Samsung Repair Services

Nice store. the customer service employees are helpful and overall experience is to be expected. I think it is good that we have the luxury of having a service center in our city.

I am in agreement with those reviewers below. Samsung has officially lost me as a lifetime customer after the «customer service» I was provided at this service center. My carrier is Sprint whom I went to first regarding my phone issue, they were useless and directed me here. I waited an hour and half for the «reps» to tell I need to leave my phone over night for them to diagnose the phone. Additionally, the rep could not guarantee all of my issues with my phone will be resolved. Excuse me what? That doesn’t even make sense, what type of quality assurance is that? In addition, the location has no restrooms and there was barely any AC running. When I arrived at 4pm on a Monday, there were already a minimum of 10 people waiting. You are required to sign into the kiosks as you walk in, for both repair (dropoff) and pickup. I find this to be nonsense, it should not take an hour to hour and a half wait to pick up or drop off phones for service. Lastly, there were a number of waiting customers who had also been there previously a number of times to «pickup» there phones and devices (after receiving a call it was ready) and waiting over an hour to be advised their phones or devices were not ready! Samsung your customer service is pathetic, you not only lost me as a customer you are losing a number of others. I will also be placing a complaint with the company directly.

I used to love Samsung… until I needed service. The people at the call center in US are ok and try but this company is really fragmented.
People in their call centers offshore lie even they admit it in the US. I had to wait an hour on hold today just to get advanced support.
Don’t want to learn a new UI, but it looks like I will be forced to go to LG or maybe Apple.
Why are you so arrogant Samsung?
It’s reasons like these bad reviews that you are losing market share.

If I could give 0 stars, I would. After about 10 – 12 hours on the phone with various Samsung Repairs Centers and Samsung — the result was always the same — they will find a way NOT to replace a faulty Galaxy phone. First they claimed my S6 phone froze because there was a tiny chip in the corner (even the Sprint technician thought it was a manufacturers flaw, not a chip). They changed the screen — still frozen. So off to another repair center — next, there was a small speck on the motherboard by the volume button — again so small you couldn’t see it with the naked eye. The water stickers hadn’t changed color and I never had the phone near any liquids and had a case on it that covered that area with rubber — no way liquid got into the phone. Finally talked to my phone service provider (hadn’t even purchased the phone from them). Since I was a longtime customer they gave me a credit so I would only end up paying $ 100 for a brand new phone. SHAME ON SAMSUNG — they look for bullshit excuses not to replace their cell phones, no matter what. The phone was only 4 months old and the screen froze when I was taking photos. All attempts to reset failed.

The most useless customer service ever. The most useless repair service ever. Took my tablet over there over a month ago, these «geniuses» returned it to me after a day saying it is fine and attempted charging me $ 48 without even confirming if the tablet was under warranty. I had to return the tablet the following day as i discovered no repair was ever made. Seems they love to make up stories as they go along. Called to pick up tablet after a month of excuses made here, and was told it is ready for pickup… after a month. Picked up tablet only to realize the problem was not fixed. I’m returning the tablet to Samsung to be replaced or credit back. A waste of time (2months to fix a defective productive)

DO NOT BUY SAMSUNG PRODUCTS ESPECIALLY GEAR S2 SMART WATCH!!!
I have to admit Samsung Technical support out of Plano TX has been the worst experience EVER! A bunch of incompetent people that sit behind the telephone and barely speak or understand English. I truly feel frustrated and disgusted from the entire ordeal I was put through. I decided to do all Samsung and ditch my old iPhone, so with that being said I bought the Samsung Galaxy Note 5 and I thought the Gear S2 watch was a nice touch to go along with my smart phone. WELL…3 weeks in having the watch and Babying it the LED light went so I jumped the phone and called Samsung since it was out of Verizons 14 day exchange policy. I was told by a Samsung technical operator to package my entire device along with all the accessories and mail to their repair shop and which I did. Besides it took over a month to get back my device it also appeared that all my accessories were missing. I called Samsung back and addressed my concerns. They passed me around for over an hour and I had to explain myself millions of times. These people are incompetent and I think I would of gotten faster results with monkeys!!! Omg what aggravation. Finally spoke with a letter 3 executive… I mean monkey and she reassured me that she would mail me back my wireless charger, my regular wrist bands and my booklet to my device. Today I received the package and with excitement I opened up to only find the back of the last year model watch Gear S which I didn’t own. I was FURIOUS and so DISAPPOINTED. BACK ON THE PHONE FOR OVER AN HOUR TO EXPLAIN MYSELF. I was disconnected twice and I was bounced around like a tennis ball. I ended my call again from a level 3 «executive» that barely spoke a word of f_​_​_​ing English. Now I’m waiting again for the correct accessories to be mailed to be which God only knows when and if I get the right ones this time. I never write on Unilocal, I just want to warn future Samsung buyers. If any of your devices need service ., good luck! Now I know why the Apple Store is always busy and customers get their devices repaired/​Replaced and needed not to go through the problems through Samsung repair mail system as I did. I’ll be going back to the Steve Jobs way!!!
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Samsung has the worst repair services ever.
I had water damage on my phone so I contacted Samsung to see if I could get it fixed. The phone was working fine except for it wouldn’t charge. I immediately turned my phone off when it came in contact with water and left it to dry for over a week. I got an error that said it was too cold when trying to charge.
Samsung told me to send it in and they sent it back in about a week total. Guess what… my phone wasn’t fixed. I get a piece of paper saying my phone is BER (Beyond economical repair). I contacted Samsung immediately when I got the phone back and they told me there was water damage and that it would cost too much to repair. I asked if there was anything they could do for me, and they told me no, the phone was a complete lost.
Apple takes phones back if they cannot repair it if you pay a fee, but Samsung won’t do anything for you. My phone seemed fine except for probably a sensor or a battery that could be replaced. I have had iphones in worse condition and they still took it to replace after I paid a fee.
On top of that they took off my screen protector in the back for some odd reason and sent the phone back without a sim card tray.
To me it just seems like Samsung does a standard procedure for all their phones and do not even try fixing or trying to see what is wrong with the phone. They probably just saw that the sticker changed color when contacted with water and didn’t bother seeing what the exact problem was.
If the company who makes the phone won’t help you, where else are you suppose to turn. Never buying a Samsung phone ever again.