Contour Day Spa

!Great ambiance! Awesome customer service! Strongly recommend! The owner does a great jod of expanding and creating an awesome guest experience. I notice a lot of high end customers come in and give them a hard time when hearing that they must pay gratuity before services, but rules are rules and you cant please everyone! I hope one day they expand and create a great culture in other areas of sofla.

Consumer BEWARE! Awful customer service. Brittany (manager of spa) had a condescending attitude at check in because I had a groupon. She proceeded to argue with me and embarrass me in front of other guests as if I was a problem for wanting to receive something I have in writing. My voucher states 20% of paid amount and she is trying to force me to pay double before even experiencing a service when her service has already been so horrible. I really dislike complaining but the owner was even so rude as soon as she walked out into the lobby she started attacking me and told me I bought a groupon and already got a discount.

Ok. I had a gift card for a massage, pedicure and manicure. I paid a little extra to upgrade the massage. So the total cost was almost $ 200. For almost $ 200, this was ridiculous. The massage was OK. The manicure and pedicure were average but the polish did not last long. By day two and three I already had issues with the polish on my toes and fingers. I definitely will never return.

I was really skeptical when I was reading the reviews on here, and actually almost left before getting my hair done, but I sat down with Sonie and she was amazing! I normally don’t make time to write out reviews, but she did an amazing job, and was such a sweet lady! I loved my hair cut :).

Only proof of the customer service. The response is nasty instead of inquiring and trying to repair experience. No one needs to give «proof» of a bad experience. In America we are allowed to express opinions and experiences. Good for you giving back to the community. Awesome. But that doesn’t make up for bad experiences people have. Read other reviews. Many bad experiences.

Been here many times. nice place. Many services offered under one roof. Relaxing décor, spacious and elegant. The staff, for the most part, is good. I understand they are working on appointments, but make the process more personable. I spend over $ 300 every time I visit (not much but its not free) Dont make me feel like «next number «. Over all, its a great place to spend a relaxing day.

If you want the massage of your life, do yourself a favor and ask for ROBIN!!! There is not enough stars for this wonderful woman. Months ago I was suffering from severe headaches and migraines that medicine didn’t help. I had these headaches every day for a month straight with no relief and I was DESPERATE for a solution. I heard of cupping massages that ease alot of different issues including headaches, backaches, and detoxifying. Cupping is a very different type of massage with these suction cups and you can end up bruised occasionally (it’s normal to have that happen). Miss Robin did a cupping massage on me and took amazing care of me. luckily I didn’t even bruise. She first gave me a quick manual massage to loosen me up. She then started the cupping, she tried a variety of cups and levels of suction to find what I’m comfortable with which I really appreciated. She knew the exact pressure points to go over to help eliminate the headaches and also the immense amount of tension in my neck and upper back. My headache was gone 10mins into the massage. She even gave me a quick run down of what pressure points to press when I have different types of headaches at home. Also for a few months I’ve had some weird tendon pain in my left knee and ankle. Now I have no scars in these areas and I don’t wear a brace and never even mentioned the occasional pain but Robin somehow could feel there was something up with it while massaging and asked about it and told me to be careful on it. I kind of shrugged it off n didn’t think twice. But a month later I tore my ankle and my knee in the exact places she questioned me about. This woman is no BS she knows her sh*t!!! I walked out so satisfied i never forgot her name. Today (7 months later) I went back and asked for Robin to do my prenatal massage and once again she was not one to disappoint! She asked all the right questions before hand and took the best possible care of me. Before we began she pulled out every cushion, some specifically for pregnant women, and had me try them to make sure I was 100% comfortable. We found the perfect combo and boy oh boy I was comfy. I usually enjoy deep deep pressure but now that I’m pregnant certain spots that i didnt even realize are unusually sensitive. Without even telling Robin she knew exactly where to be a little more gentle. I honestly feel like she has a gift of being able to read your muscles and body and knows what you need. She is a true professional who knows every aspect of he craft and truly cares about those on her table. Shes not just good at a swedish massage or shiatsu. Robin does it ALL! I am so happy i found her and i will recomend her to anyone who will listen!!! I have never in my life walked out feeling so genuinely satisfied from a massage. and I’d have to say I’m hard to please.

