Sherwin-Williams Paint Store

My husband and I have spent a fortune at this store re-​doing our new house. I recently purchased two different kinds of paint and I was disappointed in the way one of them performed. The satin sheen ranged from flat to semi gloss… I took the gallon back in to exchange it for something that would give me a more consistent finish. After the thousands of dollars we spent here, I figured exchanging a gallon wouldn’t be a problem. Boy was I wrong… The person that «helped» me quizzed me about my application, suggesting that the problem had to be the way I was painting. Then he tests my paint on a piece of wood to show me it was fine and lectured me about how the paint performs in a condescending tone. The wood he tested the paint on was highly porous and textured, so of course the paint performed differently than it would on my sanded and primed surfaces at home… I appreciate customer education, but I could have dealt without the attitude and I didn’t feel like arguing with some paint store guy was worth my time and effort. At some point they should have tried to make their loyal customer happy and they definitely fell short. I checked the time and realized I had wasted 45 minutes in there trying to make my exchange and I needed to get back home to nurse my baby. I didn’t expect such an ordeal. He packed up my original paint can and sent me on my way. I’ll be using Benjamin Moore paint to finish my house…