RSI Repair Services, Inc

I have to say the three ladies working at front desk are amazing and awesome. Nicole and Denise were very helpful and always had a smile on their face. This is how customer service is supposed to be there did a great job great personalities. they should train customer service all over because they were that good… I drove all the way here from Dallas from the 75 228 area and I’m very grateful I did because of their service. They explained everything to a tee for someone who is not that technical savvy and help me and made sure I was happy before I left.

I will never sent my phone to them ever again they send my phone back without a battery with doubt all the accessories and I supposed to ship my phone with it because the phone will not power up my phone was unlocked so I called tmobile to get a code again because after the repair was locked again guess what the code didn’t work because they change the motherboard and nobody knows what the IMEI number is anymore. I spend hours with them on the phone and now my phone is back with Samsung and they trying to figure out how to unlock it this is unbelievable especially when you’re dealing with the manufacturer of the phone

Noticed that my cellphone case wasn’t fitting right on my brand new Galaxy S6 and was about to take it back to the Sprint Store where I got it for a replacement (lifetime warranty on the case), but then I noticed it wasn’t the case not fitting, it was the back of my phone bulging out. I had the phone for 6 weeks, always in a case, always with a screen protector, not yet dropped… WTF!!! I google the issue to see if Samsung had posted anything yet, nothing. Called Sprint, who I had bough it through, told me to take it to an ‘authorized repair store’. I brought it to the store and immediately the sales clerk hands it back to me like its the plague. The glue holding the back on was coming up-​done. The options I was given were 1) make a claim through sprint and pay $ 250 or 2) take it to Plano and the might be able to fix it for cheaper.
I’m so glad I took option 2. They took my phone, had it for about 30 minutes, and handed it back in mint condition. The battery had expanded and was pushing the back off the phone — definitely a manufacturers defect. The lady at the counter was very friendly, and the place was busy, but not crazy like other reviews had stated. I’m taking a star off because they gave me back my phone but forgot to reinstall the SIM card. I noticed it in the parking lot and ran back in, but had I driven off without it, I would have been a not happy camper.
* The location is actually across the street from the posted address. They moved about a month ago into a giant blue building with SAMSUNG on the side, can’t miss it!

My first impression of this place when I first walked in: this place is CRAZY. My lasting impression after they helped me: this place is AWESOME. Since this is the only Samsung repair shop within the nearest 100 miles or so, it is swarming with customers pretty much every minute of the day. Their customer service is a little unorthodox. I think mainly because they have seen and fixed every possible issue that you can think of, and not only do they know the solution to your problem before you are done explaining it, the fact that you take so long to explain it slows down their own process for helping you out. Just shut up and give them your phone. Don’t complain either, just be very nice (trust me it helps). They have a team of highly trained technicians in the back who look more like phone surgeons. I’ve never seen so much equipment and tools to fix phones before. When I came back to pick up my phone not only did they handle my issue, they threw in an industrial grade charger without me even asking (since one of my problems was my phone wasn’t charging correctly and they had suggested it was a cable of mine at home) and gave me a free case for my phone (which was an extremely nice case, one I would probably pay $ 50 for easily). I think the free case was because I was so nice to them but I can’t be too sure. All in all, great experience!

