Tip Top Nails

Horrible service and horrible job. Could still see my old gel color after the new one was put on, left the polish all over my skin because she couldn’t stay on my nail, had to ask her to refile them because they were all uneven. Management said there was nothing wrong with them when I asked for them to be fixed… HORRIBLE!!! Will never go back there.

I’m only giving this 2 stars because I do like the owner when she is there. I have been here three times. The first time, I had a great experience and a good tech that did exactly what I was asking for, as well as the manager was present so I believe all techs were diligent-​overall felt like I had found a new place to go long term. The second time I came there was no manager to speak with. I got a NexGen manicure and the woman clearly did not know how to properly do this. The tech was also arguing with a coworker loudly in Vietnamese almost the entire time a foot away from my face. I have been getting my nails done at least twice a month for the last decade, so I am well aware when someone does not know what they are doing. They were too thick, and did not go all the way to the cuticle like I prefer. When I was done it looked as if I had gotten the manicure 2 weeks ago and theyd already grown out. I told her this and she just said that is the way you do it and she doesn’t «know any other way». NexGen are meant to look more natural than a classic full set of acrylics, but these looked even worse. I was not happy, but because of the first good experience, I gave it one last chance. The 3^rd and final time I came I got a pedicure. I asked the woman to do a design –she messed up twice and had to start over because the design and topcoat polish was old, too thick, and would not dry. I told her this but she did not switch it out. The design looked like a kindergartener did it. It was so bad I regret not taking a photo, it was almost comical– I was frustrated and realized that this was going to be her best effort so I still paid $ 60 with tip and walked out. When I got out I looked down and the design and polish had started to just kind of smear together because of the quality of polish used. I went back in to have it fixed– the «assistant manager in charge» had me sit down. She literally used a tool to push the gemstones back into a line that further smeared it. She painted over the smears with the original color making it worse and then smiled and said :“Ok looks better, good to go!” This is the first bad review I have ever left a business before and was seriously pissed off with how much I paid for such a bad service, I even had to go diagonal across the street to another salon to have them completely redo the color (another $ 30) and when I left there it was probably the best pedicure I’d ever had — I am not hard to please and will gladly pay more for quality any day of the week but this was just unbelievable and unacceptable.

Excellent place for mani-​pedi. I got the spa pedi. Ask for Savannah. Staff is super friendly, attentive, and extremely thorough. Very clean. Reasonably priced. Bring your friends. I highly recommend.

I love it here! I have never seen such consistent attention to detail time and time again from different staff members. I know coming in I’m going to leave happy. The place is clean and offers a variety of services, the staff are friendly and helpful, and the prices are better than or equal to nearby area salons. Parking is never an issue, as the location is nestled right along inside a shopping strip center. I’ve never had any problems finding a close spot! I usually do the spa pedicure and the gel manicure. They never disappoint! I was concerned when I moved to the suburbs I wouldn’t find a place I enjoyed as much as my last salon. I don’t have to worry about searching any longer; I have found my new mani/​pedi spot! I will be back again and again, and will bring friends!

Very, very pushy sales to upgrade service. Kept pushing even after I said no thanks several times. Service was very rushed. Techs was gossiping over me about other employees. Salon obviously lacks leadership. Was very uncomfortable and the place wreaks of chemicals. No ventilation. Would not return. And the tacky signs thst say tips appreciated. Do they not get that people tip based on something called customer service. The tactic they use is just plain gross. Will nor be in business long.

The very first time i went there i LOVED it. i got the perfect girl for the type of nails i was wanting and she did such an awesome job. i was SO impressed. now, the second time i went was totally different. i was rushed in and out. the lady who i got did such a horrible job on my nails i was so disappointed and i just wanted the simple acrylic nails with polish. she didnt even do what i wanted. i said 1 pink nail on both hands and all the rest black nails and she did sparkly black nails and 2 pink on one hand which was a total of 4 pink nails. the nails were just awful. what a waste of $ 50. came off 2 weeks later. i won’t be returning

I wasn’t impressed and I won’t go back. The prices are too high ($ 80 for gel mani and pedi is more than I’ve ever paid). They did an okay job. There were lots of colors to choose from and the polish lasted well. I liked the atmosphere. However, they tried to pick off the old gel polish on my toenails with cuticle clippers and it hurt! I thought it had to be soaked or filed off, not pulled. I had to tell her to stop bc it hurt so badly and then she took it off correctly. The polish around my cuticles wasn’t even and came off after several days. They were also speaking in another language the entire time, which I think is extremely rude when I obviously don’t speak it.

Great pedicure-​one of the best I’ve had! The salon is extremely clean and there are 20 pedicure chairs! Sophie was so sweet and very meticulous. The basic pedicure is what most salon call deluxe. I will definitely be back.

I’ve been going to this salon for over a year and found out today when I went in for a pedicure that it has new owners. Most of the staff is the same. Friendly group — most speak English well. I’ve always felt it they keep things clean. I got a great pedi from Bella and I will continue to make this my spa of choice.

I was in a rush to find a place that stayed open late because I had a busy day. I called around and finally got someone at Tip Top Nails. They said they closed at 7, but said I could come in at 7:45 since they were still in. That is huge for me! Joyce did a wonderful job and she didn’t rush even though it was late. I highly recommend Tip Top Nails. They’re open 7 days a week and stay open late. I’ll definitely be back.

