Sprint Store

Long time sprint customer. This store is by far the slowest service, even if you have an appointment. Also the customer service is lacking– slow to knowledge any new people walking into the store and even less support with basic questions. Need to increase the training of the folks working here on the sprint plans so inaccurate information isn’t provided to customers.
Try any other store in this area if you really want quality service

Only because no stars isn’t an option. I made an appointment this time in order to avoid the long wait and frustrations experienced during past visits. Didn’t work. This store has the same lack of professionalism and customer service that has made it notorious in this part of Plano.
This time they had plenty of staff but the processes and procedures used in the store remain atrocious and essentially useless.
The kids working in the store are polite enough but are often essentially unskilled and unable to answer most questions or complete basic transactions without help from the store’s lead guy. No one seems to have any sense of urgency while in between customers so I’d assume that the store suffers a great deal of employee turnover.
I’m a long term Sprint customer and usually benefit from very good customer service when calling any of their national numbers or *2 on my mobile. This store is generally my last resort and used only for phone trade-​ins and other things requiring face-​to-​face contact with Sprint. They’ve been consistently poor for years. Too bad.

THIS REVIEW IS ON ‘Asurion Insurance’… NOT SPRINT!
NOTE: At no point did I curse or use any foul language when talking to the CSA’s
*I am the person of record
*I gave them the correct Password or Pin
*I want my replacement phone sent to the address on record with Sprint/​Asurion
*I was willing to pay not only the Deductible but the EXPEDITE FEE to get my phone today when I called Yesterday!
When you try to call them you are told you have to wait 24 frigging hours for security reasons?! But I just confirmed who I was, I am not changing the delivery destination… soooooo… WTF ASS-​HATS!
At what point does YOUR redundant security determine I am who the hell I say I am? FOR CHRISTS SAKE, I am not committing fraud ‘especially’ if I am not changing the destination or trying to bill to my Sprint Account (which I didn’t know I could do, thus was willing to PAY OUT OF MY POCKET)!
I could tell when speaking to the CSA that she was rolling her eyes at my displeasure with the service Asurion has. I literally told her I expected a guy on horseback to come up out front to deliver my package, because with their antiquated and redundant policies the Pony Express would be the expected delivery medium!
So, to my TECH friends that read this, pass it on… USE SOMEONE ELSE to insure your shite! DO NOT USE ANTIQUATED REDUNDANT AGENCIES LIKE ASURION. You will waste an entire day, when you could have had your phone today, but their bullcrap policies make you wait 24 frigging hours for NOTHING!!! Especially when you are paying them to provide you with a service?! WTF?!

Have had two bad experiences here; one with CJ a sales rep and the other with the assistant manager. Both were inadequately trained to do their jobs. I will be returning my phone to this location simply to buy it from a sales rep whom deserves the sale.

Read a lot of bad reviews. Like any costumer service, I guess it depends on who helps you. Hector has time and time again provided 5star service. I would recommend him to anyone who has reservations about coming in. Just ask for him.

Worst customer service ever! The guy that was helping him clearly did not want to be there. He smelled of smoke and acted like he couldn’t wait for me to leave the store so he could go back to his smoke break. There was no one else in the store, so not like he was busy. While I was pulling away-​after he didn’t help me, I saw him standing outside smoking! What a joke. My contract up in a few months… can’t wait to switch service!

The Sprint rep «Carter P.» who helped me today went above & beyond to help me. It should have been a simple reactivation but the phone sent to me from Asurion (sprint insurance) was not working correctly. Carter spent over an hour & a half working on it and got some help from a great tech guy «JC» i believe his name untill it and my contacts were fully functional.
Carter P is an asset to this store and I’m glad he was able to help me out today.
Thanks again Carter. Keep up the great work.

Terrible management and training.
Customer service is totally lacking.
I tried to bring my business back after 18 years. This store does not want to do business customers.
Don’t believe the ads that they want your business.
The management actually will dare you to complain. Main culprit Josh. He’s been there 14 years and counting.
The sales rep open and put a screen protector on an iPhone 16gb when the order was for a 64gb.
The store manager insisted on charging for a restock fee on the wrong phone and on the iPad return even though that was never opened.
Corporate has promised a credit on the restocking fee.
I am still waiting for a call from corporate since Josh made his dare to complain to corporate about his rudeness and lack of customer service.
Josh might have been upset because the request (3X) was for the manager. The manager never appeared from the back. This was on a Saturday. Lucky for the store they were not busy. I guess the management liked it that way.

The only complaint I have with this store is the wait, due to the other idiot people who come into this store for stuff they can do on their own or just there to complain. I came into to upgrade my phone, took adv of the new leasing program with the s6. Rep was knowledgeable and prompt. Beside me was an idiot who could not comprehend how a smartphone works to save his life, and on top of that he was demeaning the rep! I know this is west plano and entitlement is a staple of this area but come on! No wonder why some of you get such bad customer service here! Other people were trying to cut line and kept setting off alarms, children running wild, screaming and crying throwing food all over the store. Obscene language from patrons mad at sprint. A tip of my hat to these guys working here, whoa I couldn’t put up with these morons on a daily basis. Fat, incompetent, stupid, in denial, and impatient. This is why I try to avoid the sprint store like the guy said below. But when there is no one else there it is truly an enjoyable experience. Sorry guys who work here I just want you to know I feel your pain!