My wife and I knew we were going to need some pampering today after going through a tough week so we booked a 3 hour Spa treatment here for this Saturday afternoon. I never had been to Contour Day Spa before and after calling around mostly to some of the hotel resorts, the price was right for what we wanted. I looked on line and saw what they had to offer. Perfect package for us was the «Waters Journey for Two». It consisted of a 30 minute Jacuzzi, 50 minute Swedish Massage and lastly a European Facial. Only $ 199.00 per person, and this was considered a Couples Package. Not bad for all 3 spa services. When we checked in on Unilocal,we received a $ 149.00 package coupon for a massage and facial, which was pretty comparable to the package we had minus the Jacuzzi.
As we walked in, it seemed to have a nice décor with the spiral staircases going up to the Spa being the first thing you see. To the right was a large hair salon and surprisingly they actually had a Starbucks. Both were located as you walk in to check in at the desk for the reservation. When we walked up to the front desk, there was a line of about 3 other people and I noticed several people walking around, and it seemed very busy and «bustling», not the kind of feeling of immediate relaxation as you came in. It just felt like I was walking into a busy hair salon. We paid for our Spa package and they added a 20% tip upfront. I was ok with that.
Someone escorted us upstairs to a waiting room. It was nice in there. Had a station with coffee, iced lemonade and ice water to hydrate yourself. Did not wait long until someone came in to call our names to go to our locker rooms. We both were escorted to the locker room. The man that escorted me up was a little hurried, not much conversation outside of the instructions on how to use the locker combination and showed me where the robes and towels were which were supposed to be stacked on a wooden shelf, but all that was left was a ragged thin robe, not what they usually give you, with no towels. He said he was «going to send the girl in to bring more robes and towels». I found that kind of odd; was the girl going to just walk into the locker room? I got undressed, put on the ragged robe and the rubber sandals they give you and looked into the hall to find someone to get me a regular robe that I can tie and a towel. I was in my bathing suit that I changed into in the locker room, so it really did not matter if my robe ties or not. I ran into a girl and told her I needed a new robe and we had no towels. Her comment: «we are really busy today, so I am sorry, and will get more’. Really? Not a good start to this experience. Great, friendly pamper job!!!
The Jacuzzi room was dark and relaxing, had several Jacuzzi’s in there. The girls helped us as we got in to the Jacuzzi and told me that they were going to still get me a new robe and there were towels for when we got out. They asked us how we liked the temperature and it was perfect and we enjoyed the 30 minute Jacuzzi, even though the start to this whole experience was pretty bad. I started to relax. We went into a steam room for about 15 minutes and got our robes to go into the couple massage room. They called this the ‘Platinum Room’ which had 2 massage tables, a Jacuzzi, a sitting area and pedicure stations. They use this room for half day treatments. Was also dark and relaxed. I really enjoyed the massage as she did a great job, and so did my wife. We went back to the waiting room to get our facials. We had separate rooms. The girl who did my facial was really friendly and personable. This was the first real facial and was professionally done. I felt so good afterwards and would come back just to do that. $ 85.00 for just a facial.
I did finally feel relaxed when I went back to the locker room to get changed, especially after the nice facial with someone that was personable and friendly.
There is a weigh loss program there also called Mr. G’s Weight Loss program. They also offer a cosmetic brand called Lulu’s Cosmetics. There are several packages for massages, cleansing programs, pedicures, manicures and hair treatments.
I think the next time I want to do something like this I am going to look around to see what else is out there that we can go to without having to check into a resort. It could of been more professional, slower paced and more personable with a knack for better service. The place definitely has potential.

The salon gave me my worst cut, color, and blowdry. You can tell they cater to a much older clientele. The lady that did my nails cut my pretty badly and made me bleed. The ONLY reason I’m giving it two stars is because my massage was very good

Had my hair colored, cut and styled by Jimmie in the salon at Contour Day Spa yesterday and I couldn’t be happier. I absolutely recommend him for all your hair needs. I’ve trusted only Jimmie with my very thick hair for at least five years now. He is fantastic!
The salon is large and has been remodeled within the past two years. Actually, it seems to be an ongoing renovation with something different or moved around every time I’m there. It’s pretty nice. In addition to hair stations, there are manicure and pedicure stations within the salon. I don’t really like the layout of the changing rooms (sheer curtains?) or the sinks/​chairs of the hair wash stations (they make my neck hurt badly), but otherwise, I usually enjoy my visits.

