Salvation Army Family Store

Donors beware. Tried to arrange pickup of some pretty good stuff (nice furniture, etc.) but they made a mess of it.
Arranged to have pickup after 12 Noon.
I’m at work before that.
First, they called the wrong number.
Then they stiffly told me, «we don’t commit to pick up times.»
(They DID when I called to arrange pickup!)
The nice folks at Habitat for Humanity will gladly take the stuff.

This relates to the pickup service and the overall general attitude of this location. Even when calling to set up a pickup, the attitude was they are doing you a big favor. Here you are donating things that might even have some sentimental value, and they could care less. The driver of the pick-​up had the same attitude. «No we don’t want that, no it’s not on our list». Obviously this attitude starts at the top as I have tried 2 times to reach the ‘Major’ in charge and he has elected not to call me back. If there are any other charities that you can donate to– I would. Never will I call SA again. Arrogant and cavalier– this is a Christian organization???

When thrift stores up their prices based on brand name, I have issues with that. They get their things DONATED and they charge astronomical prices so profits can fatten executives wallets. Shame on you!

This is my favorite thrift store because of the large amount of quality clothing. When I went to school across the street at Collin College, I came here every Wednesday for the half price clothing and usually left with something nice.
The customer service is consistently awful, but I think that is to be expected when you go to a thrift store. I go to the Salvation Army Family Store because I want to buy things for cheap, not because I expect to be pampered.
I highly recommend this place if you’re an avid thrifter.

Terrible customer service. Prices are OK on clothes, but not on household items (decorative items, books etc.). Furniture is priced quite high.

Today was my second visit this week to this location. The first visit on Monday my friend and I encountered a rude cashier that seemed to make up new rules concerning the purchase of children’s clothing as shechecked us out. Today one of the managers instructed a very nice cashier to check us out in a completely more complicated way saying it was a new rule today. Seems strange that it was after 2 in the afternoon and the cashier said we were the first she had to ring that way today and we had already had purchased at the Garland store this morning and at the Harry Hines location after we left the Plano location. Then the manager had to check the children’s biblical books we were purchasing to make sure they were not adult books. Really with children on the covers of the books. We are not sure what we did to offend these ladies other than being white. We have always enjoyed a nice experience with employees at the other stores. We are always courteous to the store employees and other customers. We always try to organize our purchases to make it easier for the cashier, remove all the hangers from our garments and put them where they want and we return any items we do not purchase to where we found them. It is a shame to have employees such as these two women at such a lovely thrift store.

I’ve only been to this Salvation Army once, but from what I saw– they had a great variety. There were rows and rows of every type of clothing you could think of. However, I’m never too interested in clothing or shoes when I’m thrifting. I was really impressed by the amount of furniture (tables, chairs, dressers, cabinets, etc) there was today. I understand inventory varies everyday, but the space allotted seems as though they have a steady amount of furniture most of the times. I must say the furniture seemed a little overpriced, but it’s probably a hit or miss similar to other thrift stores. Other items on shelves, such as glass jars and containers, seemed very reasonably priced. I’ll most likely come back to find a side table of some sort.

Huge selection of furniture, and tho the prices can start a little high … they drop 25% — 50% off depending how many days it’s been — so check the date on the price tag. There’s also usually one or more color tags marked down. I’ve avoided the clothes section, but I’ve bought a lot of furniture and art from this location. The staff has always been polite and helpful to me. I also like that they have a bathroom, which is nice when you’ve been out thrifting and garage sale-​ing all morning.

Used their pick up service and am disappointed! I wasted the whole afternoon of my day off waiting for them then I had three items and they only took one. I understood why they wouldn’t want the cheap bookcase from ikea but they wouldn’t take our table because it had some dings and scratches. what are they expecting? Do most people only donate things in perfect condition? I told the guy that they should have told me over the phone what they could and couldn’t take so I wouldn’t have wasted my time and he argued with me! I wont stop donating but I will find someone else to donate to in the future.

Absolutely love this store! I’ve gotten some amazing things, and I always seem to find something I can use. I love that they are priced so low but obviously take pride in their inventory and what they do. I have found everything from huge african paintings to blue sapphire and diamond (faux I would imagine) drop earrings. Great selection of stuff! Only thing I’d stay away from were the rugs. Didn’t seem to be in the best condition.