Like most people I avoid going to the Sprint Store. When my phone stopped working I just dealt with it just so I did not have to go. However the problem was getting unbearable so I decided to bite the bullet and go so I went to this store and everything was smooth. I came on Saturday mid morning the greeter put me on the list and within five minutes I was being helped. The staff member I spoke with listened and understood the concerns I was having with my phone. They did not waste time trying to tell me that I was making up the problems I was having and I was out of the store in twenty minutes. Yesterday I went to pick up my phone and again I was afraid I would be facing long lines and when I walked in someone greeted me and I was out of the store within twenty minutes with a different phone. Thanks again Sprint!

Had an issue where customer care told me my bill was higher than what the guy quoted me called the manager and they explained since I am loyal customer I get a loyalty credit of 15 for my lease and my tablet is half off the plan. The manager was great and scheduled a follow up. When I recalled customer care they said that the original guy I spoke with told me the offers all wrong and the store was correct. Make sure you speak with the manager if anything seems wrong they definitely made me feel better after the guy with care told me everything wrong.

I came into the store today as my phone was giving me problems. I spoke with a very nice gentleman by the name of Brandon who was able to quickly identify my problem and even helped me save money on my monthly bill. He has been a huge help for me and has always gone above and beypund to help me. I would reccomend Brandon to anybody looking to switch providers or get a new phone. The store looked like it had been updated which made it a nicer experience. Only store I will go to now. Thanks Brandon

This store continues to disappoint me.
The sales people are very disrespectful. While discussing my issue with one associate another employee decided it would be a good time to get auto insurance advise from his coworker. HELLO… am I invisible?
Needless to say … the young man I was dealing with had no interest in my issue. But I did learn that he and his wife are terrible drivers and as a result they pay $ 300 a MONTH for insurance!
He deduced the problem as a network issue but stated that there are NO issues with service in my neighborhood. ???
On to another store… wonder what they will have to offer!!!
Ignore the 1 star. It should be zero stars

I haaaate going to this store. 90% of the time the sales associates are sooo aggressive and pushy. It’s all about the upsell and not about the service, thumbs down.

They steal your money and lie. I do not recommend this place what so ever. Do not go with these ppl guys trust me you will regret it.

Only because 0 stars is not an option do I even give this location 1 star! The scam of a store sold me a «screen protector» that was guaranteed to protect my screen…3 months later my 3 year old dropped it from a chair at lunch and my phone shattered! When I went in they said there was nothing they could do. Beware theses guys who beat on a phone with a hammer to demonstrate the effectiveness of a screen protector and then say it is guaranteed… but it’s NOT! False advertisement and a scam! I will NEVER go back to this store and I will be looking at service from another provider after 15+ years with sprint!

We finally dropped sprint after 14 years of loyalty. Their service has been terrible and the stores refused to do anything about defective phones.
They sold us a few new handsets saying that we needed to be on their new LTE network. But their new network is terrible as well. I ended up paying termination fees to get out of their service.
The store only cares about profits. A shame I hope sprint is around later. But I doubt people with data intensive purposes can use their service. (I went with tmobile instead)

I wish I didn’t even have to give this location a star. I have continually had the absolute WORST service here. Also, the problem I have been experiencing on my phone has been widely noted throughout many sprint forums, but the repair rep still chose to treat me like I was a complete moron. I even left in tears of frustration from being completely belittled and laughed at, even after proving there is a legitimate problem with my phone. This location has a continual customer service problem, and I plan to make my opinion known bothered throughout Plano but also on every online review sit possible. DO NOT GO TO THIS LOCATION.

Not very impressed with this location. You have to sign in when you walk in to even get help. I was just standing around waiting for someone to help me when I realized all these people coming in were signing in. So, that put me 4 people behind and 45 minutes later to get help. I recommend making an appointment online, so you can walk right in. They have a tech department to where they can fix phones or help with anything. There were employees just standing around.

Have been with Sprint for 15 yrs. In May 2012, they bragged about their LTE network and new Samsung Galaxy S3 LTE device. It is now almost November, and there is virtually not a stable LTE network in the area. The Galaxy S3 is a disappointment, as it does not hold a «charge». I am on my third battery. A jelly bean update was promised which has a «patch» for the LTE; however, it may not reach current owners of the Samsung device for several months. I was told that new devices are being rolled out with jellybean and not ice cream sandwich.
As far as I am concerned, they can keep their sweet treats, and just uniformly keep their promises to customers.
Tech support in the stores and telephone tech support are inconsistent. If there are others out there experiencing these problems, please speak up.
Whatever happened to «Truth in Advertising» and good customer service???