My sister received a giftcard for Contour Day Spa a couple years ago. She never felt inclined to use it because she’s never had that great of an experience there before. We finally decided to go two weeks ago to get gel shellac manicures and pedicures.
I made an appointment on the phone. The woman who made the appointment was very nice and pleasant. I even had to change it a couple days later and she was very accommodating.
We arrived 15 minutes early and stood at the front. The gentleman up front was helping other guests. I think they were buying gift certificates. Nobody greeted us for a very long time. Then I saw some well dressed people come up front and thought they were managers, who would tell us that somebody would be with us shortly. Nobody said anything to us even after we stood there for about 15 minutes. The staff just held their own conversations. (Later, I found out they were hair stylists and not managers). I think that a simple, «We’ll be right with you» makes a big difference.
Finally we were helped, but there seemed to be some confusion on what we had scheduled. No matter, they still helped managed to get us our mani and pedis. They separated us for our manicures, which my sister thought was weird since we had made our appointments together, so that we could enjoy the experience together.
My technician, Marnie, was super kind and hospitable. She made sure I was comfortable and did a good job on my nails and toes. My sister says that she was also pleased with the job that she got.
We managed to sit together when we got our toes done, but the technican that did her toes was 20 minutes late and I finished way before her. Marine was apologetic even though it wasn’t her fault.
Overall, I feel like Contour Day Spa is a very nice establishment that has a lot of potential, but it is severely lacking in certain areas including front desk customer service and attention to detail. Our total for our two gel shellac manicures, regular pedicures and tip was about $ 170. I feel like for that price, they need to step up their game because you can go anywhere else for much cheaper and have a similar or better experience.

I came here a while ago, and was not pleased. I got a pedicure and manicure and it wasn’t too impressive for the money i spent. I was thinking about dying my hair there, but i am so glad I didn’t after the woman told me it would cost 200 $ for highlights.

RUN AWAY from this place. Hidden fees, substandard services. Their managers need training in how to treat customers right! DO NOT give them any payment information over the phone. From what I understand, they were kicked out from the Seminole Casino plaza due to bad service. NOT RELAXING AT ALL!!!

Rough n tough is all I have to say. If you don’t like it change it.
Overall mediocre spa… expensive, haughty with unwarranted hubris and this is not a recommendation.

I used to go to this spa all of the time. My last visit will be just that, my LAST! I had a spa pedicure and a massage. The staff made me feel so uncomfortable. Will not be returning. Would rather throw my money out the window.

Had a difficult time making an appointment as I had to repeat myself several times on the services I wanted and when I arrived it still was not correct, creating a stressful beginning to what’s supposed to be very relaxing. Nail polishes are extremely limited, I suggest bringing your own. Nail technician never introduced herself or said one word to me. Pedicure was nothing special. have been a loyal customer to another nail salon for 7 yrs and this only confirms my loyalty to them. Not good. Only came because I received a gift certificate. Think Contour’s better days are far behind them.

I’m not even waiting to review this one lest I forgot how rude the attendants were. I went into the lobby seeking a little advice about getting a gift card or certificate for someone. I was not sure what other services there were or what specials because I just browsed their website two minutes before I popped in.
However, when I walked into the lobby, without greeting me, the attendant barked at me, asking if I wanted to buy a gift card, too — there was another man ahead of me. I tried to explain my situation and halfway through she cut me off… giving me the wrong answer to the question I asked of course.
Anyway, she asked what service I had in mind and I told her the swedish massage because that’s all I could remember. She then informed me that it would cost me more than I had expected, plus gratuity because instead of asking what duration I preferred, she started billing me for the longest one.
She didn’t hesitate to snatch — and I mean snatch — the money out of my hands before passing me off to her coworker because her register was closed. After, I stood waiting to be addressed while the coworker plopped my gift card infront of me without saying a word or making eye contact with me.
Dumbfounded, I took the card and proceeded to exit because I just noticed the sign that said that all gift card purchases or final. Otherwise, I would have asked for a refund right there. When I was halfway out the door, that is when someone told me to have a nice holiday.
Now, I try to be fair when I write these reviews because I realize how they can hurt companies. I understand that people are only human and rhey have bad days too but that one chance was up when I visited with my aunt a few months ago because we were again treated rudely.
And I hate to play the race card but the white gentleman ahead of me was treated very well. Of that’s the problem, they do not have to worry about getting my business ever again.
I only hope that the reciepient of the gift card doesn’t have a lousy experience. Rest assured, I will post their take.

