Service Experts Heating & Air Conditioning

I called to have this company come check out a/​c before it gets really hot as our units are older than 6 years. My technician, Jose was absolutely the best! Professional, courteous and very knowledgable. He used my garden hose to check the outside units and when I went outside after he left, my hose had been rolled back up and put away neatly. Would recommend!

I have been using Service Experts for many years now and have always been satisfied with their work. Their technicians are courteous and very professional. I like dealing with their Customer Service as well. They are very good about calling to remind you about upcoming appointments. Also, the technician shows up within the time agreed upon, which is a big plus in my book.

I had a service person come out to look at my AC that was not working. I was given a list of 4 parts (including the motor) that were not working, and told that he could fix/​replace those four parts (for around $ 1200) with no guarantee that that would fix the problem. «It might or it might not». The only way that they could guarantee that I would have a working AC, was to buy a new (an upgraded) unit which was $ 6,700−10,000 plus). They sent me their sales guy the same night to give me pricing information. Alarmed at the price. I called a different reputable AC company with my AC complaints and did not show them the service form for Service Experts nor that I previously had someone out. This company charged me $ 450 (with a 90 day work guarantee) to fix my AC. The only thing he said that needed to be repaired was the motor. When I showed him the list that SM gave me, he disagreed that those items needed to be fixed at this time, and that I certainly did not need a new unit. I have never put a review on here, but I want to encourage people to get second opinions if they question the work pricing. I could have been out over 6 thousand dollars. If my AC stops working or these repairs fail, I will be the first to correct this review.

We called them after finding them on the Lennox service provider website. At 7pm I was told they could be out at 9pm but the technician made it clear he really didn’t want to come out and recommended we schedule for the next day. He promised (his words) that someone would be out close to 6 the next day. At 8pm the next day we called and were told we were not on the books. No apology from the technician. The answering service was very nice and apologized but there wasn’t much she could do. Very disappointing but maybe in the end it was best we never gave them any money.

Recommend this company based on the sheer fact that they stand behind their work, care about you as a consumer and will do whatever it takes to make the situation right for you, if not satisfied
Quick, same day service and reliable!

If you want a company who breaks their appointment obligations at the last minute then this is the place for you. I am a Highland homeowner and also a real estate agent who sells over 40 homes per year and this is the most unprofessional company that I have come across in 10 years. We scheduled a week in advance for servicing to comply with a contract where a buyer had requested servicing on a home that was about to close. They call during the time of the scheduled appointment to say that they can’t make it and that they are booked for the next day. How can you call a customer to tell them you are breaking your appointment during the scheduled time of said appointment and have the gall to say you can not even make it the next day. After telling the woman over the phone about our contract obligation she said they would make sure to get us in the next day and scheduled us. The next day, they call again during the scheduled time to break their appointment and tell us to call back to reschedule some other time. We called another company who came out at the scheduled time and day and ended up saving my Seller $ 90.00 as their price was also more reasonable.

We have always used Service Experts for years. But, they must be under new management. I went online to set up an appointment. I selected the date and time. The automated response said I would be contacted within 48 hours if that date/​time was not available. No call, so I thought I was good to go. No one showed up.
So, I called to set up an appointment. Date and time confirmed on the phone. Friday (today) between 10am and noon. At 11:50 I called to see if someone was coming. I was told he was on his way. Great. Then 5 minutes later I got another call telling me the tech was on his way. Ok. An hour later… no tech. I call to cancel. The operator doesn’t try to talk me out of it or try to find out where the tech is. She apologizes (I guess that was good) and then says she has canceled it and have a nice day. Wow. Time to find a new heating and cooling company. Bye bye Service Experts.

Well I’ve had Service Experts out twice in about 9 months. The first time was a repair and I was very pleased. The second time was a checkup to check my system for winter. I was pleased with that visit too. So this morning I wake up and the heater is not working. I call at 0830 to set up an appointment. She says they can come between 12 – 2 or 2 – 4. I pick 2 – 4, take off work at 1 and get home to wait. I even told her to be sure they call before coming in case something tied me up at work. She says ok. I get home at 2, wait til 4, nothing. Luckily whatever was wrong with my heater appeared to have fixed itself. I call at 4 to see if they’re still coming. If they’re close come on by, if it’ll be a while no thanks. The lady takes my info and says I don’t have an appointment. Luckily the system fixed itself otherwise I’d be really upset. I guess I’m looking for a new AC repair company.

We’ve been using this company for more than a decade for our AC and furnace maintenance. During a recent tune up we were told that our units were at the age when small problems start to turn into expensive problems, and I had no qualms about buying a new AC and furnace from Service Experts.
I believe that we got a decent price and they worked with me on a payment schedule, so that was appreciated.
The installation team showed up on time early in the morning. I won’t go into all of the gory details, but installation took 8 hours, and then they took another 4 hours trying to figure out why nothing worked. Finally, in the evening they left and I had an incompletely installed AC. They did set it so the old thermostat would work so at least we had AC that night.
My understanding was that a technician would arrive around 4pm the next day to finish the install. At 5:10 they called to say the guy could not make it but they could send someone else who would arrive around 6:30pm. I declined.
On the third day they sent a technician who arrived before 8am and worked for 3.5 hours getting the install done correctly. Everything is now working and the install is finally finished.
The installation was a trying ordeal, but in the end I am hopeful that the unit I bought will last a long time and give me the energy savings that were promised.
I would go 3.5 stars because they did try hard, stuck with it, and did a decent job cleaning up, which is rare these days.

