Riverbend Sandler Pools

I called Thursday for an estimate on pool replaster and retile. Was told someone would call me back. Never did and I gave $ 10k+ job to someone else on Sat. Evening. You snooze you lose.

Wow, almost got killed by the Riverbend Sandler Pools truck driver today getting onto I75. I was entering I75 southbound from around Bethany and the guy moved over 3 lanes no blinker and almost kill me and a smashed a few other cars. I used Google and searched and got the company number as I was driving behind him. I talked to a lady she was nice and took down the information. It the time I was really angry but I have calmed down now. I will not buy anything from them. You can.
Note to a business owner, respectfully if the name is all over the truck.

We had Sandler (when it was only Sandler) put in our pool which was about twenty-​three years ago. They did an outstanding job!
However, the change over in service has changed and is lacking. I had someone come out a while back to give me an estimate on replacing a few tiles and he never got back to me on scheduling a time.
My husband went on his lunch break today to get a replacement part and they were closed!
I know it’s the off season, but things break down.

RBS came out for a service call on my pool pumps. Tom called before he came, showed up on time, and surveyed my pumps, which I bought from RBS several years ago. While it turned out to be an electrical issue, he refused to take a fee for the call as he only spent a few minutes here. I am so glad I bought my pumps from Riverbend Sandler Pools! Excellent customer service is alive and well at Riverbend Sandler Pools.

Riverbend Sandler Pools was the best decision for my husband and I. We had a few other quotes and bad designs. Riverbend reigned in helping us with design and cost. Their communication was supurb and timing was spot on. Thank You Riverbend

I assumed Riverbend would be on my short list because they built several friends’ pools, but I had an awful experience. The salesman came, spent 5 minutes at my house and then emailed me a $ 91,000 quote three hours later. No design, just numbers. Then when I asked for a design and explained that I had no idea what the quote included, he told me I could come in and he would make a design for me, but that prices were going up October 1, in less than a week. He was obviously not interested in my business or was trying to hike the price up when he saw that $ 91,000 didn’t scare me away. They are obviously flooded with clients and have no problem turning people away.

Riverbend Sandler Pools exceeded our expectations, our pool, travertine, outdoor kitchen and landscaping is absolutely gorgeous! I’m OCD and want everything perfect which makes me hard to please. I would highly recommend Riverbend Sandler Pools to anyone who wants a well built gorgeous pool!!! The owners are an amazing Christian family who take care of their customers and employees. So happy we decided to use them to build our oasis!

After writing my initial review Riverbend Sandler did reach out to me and was very courteous. So I am giving them 3 stars now.

We are very pleased with our pool. We have had a lot of things happen during the process, but they have always been very accommodating and willing to work with you every step of the way so that you can have the pool of your dreams!

Soooo… I had my pool tile, plaster and stone replaced. We were reluctant to do in the summer but we are glad we had it done. Our pool was built in the 80s so it was time to give it a makeover. Despite the rain this summer, it was finished when promised. We are so happy that our old pool looks new again. We liked our salesperson – he stayed on top of things.

After reading every BBB complaint on swimming pool contractors I could find, I chose Riverbend Sandler to build my pool last summer. They were great to work with. Their schedulers were a well oiled machine. They own most of the crews with the exception of plumbing, and concrete crew. I got a wonderful pool at a fair price.

Trey, the asst manager of the pool supply retail store and Reba just provided me the best service ever!!! I will forever be their customer.

The design services were very good, but the salesman didn’t review all the equipment options available. We would have bought additional equipment or options had they been offered (like an auto-​fill), which we later added.
We’ve never really been satisfied with our selection. We’ve had a very slow leak in our spa since the day it was installed. Riverbend was slow to respond and never made the repair.
I called their warranty department many times. They sent a technician many times, but never identified the leak. Their approach was, «it must not exist, because we can’t find it.» I gave up on Riverbend and had a leak detection company find and fix a repair that should have been covered by their «lifetime» warranty.
My advice is to find a better pool company that stands behind their product and warranty.

I cannot rate their «pool services» but their customer service is lacking.
We recently bought a new house that had a Riverbend Sandler Pool, so as soon as we moved in I called to get a quote on weekly maintenance services. I provided all my contact info and was told it would be a few days until I got the quote. I thought that was a bit odd since the old owner had been using the service since the pool was built — they should just be able to pull the last service detail.
A week went by with no response from them so I’ve since obtained services from Hayden Pools instead.

