Safelite AutoGlass

They did a great job on my windshield. After waiting over 45 min before they even asked me for my keys, they had my car in the shop and a new windshield on my car within the next 45 min… So technically they had my windshield finished within the hour and a half just as promised! After I asked the tech how he got my windshield done so fast, he told me he asked for a helper to finish faster, cause he said I had waited too long as it was. I liked that! And the price was very reasonable! I’ll be back!

One star is too much for this company. I had to schedule my appt 3 times and still did not get my windshield replaced. They kept using the excuse they had the wrong number for me but had no problems pulling up my appt by my correct phone number when I called to find out why they did not show up. One gut even said its not his fault and hung up after rescheduling my 2^nd appt. After 3 chances, they were out. I finally went with a different company.

I had my windshield replaced at the plano facility. I walked into the lobby and checked in 20 minutes before my scheduled appointment hoping to get a jump start on things. I was paying cash so no insurance hassles to sort out. I get checked in and my appointment start time goes by, another 15 minutes, 30 minutes, 45 minutes, 1 hour and 15 minutes after my arrival (55 minutes after my appointment time) A technician finally met with me to go and look at the damage and to take the car back.
An hour later I get back in my vehicle to find out my antenna & a piece of my molding are missing. I was told they those items were on top of my car (as if I was supposed to go out and replace these myself) I go out, find nothing, and then the technicians begin to search the shop floor and the route my vehicle to the parking lot from the inside of their shop. Finally all of the pieces were found and another tech offered to put them back on my car.
Upon my drive home, a sensor that was glued to my inside of my windshield fell off, (they tried to use the original sticky piece from the factory to re-​stick it, regardless if half of it was missing and the other half had lost it’s stick)
I have had much better experiences with other companies, as well as safelite Mobile and wont be returning to a Safelite location.

Worst company I have ever work with. I had to reschedule mobile service 3 times. The first time they brought a damaged windshield. The second time they didn’t show up during the appointment timeframe. The third time they showed up 90 minutes after the scheduled time, but without the wipers that was on the order. I told them not to worry about the wipers and they installed the windshield. Then they tried to charge me $ 50 more than the quote. I would not recommend this company to anyone. I am also reporting them to my insurance company which recommended them.

Had the front windshield replaced in my 2014 Subaru Forester at the Service Center/​Shop. Made the appointment several days before. Had about a 10 minute wait before the car was taken back. Less than 90 later, I was done… no problems. FYI, they tell you up front to allow about 2 hours for the entire process. Both the receptionist and technician were courteous, knowledgeable, and friendly. This was excellent customer service.

I made an 11:30 appointment to fix a star chip in my windshield which my insurance company scheduled. I arrived on time but they didn’t start working on my car until 45 min later. There were 5 others in the waiting area when I arrived but I was the only one left by the time the job was done so perhaps not the most efficient scheduling here.
The repair took 45 minutes to complete and the fix is more visible than I was expecting. I don’t have much experience with these type repairs so this could be normal? The cracks do look better (although not invisible) but the whole area of the resin fill is a bit cloudy. I thought their proprietary resin would have better clarity. Luckily the repair isn’t directly in my line of sight. Annoyingly, there were a three of small pieces of resin scrapings sticking to other parts of the windshield which I needed to scrap off with a razor blade when I got home. On the bright side, the tech and staff were friendly and the waiting area and bathrooms were clean.
The repair was quoted for $ 60 and was covered by my insurance. If you go online to book, the rate appears to be $ 90. For that much, I’d definitely try a small independent shop. I will try a different place next time I need this kind of repair.
— UPDATE —
A couple weeks later, the repair is looking be structurally inferior and new cracks have formed around the fix. Downgrading my rating from 2 stars to 1. Very disappointed.

What good is making an appointment if you get there on time and have to wait an hour before they even come out to look at your glass which will then take «about 2 hours» to get done. Save your time, go elsewhere.

for my 2002 Honda civic. I had hail damage from the devastating tornadoes last week in southwest of Ft Worth, and I called up safelite right after the event. The customer service representative was able to immediately get me an appointment following day at 5:00 PM despite of an expected busy day the next day. At the safelite service location, the advisor was able to get my car in on time right on the dot and was able to finish the job within an hour which was under the estimated time. The installation was clean with a great job done on it with absolutely no leaks. I drove the car from Texas to Upstate NY recently and had no issues with road noises or acoustics/​vibration issues. You have my word on trusting these guys at the plano location.

