Mr. Rooter Plumbing Of The Hudson Valley

For the moment I called Alicia all things were good! She told she was gonna call a tech and call me right back. AND SHE DID! That never happens, I am an estate manager, I know. She gave me a window of time. Then Gary called a little later to say to the tech would be arriving within the hour. Robert quickly diagnosed the problem and explains everything he was gonna do and the cost. He then went about fixing the problem quickly and with a great attitude. For a man with a difficult job he was super nice. I really can’t say enough about how impressed I was with this company. Well done Mr Rooter

Right on time, with a pre check call to confirm. Super friendly and super knowledgable. I asked for Jean, based on a friend’s good experiences. All good.

I am very pleased with their service and the cost was very fair. They gave us a timeframe in which to expect the tech to arrive and he arrived right on time. The tech Shawn was very pleasant and professional. This is the second time I have used their services and I will use them again in the future. I would highly recommend them.

We had called Mr. Rooter after our well pipe had frozen, leaving us unable to feed water into the boiler & ultimately with no heat! They called back promptly and were able to service us. The technician, Jean, was polite & super helpful. He explained everything to us thoroughly and was able to replace the pipe as it was frozen solid! Would definitely use this company again!

I’ve been a «Lifetime Member» of Mr. Rooter for about ten years now and their service has always been amazing! Their technicians are friendly, professional, courteous, kind, and very neat (and if the work gets messy they do clean it all up!)! I’ve recommended them to many people over the years and will absolutely continue to do so! Everything from a leaky sink to replacing my sump pumps has been a top-​notch job. :)

Boom! Mr Rooter figures it out!

I will never use their service after what they did to my mom. They pretty much tried to rip her off, trying to get rich overnight. I was young then but if i knew what i knew now, i would have said something to them or called the company to complain or reported them for being so dishonest.
It started out. one day the toilets couldnt flush so my mom called mr rooter. They didnt really explain to my mom that the estimate (which should be free) was approx $ 300.00! Most companies do a free estimate. It was too late because my mom had signed paperwork that the estimate was that high.
So then mr rooter said the plan was to tear up the concrete ground to get to the plumbing and it was going to take weeks for the job to be done and thousands of dollars. After a lot of stressful days… my mom called a neighbor friend for help and he knows some stuff about plumbing. He literally worked on the plumbing for less than an hour and the toilets worked… No problems whatsoever. Mr rooter is a total rip off!
Whenever i hear their name. Mr rooter or see their van on the road, i just get negative thoughts and will never ever recommend that company to anyone!!! They are not an honest company and just want to get rich overnight by ripping people off!!!

DO NOT USE THIS COMPANY FOR ANY REASON ! I called them a while back for a leak in my garage and made an appointment for 5:00 pm the following day. The plumber showed up at my house at 11:30 pm and rang the bell (despite the fact that the lights were off and my family was asleep). His excuse was that «he couldn’t get away from the job before me». 6 & ½ hours late? I asked him to return the following day (which was a Saturday) believing that I would be first on the list. The following day, 2 plumbers showed up at my house at 2:30pm and one of them had a broken arm, wearing a cast, and proceeded to tell me that he «didn’t want this job in the first place». He looks through an opening that I had cut out in my garage ceiling, then goes up to the bathroom above it. He returns and informs me that my bathtub need re-​caulking and that Mr Rooter doesn’t do this type of work. He then hands me a bill for more than $ 200. I told him that their ad says «free estimates» and his reply was «that’s only if we do the work». Naturally, my wife and I put a stop-​payment on the check.
The following Monday, I received a call (at work) from their Customer Service rep inquiring about my non-​payment and experience. When I informed him that his broken-​armed plumber «didn’t want the job in the first place», his reply was «well, I’ll have to speak to him about that». What kind of a customer service response is that? Then we got into the issue of payment: (charging me more than $ 200 for 2 minutes of estimate time?)
Again, I was told that the estimate is only free if the work is done. I said «then why wasn’t I informed of that in my driveway BEFORE this excuse for a plumber walked into my house»? His reply was «that’s not our usual policy». When he pressed me again for payment, I told him I would be contacting the Better Business Bureau to file a complaint and he would be dealing with them. His response was «go ahead. that’s your right.»
As a footnote to this experience: I contacted a coworker of mine whose husband is a genuine, professional contractor. He came by and diagnosed the situation. The bathtub was fine but we had a small leak in a drainpipe right above my garage ceiling. He replaced it in less than an hour and charged me $ 100.
Needless to say, I would NEVER recommend Mr Rooter (not even at gunpoint). Atrocious service and absolutely terrible customer relations. Avoid this company at all costs. With all the competition in the plumbing field, you’d be much better off contacting a reputable, professional company.