If you have a Samsung phone, this is the place to go. Don’t go to your carrier, it doesn’t matter. They take care of your phone no matter which carrier you’re with. So I’m having problems with my phone. Every time you hang up, the phone will lose service for about 10 seconds. This also means when you’re on the phone with someone and someone else calls you and hangs up, your phone call gets dropped too. Annoying at best.
So, I go to T-​mobile and ask them to help me out. They say, «We can’t help you because this is not a T-​mobile phone. But you can download Samsung Kies and that should restore your phone.» Well, it doesn’t have the latest software so that doesn’t help me.
I, then, go to AT&T. The store nearest me tells me they can’t fix it but the hub store can and send me to Addison. So I drive over there and they say they can help me, direct me to the tech area and the lady says she can’t help me because I’m not an AT&T customer. BUT, she calls RSI and asks if they can help me. They say they can but I’m dubious because of all the hassle I’ve already gone through.
I drive over here and it’s a little chaotic in there, but they ask me to fill out a form and shortly, they take my phone and tell me it’ll be ready in about 40 minutes. I tell them that I’m going to grab lunch and will be back in 40 minutes. Then I ask, «What version will you be giving me?» The tech says, «I’m not sure, it’s whatever the latest is. If you can wait for 20 minutes, it’ll be done and we’ll know.» It turns out, once I power it up, it is the latest, Android 4.4.2 and my phone works again! Hallelujah!
It kept my phone unlocked as I suspected it would, but they’ll tell you that there are no guarantees.
And one of the best parts?! It was free!
Seriously, why didn’t I come here in the first place? You should.
Great Service
Free Cokes
Ghost Whisperer on the TV.
5 Stars
P. S. When you sign the waiver, it says that all your personal data will be wiped from the phone. DO NOT freak out on the customer service people when that happens. You were warned and you didn’t pay attention. They usually say it to your face too. Back up your phone before you come.

25 minutes. That’s how long it took for them to fixed a JACKED up phone where the screen wouldn’t even come on anymore. My life is back to normal. Free sodas and bottled water and the folks were very friendly.
In comparison, I took my phone to Radio Shack (hard on phones), it cost $ 100 more, they didn’t even fix it right and then they were really rude about it.
Rarely write reviews, but this place definitely deserved it. Thank you!

From what I can gather, this establishment is *the* repair center for Samsung phones under warranty. Since Samsung has selected this center for whatever reason, there are expectations and standards that come with it. This title comes with great responsibility in my opinion.
Positives:
1)Samsung uses this center. People send their phones here from all over the country. The work they do seems to be pretty good per the reviews. I had to have an LCD screen replaced on my Galaxy S5. The screen looks great and no issues. They did a great job
2)Samsung will send you periodic updates through email including when they receive, ship back to you, and exactly what they are repairing. They keep you informed. The warranty was upheld with no problems.
3)I called the center to ask about a part that had to be replaced on my phone and the receptionist/​tech person answered my question. No issues.
Constructive Criticism:
1)Since this center is used by Samsung, I would expect them to have parts in stock. Based on some of the reviews and maybe just from what I expect, I would think that they would stock LCD screens for their flagship device. Maybe I am expecting too much. But I had to wait for them to «order parts.» This delayed everything. Glad I am not married to my phone like others are. I wonder where they ordered parts from.
2)Again, since this is *the* place, I would expect them to be open on Saturdays and Sundays. If folks are sending from all over the country, this would make things more efficient and have quicker turnaround. I compare this to a random repair center here in Greensboro and they are open all seven days of the week. Granted I don’t know many phones are sent to this place, but this is something I expected differently.
Summary:
The work they did was great and they were customer friendly. I can see why people would come here, particularly if they live in the area. I just expected more from a Samsung repair center that takes phones from all over the country. I wasn’t expecting to not have my phone for two weeks and I expected them to stock parts that seem common based on reviews. For those of you who *have to* have your phone, keep this in mind or have a backup.

I’ve never left a review on Unilocal before but I had such a good experience with them that I felt the need to. Very kind and professional people and know what they’re doing. My LCD on my galaxy s5 cracked, I dropped it off, and it was fixed the next day for cheaper than most repair places. Wonderful experience and I’m glad I went there to get it fixed.

