Ideal Image Plantation

Good place, professional service. I don’t understand why they don’t offer Wifi service with so much money that as a client we are giving them… It’s the main reason for the 3 stars, and it’s not about the money it is about the principle of customer service.

Horrible, Ripoff, Con artist place. They bring you in for a «consultation» and pretend to start looking at prices, meanwhile, they know the prices of each body area– they do it all day. Started off at almost 12k for back and shoulders, then ended up at $ 7500. Ridiculous. Staff are so snobby and the consultant thought she was too good. Rude attitude, I mean, they are trying to get business and we are the customer. Rude receptionist and another staff member was rolling her eyes at us in the waiting room. Consultant said other Ideal Image places which are franchises could charge less like $ 3000, but they are not a franchise. Made no sense, but it’s true that other locations can charge less. This one at Plantation is just a plain Scam. Beware.

Came 30 minutes late to my appointment in a Tornado watch, I explained to the receptionist that I know I was late but that I was coming from far and recently did back surgery and this was the first time I was able to move around. I asked her to see if she could confirm if there will be any no shows or cancellations, she refused! She was very uninterested in what I had to say and not even a smile came from her face. She was very unempathetic and could care less that I was standing in front of her. Do not go to this location if your looking for someone to greet you with a smile or decency. Very unsympathetic.

¹²⁄₈ — The first time I came to this location just a few months ago was to get a touch up on my underarms. I had them done in 2009 in the Orlando, Waterford Lakes location. I’ve been taking Biotin for the past two years and being that I used it for nail and hair health did not help. The treatment has a lifetime guarantee, although, you have to pay for touch ups. My touch up was only $ 40.
While getting the treatment I asked about other treatments. The lady who did my treatment checked out what I wanted to have done and said I was a candidate for the treatment. I went to the front counter and they gave me a quote. They had a special going on for all 3 packages. I picked the best package for me. They told me they had an opening that evening so I was able to come back. Unfortunately, the laser was too much to bear and I got prescribed the numbing cream and was able to make another appointment at a later date.
The staff, beginning with the front staff, is super friendly and professional. Most of the people that work here have gotten most treatments if not all and they really understand your doubts and fears and put them all at ease.
Last night I went for my 2^nd treatment and I couldn’t be happier. I’ve interacted with various employees and it has been the same great experience. I highly recommend coming here.

I recently called this office to get some preliminary info on laser hair removal. They told me that they couldn’t give any info over the phone, but that all of my questions would be answered in my consultation. I knew then things would go down from there. As a business owner myself I know that if you can’t get an estimate over the phone it only means that the price is high enough where most potential clients or customers would be turned off by it.
I got to my consult and Susan met me on time. She was pleasant and courteous. She took me into an exam room. She explained the laser procedures, what to expect and answered all of my questions. She then went on to say that laser hair removal was an investment and that they have financing available. I expressed that I wouldn’t need financing or so I thought!
She then takes me to her office. She gets an estimate and for the first time in a long time I was flabbergasted! They have a special right now of 50% off any laser hair removal so I thought it would be affordable. I was dead wrong. The «regular» price for laser hair removal for the full back (upper and lower) is $ 11,400. You read correctly…$ 11,400…you read correctly $$ 11,400. So with the 50% discount it’s $ 5,700. Yes almost $ 6k for laser hair removal!!! No wonder she said most people get financing. For this amount any woman can a full surgical breast implants!
She then told me that if I signed the contract today, she would reduce the price to $ 4,800. So we started from $ 11,400 to $ 4,800. This means that for them to drop the price so generously they are still making a huge profit because they are gauging the price.
I told her I needed to go outside to make a phone call, I did, but I never came back. It’s outrageous that sometimes they get away with these prices with clients. No wonder they are always on the radio promoting Ideal Image and their treatments, they can afford these expensive radio commercials with the prices they charge clients and customers.
Please safe your time and money most of all!

