The Auto Shop

Jerry and the auto shop are amazing,
Fair priced and honest.
We had someone smash our window to steal equipment out of our truck.
The auto shop inspected truck, replaces window and got us on our way in no time.
Thank you for the great customers service and prompt work.
Highly recommend this place.

I used this place for several years for smaller jobs and thought the service was ok. Had to use them recently for a more major job and found them really unacceptable. In the past they would try to be proactive and tell me about things they recommended be done. That is ok-​although it would be nothing to get a receipt for the work that was done with jobs totaling 1 – 2 thousand dollars recommended. This last time they did the same thing-​except they seemed to imply that all the work had to be done. Their recommendation was for almost 2 thousand dollars worth of work. I had to think it thru and analyze before I realized that only one of the jobs had to be done-​the others were elective. Even the job that they did was very expensive. They charged much more than the dealership quoted. I had the work done but will NEVER use them again. When my neighbor was taking me to the shop to pick up my car she told me that some years before she had used them and they did unauthorized work and she had to go into debt to pick up her car. She said she has never used them since. If you ever use them be prepared to spend big money for the job.

I have used the Toyota dealer for years, but now that my vehicle is over 10 years old and over 235,000 miles I was starting to get repair advice I didn’t trust. So, I thought I would get a second opinion. The leak that Toyota said would need a complete power steering replacement turned out to be a rocker cover, and many other items that I was told that needed repair were significantly less expensive at the Auto Shop. I haven’t had all of the work done yet (they will fix the leak when I have the timing belt replaced); however, I had the entire front end fixed for about 2/3’s the cost of the Toyota Dealer and they were not doing as complete a job. It’s like driving a new car since the repair. Handles great, no clunking, and no weird pulling when braking — Toyota didn’t even list this as a critical repair!!! To sum it all up. I’m very pleased with the whole repair experience. I highly recommend The Auto Shop in Plano for all your repair work.

I brought my ’07 Mustang here to address a problem that wasn’t repaired correctly elsewhere. I didn’t have an appointment but dropped the car off before 9am and had it back by 5pm. I’ve received quotes from other places to have that particular repair done and I ended up having more comprehensive service at The Auto Shop for a comparable rate. Be sure to present your AAA card for discounts. It saved me about $ 60 on this trip. I feel confident that I’m not being jerked around and will continue to bring my car back here. They would have received a 5 star review from me but I found a wrench resting in the groove under my hood (good thing I looked) and the passenger seatbelt on their shuttle car was broken.

My wife recently took her BMW 528i there because it was dropping RPMs and lurching while at a stop sign. It had been misdiagnosed by another shop a few months before and the work they did made no difference.
The place is clean and professional and the people there seem to know what they are doing.
I was one helluva «wrench» when I was younger and usually know when someone is telling me fairy tales. This was our first time in the Auto Shop and I feel like we were fairly treated, kept in the loop and had no surprises.
I would recommend them to anyone.

I have to post because I took my car in for an oil change about the same time as someone else that gave a bad review and I don’t know how we could have possibly had such different experiences. My car was done quickly, the price was fair, and the extra touches were great — the employees were polite and friendly, the monkey hanging from the rear view mirror was a fun surprise, and my car was washed. For me, though, the best thing was the reminder sticker put on the windshield. It’s a little thing, but I haven’t had a sticker in three years that I could read or that stayed put. This one is typed and still clinging!

My alternator needed replacing immediately, so I brought it into The Auto Shop first thing in the morning, and by early afternoon they had replaced it. The employees are friendly and the service is fast. They even gave me a courtesy ride to take me to work while they made the repairs and picked me up from work to take me back to the shop when they were done. I highly recommend The Auto Shop!