My technician was extremely professional. He was running a tad late, but I was at work so it didn’t matter. The windshield looks brand new, is in place perfectly, and the tech explained the best way to care for it during the first 48 hours. Great work.

SHOP AROUND! Mister Glass is much cheaper, better customer service and much quicker.

I wrote my initial review immediately after having my windshield replaced. The next day, I noticed that the amount in my credit card’s pending charges was about $ 20 higher than the invoice amount that I was given upon leaving the business. The invoice amount was exactly what had been quoted to me and confirmed multiple times including upon picking up my vehicle. I waited until the pending charge moved to an actual charge since sometimes a pre-​authorization or something can cause a different pending charge. A couple of days later the higher charge did in fact move to a real charge. When I called the local number and began explaining the situation it became clear that the local office had the call roll to the call center. The agent pulled up my invoice and it had been entered for the higher amount. There was no tendering issue. Someone had just chose to charge for a different part (glass brand I was told) than what was on my invoice. Had I been told at pickup that the amount had changed, I would have been upset and felt lied to. This way, I was furious and felt scammed. I was getting nowhere explaining that this wasn’t like adding a tip to a restaurant charge. They couldn’t just change the charge after I had signed off on completed work. I considered that credit card theft. I got a manager on the phone who called the local office. The local office would not even get on the line. They simply had the call center manager deal with it. How they dealt with it was to charge my card again for the lower amount (that charge showed up in a matter of minutes) while issuing a credit for the higher charge (the credit took 4 days to show up). At this point, I am clear of any disputes but the most insulting part of all of this is that I asked for a call from local regional leadership and never was contacted. Clearly, the branch I went to has no problem posting fraudulent charges to a credit card. I figured it might be good to speak to someone beyond that location, but I guess that person is OK with it or too busy to be bothered calling me. This is probably the biggest 180 I have ever done on a Unilocal review, and it all could have been avoided with simple honesty and customer service.
***Edit*** Upping this to a two because I was finally contacted by local management. Unfortunately, it took me changing this review to a one star to get their customer service department to notice and forward the issue. No real answer to what happened except «sorry, they should have made sure that the price matched what you were quoted.»

Damon from Safelite did an excellent job on the ding in my windshield. He called ahead of time to confirm when he would be there and even better — he met me at my workplace right on schedule. We needed to cool my windshield off but instead of having me run my car so the AC could cool it, Damon just had me move the vehicle to a different parking spot under a tree. My gasoline budget appreciates this! All in all It took about 30 minutes and during the process he wiped down my other windows and vacuumed my car! Totally did not expect that level of service.

I was very impressed with Safelite! I’ve used several windshield repair companies in my life and none of them compare.
The technician came TO my house (which was awesome and saved me valuable time), called me several times to update on his expected arrival time, explained the repair process thoroughly, vacuumed and cleaned car very well after working, and finished the job faster than I’ve ever seen!
The repair is perfect and comes with a LIFETIME warranty. Very Pleased!

Did good with window but left dirty fingerprints on my headliner and pieces of trash from original seal all in my truck. Can they use a vacuum and clean up after themselves? Really?

The windshield was done beyond satisfactory. It looked amazing after Darren (very nice) was finished. I didn’t get a call that it was ready but whatever, it was in the parking lot.
I ONLY GIVE 5 STARS BECAUSE THE WINDSHIELD PLACEMENT WAS GREAT. I will still not recommend or use this service again.

Terrible customer service. My first experience they broke my window more while trying to repair it. Now trying to get it replaced, watching the employees stand around and chat while a lobby full of people waits to drop off their keys. Why even have appointments if you make your customers wait 30+ minutes just to drop their car off?!

I find the service here to be professional and honest. Came in for a front window crack. They told me that the chip had been repaired before (I knew this already) and that it was fine. Unfortuntally nothig can be done.
At least they were honest and did not charge me.

Under Investigation

I was referred to Safelite by my insurance company. I had previously gone to another glass company to have a chip in my windshield looked at it and the other glass place told me it was just a knick and that it would never spread… well, boy was I surprised when I went out to my car today to find a 6 inch crack in the glass from the knick!!! Took it to Safelite and they were able to repair my windshield without replacing it, and it didn’t cost me any money at all!!! Everyone from the technicians to the receptionists were GREAT! Definitely made my bad day a little better! Thank you, Safelite Auto Glass!!!