So I got my consultation back in March of this year. I emailed ideal image because my mother was bugging me for years that she wanted the laser hair removal treatment on her upper lip. Heard them on power 96 with a promotion went on their website and emailed for a consultation, this was at around 7pm within 20 min I got a call back from Ms.Elizabeth. My response was like woah that was fast as soon as she mentioned where she was calling from. So I booked my consultation with her for a couple days later. I went with my mom of course and my sister tagged along.
Now to prices! While in the waiting room I was intrigued by the cool sculpting. Mind you I’ve had two kids lost over 60 pounds and have stubborn fat but my area of interest of course was my tummy. Elizabeth was very honest said this is going to run you a couple hundred bucks for one treatment and you won’t see the results you want because that’s just skin, you have a pretty flat tummy. (I didn’t know wether this was. Good thing or bad thing considering tummy tucks are couple thousands) so then we went on with my mothers laser.
Ms.Elizabeth was so good she sold me she sold me on two upper lip treatments one for my mom one for my sister and face for myself! Now the price I wasn’t to happy about it neither was my husband. But I was so excited and in the moment I went for it and considering I got approved for their credit I closed the deal! With no interest and monthly payments.
Now for treatment, my mother, sister and myself are Latinas we have black thick stubborn hair. Today was our fourth treatment and we were able to go without shaving since our last treatment eight weeks ago which is a 50% improvement from last treatment. Still have five more sessions to go so we will see what the end results would bring.
The girls there are always great and helpful. Just each appointment is with a different girl I think if they kept the same girl for the appointment it would be more comfortable experience, than having a different girl each time.
***TIP: the laser hair removal is an easy process but it is painful. I’m able to tolerate the pain but my mother needs pain killers and numbing cream for the procedure. This feels like a hot rubber band being snapped to your skin numerous times.

I made an appointment to discuss cool sculpting. I met with the Intake Specialist (IS) to discuss my specific needs and expectations. Specifically, I have stubborn fat around my lower back (left and right flanks) that exercising has not diminished to my satisfaction. The IS called in a tech to assess my lower back and they both (the IS and the tech) agreed I was a perfect candidate for cool sculpting. The tech said I would need to have the left and the right flanks done. After the assessment, both the IS and the tech left the room so I could get dressed. Then the IS came back in the room so we could discuss price. The IS told me they were running a special (20 or 25 percent) discount on the price of the procedure. The special included the price of two rounds. I inquired if I could purchase only one round and the IS said no. But not to worry, if I didn’t need the other round at the 4-​month follow up point, they would reimburse me. So I said ok and moved forward with purchasing two rounds. One round now, then in 4 months the second round, if needed.
Fast forward to the day of the procedure — The procedure went well. I was pleased with how the tech handled the procedure and the overall procedure itself. Fast forward again two months after the procedure — my first follow up appointment. The tech took my «after» photos and we compared my «before» and «after» results. Again, I was pleased with the end results. So much so, I decided I did not need another round and asked to be reimbursed for the second round I paid for upfront. The IS was not in the office the day of my 2-​month follow up appointment so I discussed the matter with the receptionist. To my surprise, she told me I only paid for one round. I explained to her what the IS told me about paying for two rounds upfront and later being reimbursed if I chose not to go forward with a second round. She was unable to assist me and repeated, «you only paid for one round.»
The intent of this review is to bring to light how the pricing for the procedure was described to me. The IS clearly stated during the consultation I was buying two rounds. I was lead to believe I was purchasing (2) two separate and distinct rounds where I had the option of being reimbursed for the second round if I was satisfied with the first round. However, the receptionist claimed my treatment plan included the purchased of only one round.
The care given by the techs before, during and after my treatment was excellent. I would recommend the procedure. However, I take issue with the pricing of the procedure and how it was explained. Very disappointing…

I have came here to do my treatment for past year; the staff work here are nice and care.