My car broke down while I was at work so I had it towed to this shop. I explained to them that I had been having trouble with it and had it placed on a diagnostic machine 2 times and it was not giving any codes. They had my vehicle for 6 days and could not figure out what was wrong. I finally decided to go pick it up and take it somewhere else. Charged me for towing (which I was prepared to pay) and then and additional $ 100 for diagnostic testing. This would have probably been alright except that I had already told them it would not show anything on the diagnostic test (which it didn’t for them either). Why should I pay for something that I had already done. Needless to say, I will not use them again nor will I reccommend them to anyone in that area.

i’ve been to the auto shop a couple times now because it’s close to my office and AAA approved. I should’ve learned after my first visit. I had called first to set up appts for oil changes, and was told it would be 30 – 45 mintues. okay, fine. Each time I got there they told me 45-​an hour instead, so I thought I’d deal. Both times it went WAY over and I sat in the waiting room (which everyone has said is clean and decent) but they never came to tell me they were out of oil, out of filters, etc. Whatever the reason was that I was there for almost 2 hours, they would never come and update me as i sat 15 ft away from them at the desk. Most recently I was told there was a part that needed replacing and they gave me a cost estimate. I won’t be using them for this part because I can’t trust their time estimates, why would i trust their cost estimate?
I won’t be returning for future oil changes or inspections because I’ve made appointments every time and everytime i have to wait and they go way too far over what they’ve told me.

What can I say but thank you!. Love this place! It’s exceptionally clean for an auto place. I love it for «ladies day» for oil changes. The owner is a real hoot. Been going for years and will continue to go.

The wait was so long for an inspection. The place is clean and nice inside. They seemed understaffed and I believe that’s why it takes so long? I waited 1 hr for the inspection! My tires were not passable and found that out after the wait… Then I come back the next day after everything else has passed the day before and I wait all over again! Irritated! Wasting my time!!! $ 39 for inspection. Last time using them.

I’ve taken my cars to this shop to have various things repaired, especially since my local Saturn dealership is no longer in business. I like the counter staff and the fact that they make me feel like a valued customer.
The prices are a little on the steep side, but I expect that with cars that aren’t even manufactured anymore. On one of my cars, I had the brakes repaired, the ignition timer, fuel tank and radiator/​cooling system repaired. I didn’t take it back in to have the air conditioning system worked on – in talking about it to the gentlemen there, we determined that it could run several thousand dollars. (I took it to a place on 14^th and Shiloh who evaluated it and said that they could repair it for 1100.00. CASH only. It didn’t get fixed.) Since I wasn’t planning on keeping the car, I didn’t have it repaired.
I like the Auto Shop, despite the prices. I feel like they are interested in helping the customer and they will definitely answer your questions.

Brought my car here on someone else’s recommendation. I should’ve listened to my gut and gone somewhere else. Sadly it took me 4 different visits to learn my lesson.
Having an older car, there is only 1 mechanic in the shop that works on old steel. They did a good job installing the air conditioner, but after going through 2 batteries and constantly dragging the car up there to have them keep searching for the power drain they supposedly found, I have given up. I’m tired of being stranded and pushing the car back home.
Yes, the shop is very nice and everyone appears to know what they’re doing, but after dropping as much money there as I have… the problems should have ceased by now.

This place got great reviews and was closer to my office than my usual mechanic. I took my old Toyota there when the A/​C went out last summer, hoping it would only be the freon. The shop itself is nice — they gave me a ride back to my office and they have a nice waiting room.
Problem is, they quoted me over a thousand to replace my compressor and charged me a couple of hundred just to have checked out. I couldn’t afford the compressor so I drove in it all summer, which was miserable. I just took it to my usual mechanic since the weather was getting hot again, hoping he could get me a better deal on the compressor (he usually does). All he did was put in freon and charge me less than $ 200 for state inspection, oil change, labor, and the freon. He says my compressor is fine.
My experience with auto shops is that the fancy ones WAY over charge, and thus are not worth my time.

This place has always done a good job with my families rides. I wrecked my last car, and they let me leave at there shop unti I got rid of it, which is still taking a while. Friendly and knowledgable employees.