Do we build a pool or do we not build a pool?
Do we build a pool or buy a house with pool?
Do we move to Hawaii and say forget a pool?
My wife and I went through these three questions over a period of 3 years! We are not super quick to move on big money items and wanted to ensure we were making the right decision. When we initially started our pool searching, we contacted many pool builders in the Dallas area. if you can think of them, we contacted them (Riverbend, Gold Medal, Hauk, ClearTech, etc). We had quotes and designs from all of them. Every year would pass and my wife and I would go through the same question list … well this year, in 2013, we pulled the trigger. We decided to go with Riverbend due to their reputation and lack of pushy sales people. They were not the cheapest, but they understood our needs. We didn’t need a grotto like Heff or a water-​slide or an Olympic-​size pool, we just needed a simple, natural pool and Riverbend understood what we needed. We worked with Sean who was awesome.
Papers were signed and we were told our backyard would be a disaster during the 12– week construction process. A couple of weeks later (after permits, HOA (pain in the ass), and utility location was completed, the process began. I was at home most of the time during the process and was able to occasionally look outside and watch the work being done — incredible. I met every crew that came out and they were all super nice. Side note: the guy who drives the big bulldozer will not let you dig your own pool (I tried). The backyard was not as bad as we were told during the process, it was messy, but not a disaster. Several cleanup crews stopped by and cleaned up the debris during the process. Finally the pool was complete ahead of schedule! When plaster cures on a new pool, you have to sweep it daily — RBS sent a guy to do it for us. I did not have to sweep — Bonus points!
We attended their pool school and had a blast and they even sent a guy out to show us how to use the equipment.
We are glad we selected Riverbend and would select them again without hesitation. They rock!

We just finished our pool and very happy! Everyone was very professional and turned out great. Highly recommend.

A 10 week build turned into 18 weeks of fighting with the contractor. They we’re rude, unapologetic, broke our fence and refused to fix it, and seemed totally «ok» with ending the job with subpar work. If I could post pictures of the sloppy job, I would. The subcontracting landscape company, Carlton’s Concepts, charged us for landscape lights we didn’t receive, and installed dead sod and plants. When he came to replaced them, we got a cheaper type sod and different flowers, and we we’re told to recount our lights… really?!? Not happy at all, considering a lawsuit, and wouldn’t reccommend these companies to our worst enemy!

I have no issues with their weekly maintenance. My tech, David, is great. It’s their repairs that I feel are questionable to say the least. I called to say «My spa light won’t go on.» So they arrived and were working outside. I didn’t go outside to supervise. I don’t get paid for that. After a while the repair tech knocked on my door and told me «OK I have your pool light replaced.» POOL LIGHT? I had my pool light replace 2 months prior. What is it about SPA that is hard to understand. WHen I told them he replaced the wrong light he flat out told me (in a very nasty way) that «I am NOT going to replace another light. This one wasn’t working!» WHAT? it was working the night before. And I don’t even care if it wasn’t working. I asked to have the SPA LIGHT repaired. So I had to pay for a light that didn’t need replacing in my opinion and I STILL don’t have a functional light in my spa.
Also I had a leaking filter (not an old filter) that let cloudy residue (maybe the diatomaceous earth?) get into my pool. So RIverbend Sandler’s repair person said I had some «Screens» that needed replacing in the filter. It was EXPENSIVE. THen w/​in a few weeks… oh my… MORE screens needed replacing; and besides paying for parts, I had to once again pay for labor to open it up and replace screens and put everything back together. Didn’t they need replacing when the others did? According to them, no. Those 2^nd set of perfectly functioning screens broke down a couple of weeks later. REALLY?
Usually my repairs require return visits. Sometimes MANY return visits.
If you want decent weekly service they’re fine. For repairs I think something’s not on the up and up.
And as Bobo G. says, their prices are astronomical. O ring replacement? HAH. They cost approx $ 3 to $ 10 to purchase RETAIL and it cost me $ 50 to $ 80 to have it replaced. 5 minutes.

Our 30 year old pool equipment needed replacement. Riverbend Sandler was one of the companies we called for a bid. We decided to go with Riverbend Sandler because we’ve used them in the past and can count on excellent work. The tech, Jason Ellis, did such a good job. I would say he’s a perfectionist. We feel confident that if there’s any problem down the road, Jason will be right there for us. Love the 3 year warranty, too!

My comment is on their Service Division. Buyer beware. My pool equipment recently had some leaks, and would not prime when it came on so called them. The tech decided that an entire set of valves had to be replaced — I did it at a cost of $ 464.50 — mostly pvc and it took 20 minutes for him to put it in. The next day, my pump would not prime, I called the tech again — he said that he left a value in the wrong position by accident and it was a simple fix. The following day the pump still would not prime — called them again and then he told me that the seal on one pump needed to be replace, the housing on the other pump needed to be replaced and the backflow valve need to be replace — costing an additional $ 650. This would have just about replaced all the pvc parts of my pool equipment. I told him that on his original visit that he replaced the wrong part and that I wanted all the new repairs at his cost — he called his boss and the answer was no. So I fixed it myself at a cost of $ 180.