RUDE! UNHELPFUL. Clueless. Wastes your time.
I had the displeasure of meeting Susan during my visit here as well as during the scheduling of the appointment.
My first encounter with the evil Susan occurred when I called to obtain some basic information about about laser hair removal. She indicated I would have to come in for a minimum one hour consultation before she could tell me any information. I asked about general price range for a small area such as an underarm (so I had a basic idea of whether this was even something I wanted to invest in). She refused. I asked again for a basic price range (are we talking $ 50 or $ 5000). She refused. I asked what types of people were candidates and who was not. She indicated I would have to come in for a one hour consultation. I asked what the consultation entailed– she refused to answer, providing a rehearsed line about «there’s a lot that goes into it and we can go through all of that during your one hour consultation». I tried to restate the question as to what happens during the consultation, providing specifics like, do you do a sample area, are you examining the skin, are you considering what type of laser, should I moisturize ahead of time, does it matter where in my cycle I am…”– her response, «There’s a lot that goes into it and we can go through all of that during your one hour consultation».
I decided then that «Susan» must not know the answers and was probably a new receptionist that had not been trained yet. Giving them the benefit of the doubt, I scheduled my appointment for a few days later.
The next day, I noticed an email from «Susan» indicating I should «come prepared» with «anyone assisting you in your decision please feel free to bring them with you so that you can take advantage of the additional savings and get started with the process” — I was EXTREMELY confused at this point– was I going in for a mortgage or for a cosmetic appointment? Again, I decided to give them the benefit of the doubt and went to the appointment. At this point, I decided that «Susan» was some new marketing person who really did not know anything about the industry, perhaps coming in from the banking world.
I arrived at my consultation with no clue what to expect. I had no way of preparing because Susan refused to answer any questions on how I should prepare. I waited to meet my technician. Guess who? SUSAN. (Is this place a one-​person office???).
Susan proceeded to go through a whole presentation. No examination (other than a cursory look). An extra long tour of the rooms (why? other than a quick look to ensure everything looks clean, no need for long-​winded tour). EVERY question I asked went unanswered with a «we’ll get to that». We never did.
Completely turned off at this point (and NO useful information) I indicated I had to leave. Susan suddenly seemed very interested in answering my questions, but it was too late– I had lost complete faith in her, her abilities as a tech and the center. By now, Susan had proven that she had no clue what she was talking about and tried to cover it up with a lot of doubletalk and a self-​righteous attitude.
Never again. Don’t bother with THIS location. I’ve since contacted an Ideal Image in another location and already had a VERY different experience. Will update you on how it goes, but so far– the other Ideal Image is much more professional and knowledgable.

Anya was great at Ideal Image, this is only my 2^nd treatment and I have already noticed
a difference. So glad I decided to come to Ideal Image. The whole staff is great too.

So happy I decided to do this. After the first session, I knew it was love. I am on my ⁴⁄₉ session and I am about 70% hair free and barely have to use a razor. Ideal has the best machines and a lifetime plan.

I purchased a full-​body package for my wife at $ 5500 back in 2007. Her plan was for 9 full body treatments, split up into 2 – 3 sessions each (20 – 30 total sessions). She was told that by the 3^rd or 4^th session, she would see significant results. She was also told that she was a perfect candidate since she has light skin and dark hair.
A few months later, 4 treatments passed. The hair would fall out within a week, then grow back to normal within a month. They kept going to more agressive lasers, which was more painful (despite having to put a numbing cream to dull the pain). We started getting management involved and went to corporate by the 8^th treatment. Opened a BBB complaint, but got no results.
So here we are a few years later. My wife still has to wax the same as before and we are just $ 5,500 poorer. Not only that, but she had to go to waste time going to 20 1-​hour sessions of painful laser treatments.
I would not recommend to anyone!

Initially I went to Ideal Image because of a coworker’s recommendation. I had done a lot of research on the machines they had versus other places and already knew a lot about them before I got there. What shocked me was their pricing. For the same problem area I had, this place charged me almost $ 4000 versus $ 200 at another med spa. Let me be specific, Ideal Image tried to make it seem like a great deal because they were the best of the best and the price included 9 treatments but essentially they were throwing in the last 4 treatments for free (so $ 4000 was the discount price). They told me you paid for quality and this is what it costs. They even have this ridiculous 36 month plan to pay off your bill if you cant afford it upfront. Ideal Image has the same GentleYag machine as the other laser med spas I went to, the only difference I could tell was that physician assistants were giving the treatment instead of techs. Now maybe I’m a little dense, and the exorbitant prices are commensurate with the type of medical personnel giving the treatments. I’ll say this, I ended up going for my laser treatments at another laser med spa, paid $ 200 for 6 treatments. Its been a piece of cake, a tech gave me my treatments which take like 60 seconds, and my hair is gone, and I certainly didnt have to sign on for a 36 month payment plan to be able to afford it.