I had to search high & low for a spa to go to for my daughter’s 21^st birthday. So incredibly lucky to have found this amazing place on Google! We booked the Spa Pleasure C package which consisted of a 50 minute Swedish Massage, followed by a tailored European Facial & then finished with a rejuvenating Spa Manicure & Pedicure. We had to pay a nominal fee to have the massage in the same room but it was totally worth it.
We arrived at the spa and it was busy on the main floor which has a hair & nail salon. We were greeted promptly and the only issue we had was when we presented the Unilocal certificate ($ 115 for $ 150 worth of services) and the girl at reception took it without a word and walked away. Which was kind of odd. She didn’t say, «I’ll be right back, I need to check on something»… she just left. We were left at the main desk for a couple of minutes and figuring that it was some issue with the Unilocal certificate (which I had asked about when I booked the appointment) we decided to sit down to wait on the sofa in the lobby. Finally, the girl returned– still no explanation– and told me the total with the certificate and tip and then sent us on our way. Sort of an inauspicious beginning but the surroundings were welcoming and the curving stairways up to the spa area was inviting so off we went.
Arriving on the second floor spa area, we were very warmly greeted by everyone there. Not only the sweet girl at the check-​in desk but also everyone who was just passing by. Since it was my daughter’s 21^st birthday, I saw that the spa services offered champagne as an upgrade but when I called, they suggested bringing our own, which we did. The check-​in girl took care of the champagne and made sure it stayed chilled until we could enjoy it after our massage and facial.
We were led to the locker room which had everything that you could ever need to get ready for when the treatments were done! There were also lockers and adorable changing rooms.
After changing into our soft white robes, we were taken to the main waiting room that was full of super comfy large sofas and chairs. There was chilled water and lemonade available as well as a large selection of magazines.
The wait was short and my daughter & I were led into a couple’s suite that was gorgeous. (& I’m absolutely horrible at remembering names and I really wish that I could remember everyone’s because they definitely deserve the kudos and recognition for doing such a stellar job!) Our masseuses were superb. I think my daughter and I were both drooling because we ended up being so relaxed.
After our amazing massage, we went back to the waiting room for our next treatment. Again, I don’t remember their names (I feel terrible about that!) but they tailored our facial for each of us. My daughter came out with glowing skin and raving about how awesome her skin felt. I had never had a facial before and the facialist took care of all my pores, white heads, and calcium deposits. She warned me before she began the pore treatment that it wouldn’t be the «fun» part. She was super gentle and today, my skin looks better than it has in years. I definitely want her to take care of my skin from now on! Who knew what I had been missing out on!
My wonderful facialist recommended putting on our clothes before our next treatment: the spa manicure & pedicure. So we dressed feeling absolutely pampered and headed to the waiting room. The person doing our nails, Jesse (which I remembered only because it’s the same name as my daughter’s boyfriend) brought us each a glass of champagne to enjoy before being taken to the nail salon which had super luxurious massage chairs and the foot spas that changed colors (it’s the little things like that, that I enjoy the most!) They brought the bottle of champagne in with us and refilled our glasses regularly. I loved both ladies who helped us. It was relaxed and fun and we enjoyed talking to them. We felt completely spoiled and indulged as well as being made to feel like friends. That’s a hard thing to pull off but we really enjoyed our time getting our nails done with these marvelous fun, funny, & interesting women.
It was such a marvelous experience at Contour Day Spa. They made celebrating my daughter’s 21^st birthday incredibly special. I can’t rave enough about this place. Expect to be pampered and taken care of by friendly experienced people in a relaxing environment.

Went here with my best friend as a birthday treat. We each got the Spa Pleasure C package. It included a massage, facial, manicure, and pedicure.
First off, I love the ambiance of this place. Relaxing, calm, and professional. Staff was very accommodating and friendly.
The facial was nice, although the worker suggested a peel in an offensive way. Side-​eye.
The massage was the highlight! The masseuse was an angel. I almost fell asleep on the table! So relaxing and much needed.
The only issue I had was the manicure. My nail tech was arguing with a coworker about her missing items. She seemed in a rush to finish me, which resulted in a spotty job.
Overall, a great experience. I will def be back for another Swedish massage!

Contour Day Spa is about 5 minutes from my house and I’ve wanted to try their services. When I found a Groupon for a loofah scrub and seaweed wrap I was sold. I really enjoyed my services except for a few things:
1– at check-​in you are required to leave gratuity of 20%. I understand the premise, but I usually leave more once I am satisfied with my services. Considering I hadn’t received the service, I wasn’t going to jump the gun and thank my technician prior. Not that big a deal, but it started me off feeling a little… ehh.
2– my service was WONDERFUL, but there was a great deal of noise. I’ve been to many spas and enjoy the quiet, relaxation of a peaceful environment. Not the case here. There was a great deal of laughter and chatter (not sure if it were guests or employees) that really detracted from the great services that I had just received.
If you are looking for good service without the typical relaxation of a spa environment this is the place to go.