Walgreens #9748

Did you know that Walgreens likes to build stores right across from their competition? While I don’t know all the details of why they do this, I suspect it’s because their customer service is LIGHT YEARS away from that of the CVS across the street.
My insurance company offers 90 day pharmacy supplies at CVS so I usually shop there but every time I go to Walgreens, I find the pharmacists more friendly (they tell me when there’s an upcoming shift change or a computer issue so I’m well aware of any delays) and the store staff welcoming and helpful.
I went into Walgreens 2 nights ago and the cosmetic area employee approached me to introduce herself and offer help. I was surprised because she was very young and had so much confidence to do that. I wound up buying a lip gloss on sale but the receipt didn’t show the discount price. So I called the store and returned last night. I found out that Nicole (I believe that’s her name) is a new Walgreens’ employee responsible for the cosmetic section. She was so poised a few nights ago that I was sorry I missed seeing her.
But Natalie was there — I usually see her at the front counter but they were busy last night and she opened the register in the cosmetic area. Natalie has 12 years tenure with Walgreens and proudly helped me get a lip gloss color on sale (ironically, the one I purchased should have rung up at the sale price so Natalie adjusted the price).
I asked if they had sample sized products (for a holiday gift I’m making) and they didn’t BUT she reached behind the counter and gave me a tube of lotion and a deck of playing cards! LOL Wow. Walgreens employees REALLY want us happy. They really step up. They announce they care.
From the pharmacist who, when I showed him the last bandage I had and asked if he knew who sold them, gave me the name of a local, privately owned store that should carry them to the wonderful store employees like Nicole and Natalie I am SO VERY GLAD I went across the street.
My recommendation to you is try a Walgreens next time and when you realize that you’re treated with care and respect you just may keep going there. I know I’m going to!