True Results of Dallas Weight Loss Center

Had very good support all the way up to the lapband surgery. Then some things started to go downhill. It has been about 2 months since the LapBand procedure was done on me. I have to say it was a lot more traumatic than expected. I had a lot of swelling and pain the first 4 weeks, then it almost completely went away. The incisions were bigger than I expected, 5 in all. The swelling gave me a taste of what portions I will have with the correct restriction for about a week, but now I’m back to almost normal appetite. The port also causes a bulge on my side that is plainly visible, so I’m wondering if that is permanent. Also, they suddenly closed the Hurst location which was super convenient for me from work, now I have to travel 1 hr + during my workweek to get a fill. Apparently, the other 2 locations were not given advance notice of the closure, so they were not ready to deal with the sudden influx of patients either. It took several calls to the Fort Worth location to get an appointment. Forget about leaving a voicemail. Nobody calls back. Keep trying until a real person answers. I went for my first fill on Dec 30 and was disappointed to find they would only add 2 ml at a time, even if I had only ½ ml in the band from surgery. 2.5 ml had little effect on my hunger and satiety. Finally, after 5 calls and as many voicemails, someone answered at the Fort Worth location and I got an appt. There, another 2 ml got added which did not put me close to where I need to be restriction-​wise. I have to get to about 10ml for the large band. I was also informed they will only do 1 ml at a time after this. I’m less than half way there! Why so conservative? I was able to eat solid foods the same day! That means at least 5 more 1hr+ trips to get 1ml fills? Meanwhile weight loss is zero. Sounds like they are trying to milk the fill visits @ $ 175 a pop, you do the math… hmmmm. That just cost them another star.
Where they do a good job is dealing with big-​brother insurance companies, getting procedure authorizations and billing directly. They collect the lapband portion (self pay) the day of final surgery. Interestingly, they also have you sign a HIPPA paper saying you do not authorize release of LapBand Info to your insurance Co. Which is a bit of their own medicine, Ha! My insurance is requesting more info on the last 4 bills, so that drama is not over yet. So far, they take what insurance pays them without billing me the difference as an Out-​of-​network provider for surgeries. I imagine it is not so for fill appointments. Yet that is never promised in writing. You fill out a lot of forms with True Results, just don’t give them more information than what they need, if you know what I mean…

I love my «True Results;» however I am very disappointed that the Hurst location has closed. Now I have to go to Plano, which is quite a distance for me. Any chance that after care will be added to the Irving location?

What an awesome team! Jordan Mitchell, Amanda Brown and Carrie Garvey all went above and beyond to get me through «the process» and get my surgery scheduled before my deductible reset at the end of the year. They walked me through every step of the way and kept me updated on progress. Looking forward to the next steps and improved life!

I’ve just started seeing them to hopefully get the procedure done. I know our relationship is just starting but so far I am really happy. I’ve gotten great service, amazing followup and much needed reminders.
Finally feel like someone is there with me… Finally feel supported!
Thanks TrueResults!!!

Had a consultation and was told it would be effective on a vegetarian diet. After the procedure nothing happened as told. No weight loss.

I had a procedure done here this past week, and I was very happy with the level of service I received. All of the different staff members were very nice and friendly and answered all my questions for me. They gave me a quote within 24 hours, and then I met with a patient advocate who had been through the process herself, to decide what I wanted to do. Because there are so many people coming in for consultations, they have to do a screening interview and lab work before you meet with the doctor, and then if you decide you want to go forward you sit down with the surgeon. Dr. Marsden was great! He spent about two hours with a group of 7 of us answering questions we had, then met with each of us separately after that for any other questions. After my surgery, the nurse practitioner called me the next day to check on me, and scheduled a 2 week follow up visit with me. The office can’t control what your insurance will pay for. I sell health insurance myself, and every plan is completely different. I was given all my options, then made my decision to go forward. I thought the process was very organized. I had gotten 3 other opinions from other doctors in the area before choosing True Results, and not only were they much less expensive, they were quick to call me back and schedule my lab work and procedure. I’m very surprised by the bad reviews on here, because I had the exact opposite experience and would definitely recommend them.

I’ve been banded for 3 ½ years now and am enjoying every minute of my new life! I had my lap band done through True Results in 2010. One of the reasons I chose True Results is that I didn’t have to go all over the DFW area to take care of the different tests that I needed to do get final approval from my insurance, it was all done in house. I have nothing but positive results with TR both with my before care and after care. I am happy to tell anyone about my experience with TR that has any questions. I would highly recommend this company to anyone looking at weight loss surgery.

They deliberately hid insurance information from me and I found out they falsified information for my insurance approval. If it hadnt have been for a followup call from the insurance company, I wouldve never known. When I called to speak with the person my insurance company said they spoke to at True Results about it, the middleman chic refused to let me speak with her, she was not only unprofessional and rude, she wouldnt fix the problem and caught an attitude when I asked direct questions. I also never met the surgeon which was strange. How do I know if I like him? Not to mention, they are in a raggedy, unclassy area. I took my money elsewhere.

Their «Team of Expert Insurance Negotiators» is a joke. The girl I dealt with did the bare minimum of collecting the required documentation for my insurance company and when it looked like she would actually have to do her job, gave me a terrible excuse and tried to pawn me off on their finance people for a loan. This place is a total scam.