Jos. A. Bank

I’ve recently bought several items and had two pairs of pants hemmed here. The service was the best I’ve ever seen. Roger has been one of the best service personnel I’ve worked with. I recently bought a shirt there. After getting it home I discovered it had smudges on two creases where it had been folded. When we returned to the store, we didn’t have a receipt, but they were able to pull it up and quickly replaced the shirt without a problem. It’s also nice to now know my proper size so I can buy clothes that fit me well.

Everything about the marketing and business practices of this chain is awful. No clue why anyone would fall for the ridiculous weekly claims of buy one get 3 free or all the other stupid advertisements. The one store in dc and this one are the only stores I’ve been into. You’ll only find disorganized racks, crowded stores, and pushy ignorant salesmen. I don’t have any idea who keeps these stores in business. Someone must be falling for the ridiculous advertising.

We had a really great experience at this location! Sam and Gaby are wonderful! We were looking for suits for our wedding. Originally, we wanted to rent but we decided to buy suits since they were running a pretty good sale at the time. They were able to work with our unique situation and were very accommodating. They even shipped the other suits to our groomsmen who were out of town for free. Overall, it was a really good, stress-​free experience.

This is the single worst business I’ve ever dealt with in my life. They are so disorganized, unprofessional and incompetant it literally baffles me that they remain in business.
First my fiancé went there on a Sunday with a suit in mind. It was on the day of a huge sale (as we were told online, anyway) yet the only person working in the store was not capable of taking his order or helping him in any way. He was told to come back and see someone else. After going back once and also not being able to be helped, and calling multiple times, he finally spoke with someone who was the first person out of 4 people; to inform him that the suit didn’t even come in his size. He was not given comparable suits to look at and instead we looked ourselves further, and after not being able to find a single suit in his size that fit what we were looking for — we took it upon OURSELVES, to look at rentals.
Every single time we called we asked if it was possible to get a suit rental for the groomsmen without a jacket, because it’s an outdoor wedding. We wanted a vest, pants, a shirt, and a tie. Out of all the people we spoke to at various times we were not once told that was possible, and were basically told to rent a full suit and not have the groomsmen wear the jacket. Then upon our THIRD visit to the store RIGHT ON THE SCREEN my fiancé and mother POINTED to an ad for a «jacketless rental combo» in the exact color we needed. AMAZING.
We went back YET AGAIN, with 2 groomsmen and they were measured. At one point they LOST the one groomsman’s information — and lied and stated they had been calling him daily to get a deposit. Over a week span he did not receive a single phone call. So that was an outright lie. After threatening to go to corporate because this was getting ridiculous we were finally told to deal with only «one person» and that this one person would apparently make everything run smoothly. Wrong.
We went in, my fiancé and I, and he was measured for his suit. After raising my concern that on the screen I was seeing the suits were in for the wrong colors, and the groomsmen suits even had jackets included in the system. (One groomsman’s name was also spelled wrong — something I brought up at 3 different times and has yet to be corrected) I was told that it was «not a big deal» and that in a few weeks we’d meet to put in the right information. I raised another concern because some groomsmen would be getting measured and ordering out of state, and was told this wouldn’t be a problem.
Wrong again. A groomsman in North Carolina went to be measured today and was told that everything had been done WRONG at our location. They couldn’t find our party in the system, and then found that the suits for the groomsmen were in the system as navy blue? They also had jackets, were over $ 200 each (twice what we had discussed) and included LAVENDER vests?! That location was not able to process the groomsman’s rental, and he will have to go BACK again once our location sorts it. Needless to say I am not only going to contact corporate but also asking to transfer our info to another location as I will not deal with this location or anyone who works there EVER again. To top everything off all of what we had been told about dates and the protocol for when/​where to pick up the clothing was incorrect as well. I am livid, my fiancé is livid, and this has made the entire process a nightmare.
DO NOT USE THESE PEOPLE. EVER.