone has been friendly, and they have done what they told me they would do. I am very pleased with my car purchase from Passport Motors and the good deal and service that I have received from them to date.

A few months ago, I was on an emergency hunt for a new car; I was searching for a specific model, and I found one on the Passport Motors website. Looking through the posted pictures, I spotted a few clues implying that it had been modified — definitely a lowered suspension, and a boost gauge hinted at modifications under the hood. Weary of these signs, I called to confirm them.
The girl who answered the phone could provide absolutely no information, insisting that it was stock. So, I set up an appointment to go take a look at it myself for Saturday morning, a few days later. I continued my hunt and set several other prior appointments elsewhere while I waited. On Friday evening, since I was already in the area, I figured I’d stop by to at least see the vehicle from the outside. When I arrived at Passport Motors, I was informed by a girl working there that the vehicle had already sold a day prior. Lovely!
— I was never notified of a pending sale; NO ONE bothered to call me and cancel the appointment.
— I was not offered alternate options. I guess they weren’t interested in my needs or my business.
— Hearing that the mystery buyer «paid with cash» was something I found highly condescending on the girl’s part, as I was prepared to cover the entire purchase with cash as well. And why should the form of payment matter, anyway?
Needless to say, I found a very well-​maintained stock model ELSEWHERE and got a better deal than I would have here. I don’t recommend Passport Motors at all. As a potential client, I should have been treated with far more courtesy.

We paid cash for our 2005 Lexus RX330 on 1÷20÷20 015. We were promised that they would make sure that the floor mats would be included. After many phone calls, speaking to Michelle, who claimed she spoke to her manager and leaving several messages, after 3 months, no return calls and still no floor mats for my vehicle.
Though the car-​fax was flawless, I suspect this car had some type of body work, the jury is still out on that one.
Everyone was cordial, but not truthful. Once they got our cash, suddenly no one was available by phone and they did not bother to return any calls.
I will surely look elsewhere on my next car purchase.
Carolyn B.

They promote their cars have lower prices then other used cars. This is true, but there’s a reason why they are priced so low. The BMW that I bought had damages that were conveniently overlooked by the staff. They did provide me with a carfax report, but the report did not mention any work that had been done on the car.
Don’t let them sell you on the BMW factory & maintenance warranty, because their mechanics have tinkered with the cars and voided BMW’s warranty. This is ok if you get lucky and your car doesn’t have any issues, but if issues arise you’re left with 100% of the repair cost. Those are the exact words of the manager, John.
From my experience, be on the lookout for the following issues before you buy. If I did, I would have saved a lot of time and money.
1. Tire thread depth
2. Wheel alignment
3. Any repairs or previous accidents (These guys will cover up accidents and not report them on carfax)
4. Battery
5. Number of keys that come with the car
6. Owners manual
They might seem friendly while you’re shopping, but once you sign the paperwork they won’t honor anything they promised. So make sure to look over all the paperwork carefully.
My biggest complaint is that their body shop performed repairs on the side panel of the car and didn’t seal it properly. This caused water to leak into the battery compartment. The battery and cables were all eroded and rust filled the compartment. I got towed to the BMW dealership and paid $ 900 to get the battery fixed and the compartment sealed properly.
When I called John (the manager) asking for an explanation, the only thing he told me was that they wipe their hands clean of all sales once you drive off the lot. He hides behind the fact their paperwork says that the car is sold as is. This was not mentioned to me when I bought the car, but I guess that one is on me. I should have looked into everything more closely.
If you still decide to check them out, make sure you do your homework and don’t let their false promises fool you.

We were treated very poorly here. We questioned the value of a vehicle we drive from San Antonio to buy and were verbally abused by both owner and sales manager.
The car was in much rougher condition than shown online and stated by their sales person over the phone.
The vehicle has clearly has a front end accident that was not reported and needed the windshield and front bumper along with the entire under shield. It has sinkers burns in the seats and head liner. The interior was in rough condition and the exterior was much rougher than shown in pictures.
They were unwilling to accommodate the needed repairs with lowering the price that was for a show room condition vehicle.
This is how we were treated and I hope no one else has to go thru this.

Be forewarned… Not a dealership whose depiction of a vehicle can be trusted. Undisclosed damage, does not stand behind their promises.

By far the best auto buying experience I have ever had! Extremely friendly and fast service, no pushy sales people, no price haggling. This is a place I will keep coming back to for service and future purchases. Customer for life!

The only good thing about car buying here is the sales girl that works there. If you purchase a car here be forewarned that they will not fix scratches, etc. as they promise. Make sure if you make that agreement that you get it in writing.