I’ve been paying for an annual Platinum + Maintenance agreement with these guys. Last week my Lennox digital thermostat went out. We bought the unit from them just over a year ago. The claim to be Lennox experts and it’s the primary system they sell.
My wife stayed home Friday for a service call and when the tech showed up he didn’t have a replacement. So they setup another appointment for Saturday then failed to show up. They claim they don’t have a replacement in stock and will have to do the work next week. Very disappointed!

You got the same treatment as us! However, this company had Service Experts on their receipts all the back to 2006. Which is when they first came to our home.
We didn’t know much about this so, when we were told our 6 yr. old coil needed to be replaced we said, ok. Once replaced we had trouble ever since! Our new guys walked in and knew what the problem was… they didn’t put in a valve when the coil was replaced and that caused all the freezing over, condenser going out twice, circuit boards going out, condenser poles needing replacing and on & on. They sent a salesmen out that was prepared to offer us a new unit for a mere $ 7500…which wouldn’t have worked with the leaking coil etc… the techs are not checked up on when they are redoing major work so they do it not knowing if it correct. We just trusted them and had so much already invested… oh, in order to get them out the same day you must be on their platinum plus plan an additional $ 139 per year. Thanks for your input.

Since this post I’m hearing more & more complaints!
I repeat… they can say whatever they want about themselves, have walls full of titles etc… but if your customer service experience was anything like what we have been through I feel it’s extremely important and an obligation as a consumer to let people know the way they operate! According to invoice # 11… dated 3÷25÷2011 we have a internally damaged compressor… Very frustrated at this point…
we say we need a second opinion. The manager returned on 3÷28÷2011 fiddled with a few things got it running again told us he’d take care of us…(he never called back) we called them out again on 5÷6÷2011 due to the extremely loud noise… invoice # 14 dated 5÷13÷2011 I told the tech we had a power surge a day before, that’s what he writes on the invoice, needs new compressor due to power surge!!! How is this possible? Charged $ 90 on ³⁄₂₅ & another $ 212 on ⁵⁄₁₃. 5÷22÷2011 again with the unbelievable noise they replaced another circuit board… only charged us $ 94 that time!
Our tech that came out the LAST time remembered me… Joe said, I told my boss that compressor was out months ago!!! This has been a nightmare, can you imagine? We live in Texas too! Thank you for posting the facts. BBB is probably my next move.

I called at 6 pm to get help with my air contditioner my fan capacitor was out i had this replaced 6 weeks ago and that technician put the wrong size capacitor he was in and out in less then 30 min, the new technician CHAD came within a hour of my call took the time to look at my fan checked the size he knew the last guy had to of put the wrong size in, he charged me a fair price of explained that my air conditioner compressor may be going out soon, he took about an hour, very nice and knowlegeable, i will recommend this company and i will use then again

Decent service but over priced parts and poor customer service. Had a dual run capcitor replaced and they charged $ 228 for the part also charged system with 5 pounds of r-​22 for $ 243. The diagnostic charge was $ 49 but I had a $ 25 off coupon. The service was during the heat wave so I didn’t have an opportunity to shop around. Well a few weeks later the other one went out, so I went with a different company and they charged me $ 79 for the same capacitor and $ 90 for the service call which included cleaning the condenser which Kruger didn’t do.
I called Kruger (now Service Experts) and spoke with Vanessa. She defended the price saying the price of the fuel was built into the cost of the part. Told her I wanted to speak to her manager and he never called back. FYI capacitors online generally cost between $ 40 and $ 60.

Francisco, the technician they sent out was educated to the second grade. His boss John Dunkin didn’t seem to have a 2^nd grade education. Rather than diagnosing a $ 30 dollar problem, their solution was to replace everything they could for $ 700 and hope that took care of it. They also very much like to transfer you to 10 people before sending you to some other person’s voicemail… horrible horrible horrible service.

Okay, I gotta admit, it’s hard to get excited about calling someone out to service the ol’ air conditioning and heating system but, man, these guys are good. We’ve had them out twice now and both times the tech has been great. Knowledgeable, friendly, articulate and not at all hard-​sell. He even put on little booties over his shoes (like a doctor would wear in surgery) before walking in the house to avoid getting our carpet dirty!
I really felt confident that he knew what he was doing and it was great to hear that my 10 year old (plus) system still looks good and doesn’t need to be replaced anytime soon.
We bought their PLUS service plan that basically gives you a discount on their basic service. I definitely recommend these guys!