The furniture looked like a reasonable deal but avoid for everything else. Women’s Target brand dress with fading and fuzziness was priced $ 10. Children’s clothes were $.99 on sale but the selection was very limited and plus/​husky sizes aren’t included in the sale (of course they don’t tell you that until you get to the register). 4 pitted bowls were $ 5. Men’s polos with a company monogram were $ 6. They had a large selection of pantsuits and other dated high-​end items that might be a gold mine for hipsters but this isn’t the place for a $ 2 men’s button down or a $ 5 Bonnie Jean girl’s dress.

This place can be a treasure chest. I have often found high end brands at this store (Robert Graham, Burberry, La Perla, E. Zegna) only they can tend to jack the price up on some odd shirts. They do half color tag days but I think they only change the colors once a week! Parking is very easy and up front. This place is worth a check out once a week if you happen to be in the Plano area.

This salvation army is just okay. I found a lot of nice clothes. Sadly when I tried them on, 5 out of 6 things either had holes or were stained. :(*sigh* thrifting… And there wasn’t much to the housewares or book sections

Found a Calvin Klein peacoat here for $ 10 (Green and white tags were 50% when I visited.)
All of the film camera gear was overpriced. I’d go back for winter gear (Texans don’t seem to need much winter gear, so really high-​quality stuff ends up at this Salvation Army) and for the furniture.

I’m not sure why some of the reviews of this store are so bad. On my last visit I bought 5 men’s shirts. 3 casual button up shirsts and two premium sporting shirts. One is a ventilated fishing shirt from Columbia ($ 60), the other a $ 45 outdoor hunting shirt. Total price for all 5, $ 11. I’m headed back this weekend!

For reasons unbeknownst to me, the Salvation Army has become one of the most overpriced thrift stores in the area. And yet I keep coming back to this location. The dressing rooms are spacious; there’s no overwhelming thrift store smell (you know the dank, dusty, generally stale smell I’m referring to); and the employees are unbelievably helpful and nice. I have found some pretty amazing deals here on furniture and clothes, including designer jeans, vintage cowboy boys and snap-​front shirts, sequined blouses and furs. The store is also very organized, and there’s a decent selection of books and housewares.
Wednesdays are half-​off days — it can get pretty crowded, but the lines are shorter the earlier in the day you go.

i bring most all of my donations here & there’s never really been a line outside to drop them off. however, I have only once been inside & was quite disappointed. I donate lots of nice things here & I’ve seen other cars dropping off some great pieces of furniture but I don’t know where they go!!! everything inside is pretty dingy & smells funky. but what do you expect at a thrift store? I will still use them as my donation drop off but probably won’t ever go inside again: P

There are definitely pros and cons of this Salvation Army.
You can tell that many of these things were chosen to go to this particular store, since Plano residents generally have a higher income and are more label-​oriented. A lot of the shoes they sell are labels (old Ferragamos, Cole Haan, Etienne Aigner, etc…) and are in excellent quality. The only downside is that they cost usually from 12.99 — 24.99 … which is pretty downright expensive for a thrift store.
Generally, they have 2 colors that day that are ½ off… so you’re bound to find things that are half off.
I’ve definitely gotten some amazing finds there, but their clothing selection is not nearly as large as Goodwill which is down the street. It is definitely much more organized though and has a much more «upscale»… if you can even say that… selection.

I’m a fan if salvation army stores because usually they have awesome prices friendly interesting staff and fun pieces to buy.
I thought this place would be an exception…
My biggest complaint was that they’re prices are way way too expensive for items they had on sale that. They’re staff was really rude.
The only nice thing about this place is that the place was very clean and organized. Like a previous post mentioned it honestly takes the fun out of thrift shopping. If you want to hit up a salvation army go check out the one on harry hines in dallas our make a trip out to the one in haltom city

Ugh. I should have turned around and left when I heard the muzak blaring over the loud speaker. But, I gave it a chance. Won’t do THAT again.
First off, a super organized thrift store is one that doesn’t get much action. Everything was super color coded and arranged. Which is great when it’s my closet, but not great for a thrift store. They had a bunch of cheap crap that you could buy new for like 6 more dollars. A few ugly 80’s pieces thrown in, but not even many of those.
All together a huge snore and if you shop at thrift stores to find unique or vintage pieces, don’t shop there! There weren’t really even nice labeled garments, and a lot of them looked really worn. Blah!