TERRIBLE !! NOT worth your time or money! I went in for a simple gel manicure, and not even a week later my nails were cracking and lifting. I went in for a redo and they blamed ME, because I «work at a hospital and wash my hands too much». And instead of fixing the problem, they just put more gel on top and now my nails are thick and lumpy. They look awful! DONT GO THERE!

This place was horrible and deserves no stars. I went in with my mom and two daughters and it took 2 hours to get my nails done when no one was even in there other than maybe 2 others in an out. I got a full set and a pedicure. Though the pedicure was awesome my nails were horrible. All I wanted was some green on my tips for St. Patrick’s Day. First they couldn’t understand what I wanted and after an hour and a half of them trying to put green on my nails and failing miserably I told them to just take it off. For 20 minutes they argued before finally taking the green off and doing plain white. My nails look horrible. They’re all bumpy, lifting and there is white in my PINK! They’re supposed to be pink and whites not pink and white mixed together! I went back for a refund and they argued for 20 minutes before refunding me.

Good pedi, not great. Very distracted nail tech, was looking away at least half the time. Tried to upsell me on eyebrows, nails, nail design. Also charged $ 5 for callous removal. Which, I’ve seen that at other nail places, but it always annoys me. Shouldn’t that be part of the pedi? The massage chair was a bit aggressive. Loud chatter amongst the employees. I won’t go back.

I signed up to Unilocal just to warn everyone about Tip Top Nails. I went in for a quick bikini wax and was sent to see Cathy right away. After she applied the wax she pressed down the strips and pulled them off without holding/​stretching my skin. She only used one hand and kept apologizing for hurting me. I explained to her that she needs to stretch the skin as to minimize the pain and successfully remove the hair. She did not change her routine– needless to say I told her to stop ¼ way through because she did not know what she was doing. I refused to pay for the service and stormed out with wax sticking to my underwear. Maybe they do a good job on nails but DO NOT come here for a bikini wax!!! Just to clarify: I have been waxing for three years on a regular basis all across the USA and have never had such an incompetent service! I would give no stars if I could.

They did my daughter in law and I at the same time. 4 women… two on nails. two on feet… it was wonderful… the leg massages and the callous removal was superior to any other I have had… the pricing was reasonable.

Been going here off and on for a 2 years. I’ve tried other spots but found I always come back here. They’re reasonably priced (I.e. an hour long spa pedicure costs about $ 35) and when you get a good nail technician (I.e. one that speaks English well, is attentive, and doesn’t talk to other people while he/​she is working) the experience is great.
The place is also always clean and well kept.
Because the service can be hit or miss I didn’t give it 5 stars. But I’ve decided to keep track of the good ones from now on. Today I had Sophie for my spa pedi and she was excellent so I’m giving it 4 stars.

The service is pretty good, they take their time. The only thing is that I would have appreciate it more if the two ladies didn’t talk to each other non-​stop. Price is reasonable though.

I walked into this nail salon over a year ago and was very impressed with the manicure that I received from a nail tech that is no longer there. I was so impressed I started making regular appointments. Then I went in one day and she was gone. I stopped going for a while and then returned. When I returned I took my BFF who doesn’t live in the area but now drives from Las Colinas to Plano to get her nails done.
Pros:
When service is good I don’t feel rushed. I’ve had 2-​hour mani/​pedi
I’ve gone in and requested to only have person work on me so that I can enjoy the experience they’ve honored my request.
The polish is done perfectly (no lumps, good amount of coats of polish etc.)
When I don’t mess up my nails (which I typically do) they will last a long time.
I haven’t been going regularly lately because things have been hit and miss in terms of the customer service. I don’t like it when the nail techs are speaking to each other (not in English), screaming across the room etc. I wouldn’t complain if I weren’t paying $ 65+ each time (before tip) for a regular manicure and deluxe pedicure. For that price I want to feel relaxed and not like someone may be talking about me. The person working on my mani in my recent visit seemed like she was having a bad day (bad attitude and aura) and I was TOO so it made for an unenjoyably visit.
I’m giving it 3 stars because the quality of the nail service is better than most and when the customer service is good, it’s good.

I’ve been here twice in the last few weeks and had good experiences. The regular mani/​spa pedicure combo is worth the massage! They gave me a neck massage with the manicure. I think — like any service industry — they might go a little further based on their experience with you as the customer. The manicure lasted a full 8 days — incredible!
My sister took all her bridesmaids here this past Sunday to get pedicures and they all looked great. I don’t know how the experience was for the other girls, but mine was good.
My only complaint is that the guy who did my pedicure this time wasn’t as gentle as the woman last time. He pounded on my calves during the massage — which I’ve never had anyone do before. It felt good for a second, but then seemed a little much.
One good thing — they’re open on Sundays! I don’t know — I’d go back.

Well, I have to say my experience was OK. I went with a friend and they got the royal treatment. We both got pedicures and they were good enough… but what pissed me off about the whole thing is the nail tech that worked on my friend bitched about us coming in with a 20% off coupon.
REALLY? It was my treat and I gave them a good tip despite the tech complaining about the coupon. If you don’t expect people to use coupons THEN DON’T HAND THEM OUT!
Just for grins, I’m going back with another coupon…