I am just so totally and incredibly impressed with every step of my interactions with Mr. Rooter fixing a couple issues in a rental unit. The dispatcher kept me in the loop, with a fast and friendly tone that really gave me confidence… And Ian, the tech, was amazing! He quickly diagnosed the plumbing problems – a clogged main house trap and a broken hot water faucet, and made recommendations… I was surprised to find out that he could take care of everything right then. And he did! He wasn’t just a great tech, he was a great ambassador for the business… Careful and polite to the tenants, conscious of my concerns as a landlord, and yes, he even wore booties! This is my new go-​to plumbing service, and I will recommend enthusiastically.

If you have ever had a sewer backup you know what I am describing. Horrific is not the word for what was going on and being stupid we kept trying to do stuff ourselves which caused even more to come up. Mr Rooter’s service is top stuff — they answer the phone and provide you with help immediately not like others who start scheduling you in as if you are making a manicure appointment. Prices are reasonable and they dont start hiking up when they arrive (like some other) nor do they cause you damage and mess. Was really pleased to find these guys and while I hope we never need this kind of help again it sure is good to know where to turn for reliable plumbing help! Thumbs u! p

I called Mr. Rooter Plumbing for a back up in my basement. I can’t tell you how please I was with their service right from the person answering the phone to the gentleman that came to fix the problem. I would recommend them to anyone needing any plumbing fixed.

I just wanted to inform the public of the horrible experience I had with Mr. Rooter this weekend. I live in Orange County, NY. I have a well and on Saturday June 30^th, I woke up to no water. So, I called Mr.Rooter. They had someone at my house in 3 hours which I was very happy about. I loved that they didn’t charge me to diagnose the problem. After about an hour of being down in the well pit, the technician came back up and told us he had some «bad news.» First he started off by stating that he would need to pull the pump which would cost $ 827.27. Then he would have to dig around the well and he wasn’t sure how far he had to dig to replace the pump so it would be $ 4163.54 for 100 feet and it would go up almost $ 1000 for every hundred feet. Then he said before he could even do the work, he would need to bring the well up to today’s code which meant bringing the well and all its components two feet above ground. That would cost $ 2550.39. So your talking $ 3377.66 before even fixing anything. Then depending on how deep my well was it would be $ 3377.66 + $ 4163.54(or up). After hearing this unexpected, devastating news, my husband and I were very stressed out because now we still had no water with a 3 year old and a 5 month pregnant mom, and now we were being told that it is going to cost $ 7000+ just to get water turned back on. After me crying for hours, I received a call from another company who got 2 technicians out to my house the next morning on a Sunday of a holiday weekend. After 10 minutes, they came to the conclusion that the pump needed to be replaced. They pulled it up replaced it with it’s wiring and had my water turned on an hour and a half later. They only charged me $ 1800 for everything. When I asked them about digging, they laughed and said nothing needed to be dug up. The well access was right there. They also stated we are grandfathered in as far as the well pit goes since our well was put in before 2008. So, after I got the work done and my water turned on, I decided I wanted to contact my local Mr. Rooter to go over my quote and tell them about my experience. Finally I spoke with a supervisor named Drew. He explained that the tech didn’t «have to» make my well up to code, but they recommend it, which is not what the tech told me. He said he couldn’t do work until it was up to code. And as far as the astronomical prices, he couldn’t say much about that except that is what they charge and that is that. As far as the digging, he said sometimes they need to dig around the well but couldn’t give me a reason why since I was able to get my water back without any digging. He ended the conversation by saying, «Well your water is turned on now so that is all that matters.» It’s sad that Mr. Rooter extremely over charges people and tries to get people to do things that don’t have to get done to get out of a desperate situation like not having water with a child and a baby in the belly. I have already filed a complaint with the better business bureau and I am doing everything I can to make the public aware of how much they will be ripped off if they go with Mr.Rooter. It’s so sad that they could do this to hard working people. Please don’t even bother wasting your time with this company. You will be extremely over charged and charged for things you don’t even need to fix the problem you are having.