My two week old Samsung Galaxy S5 Active had a shattered camera lens cover upon taking it out of my pocket. I thought this was curious as I’d never dropped it and baby my phones. Upon making 2 – 3 calls to tech support, I met a compromise and they told me they would repair it for free at this location. I sent them support documentation that consumers are complaining about this same phenomenon. It is likely a design flaw: too much pressure on the glass due to waterproofing, the glass extends past the bezel and can crack when placed on a hard surface such as a desk or table, the adhesive causes the cover to crack, the glass is a bad batch and is not gorilla glass or sapphire crystal like Apple uses on their lens cover.
Upon arriving at the facility, I received a new bill for $ 70.63 to repair their design flaw. One technician blamed the problem on «pocket action» from transporting it. Note that this phone is a Mil-​STD-​810G cerified phone (mil-​spec standard) however they physical damage due to design flaw or manufacturing flaw is considered «out of warranty.» Samsung has no integrity. Countless support technicians gave me the standard «I understand your concern» even after I asked them, «If you bought a $ 700 Samsung tv. You’re watching it. A crack suddenly appears due to a manufacturing flaw, would you want to pay for the repair. Long pauses and running rabbit trails around my question.
My service provider, AT&T, does not have my back. Asurion drops my calls. When I call Samsung, I’m speaking with someone in an entirely different country. The management at the repair facility has received my supporting documentation, images of other device failures, memos from my company, yet they «cannot guarantee that the repair technician or management will view the documentation.» They just want to process payments. They have no honor, integrity, commitment to their consumer base, and for an ISO 9000:2000 certified company, their quality control has missed the mark. They are unapologetic robots that have been incapable of finding a solution that is outside of the realm of their computer screen as they repeat «physical damage, physical damage, physical damage,» and will not recognize the voice of the consumer. How many $ 70.63 fees from hardworking Americans will be collected before someone says, «Oops! There was a flaw in 1000s phones manufactured at the facility in Korea!» Well Samsung, $ 70,630 USD. It’s the last you’ll be receiving from me, as I’m selling this $ 700 device upon receiving it back and using a different phone at my place of employment.
Piss poor service when it comes to anything out of the box. Now you know why there are less then 10 RSI centers in North America while there’s a handful of Apple repair facilities in every major city in North America. Never again.

My Samsung Galaxy Tab II would not shut down or install the latest software update. They fixed the issue quickly and the staff was helpful. THANKS!

Sent my Samsung G3 phone in to repair the infamous USB charger port issue. Waited a few days before sending it in and in the meantime I dropped the phone in my driveway and cracked the glass screen in upper left corner. They called me a week later to see if I had shipped the phone yet. I explained what had happened and that I bought a new battery to verify it was the charging port. Well, since the screen was now cracked, yet completely working fine, that they may not be able to fix the initial charging port problem and to send it in anyway. I went ahead and sent it in that day, Friday, Feb. 21. They received it on Wednesday, Feb. 26. On Monday, Mar. 3 I called to get the status. The rep told me they were waiting for my payment of $ 130 to repair the LCD screen. HUH?! No one called me to tell me this. I told them before that I didn’t want the screen fixed AND included a letter with the phone saying the same.
Today is Friday, March 7 and they are just now shipping it back to me. (still broken charger port.)
WHAT A JOKE! I found a local repair shop that will fix the charger port and replace just the glass screen (LCD is fine) for a total of $ 80!
So much for Samsung standing behind their warranties…
No more Samsung products for me!

If you own a Samsung device, this is where you should take it for repair. They are actually an authorized service center. I thought this would mean that it would cost more to get my phone repaired here, but it was actually cheaper than anywhere else I called. I had to get the LCD replaced on my wife’s phone. I called them up and the price they quoted was cheaper than anybody else I called by at least $ 10 – 20. Then, when I got to the store, they actually had a few refurbished LCDs in stock. These were basically LCDs that customers had brought it with broken glass. The glass had been replaced so it was like new. This made the repair another $ 50 cheaper.
They are extremely professional and well managed. This was a sharp contrast to the couple of other repair shops I walked into. The place is clean and has a comfortable waiting area.
The only con I would say is that they don’t do glass replacement of samsung devices. Your only option is to get the full LCD + digitizer replaced. I had another phone that needed just the glass replaced. I took it somewhere, though in the end I wish I took it here. For $ 40 more than what I paid I could have had an approved Samsung repair that would have come out looking a little bit better.

Excellent for cell phone repair! Battery would not charge on my Galaxy S4. Called Samsung customer support who gave me an appointment here the same day to fix it. They were very professional and courteous. Nothing was wrong with my battery or wall charger. They found a problem with the charging circuit inside the phone and fixed it in less than an hour during lunch. They also provide walk-​in repair service. I would highly recommend them.