Arvixe Web Hosting

Something must have happened at Arvixe in the past year or two because they used to be a really dependable company. I’m not sure if they’ve undergone management changes or outsourced key parts of their business, but they just aren’t the same anymore.
On December 18, 2015, I received an automated email stating my domain was going to expire in 60 days. That same day, I renewed the domain and received a confirmation that it was renewed through 2018. On January 30, I contacted technical support to let them know that the domain (set to expire in February) was still showing as un-​renewed and my renewal invoice was showing as unpaid in the amount of $ 0.00. No response.
On February 14, the domain expired. Every contact to their support department is responded to with «we will look into it and get back to you in a few hours». Days go by, no response. Transferred from support rep to support rep, same responses.
Arvixe has no issue accepting the payment for the domain registrations but they obviously can’t handle actually registering the domain. They recently changed their ticketing system and it seems like there is always some issue with getting problem resolution. Tickets aren’t acknowledged or responded to. No one in their chat has the ability to actually fix anything or perform maintenance. If you select «billing» or «sales» in chat, it goes to tech support (just like selecting «support») and they can’t help. If they can’t help by chat or their ticketing software (and don’t publish any other way to contact them for support), there’s zero way of getting a problem resolved. Furthermore, any refunds they give you are in the form of credit. They won’t give any refunds to the original payment methods, either PayPal or credit card. And what good is having a credit with them if they can’t provide a service? It’s all money lost.
My next step is to file a complaint with ICANN to have their status as a registrar revoked. After moving the rest of my domains to another registrar.

Terrible company. Horrible tech support and customer service. DO NOT USE THIS COMPANY! If I could give 0 stars I would.

This is a review of
Why you should look somewhere else:
— ARVIXE has experienced a tremendous amount of down time
— technical support is not responsive
— consider cost vs the trouble that you will experience, you can find better experience and support elsewhere.
I’ve been with Arvixe since 2012. For the most part there haven’t been any major issues.
Recently I submitted various support tickets that were ignored or not completed.
Arvixe technical support is poor and does not follow up on requests.
Their online chat is useless. it takes over 30min for someone to respond, but when they do, they either (1) open a ticket that will be ignored (2) request that you send an email to
or
I’ve been on hold for over an hour trying to get my money back.
Update: I received an email from billing — they gave me a full refund.
TGOE

If you haven’t already… DON’T!!! I was a customer for over 5 years and never had a complaint. You can see in the comments here that many people have noticed a significant drop in all aspects of their business since they were purchased. There are so many options out there these days that this should not even be on the list.
They will give no refund so don’t get caught up with a good deal.

I started using arvixe 5 years ago, good company but EIG put his hands on it and now Arvixe is piece of junk.
To many issues with this company, they don’t have the same customer support, all good workers are gone, they don’t care about your issues, STAY AWAY!

Having a really disappointing experience with Arvixe. When I signed up, reviews were favorable, but in the last year the quality of service has been dropping. I’m having a lot of downtime with the site and I’ve had an unresolved trouble ticket with a server side error message that takes days to get a response for. It’s been over a week and they claim it’s be fixed, but it hasn’t.
If you’re considering doing business with them, take a moment to read the reviews, my experience is inline with the current level of quality provided by the company. Migrating to them was a big pain, but I’m currently researching a better alternative to hosting my websites as the level of service is unacceptible.

Terrible service, just terrible. My site was going offline and back online multiple times a day. Support responses took two days most of the time. When my WP site was updated to a new release, it broke because Arvixe ‘forgot’ to make a change at their end.
I cannot recommend them.

I’ve had lackluster support in integrating forms into my hosted site. The best option actually became figuring out things myself without their help. They have had certificates expire on crucial control panels for extended periods (this is a web hosting company, mind you), and they literally recommended me to make critical logins & changes via cleartext while they worked on the issue for days. I’ve personally experienced better & willing support through competitor hosting services. Recently I’ve also experienced outages on hosting too. It may be time to shop for hosting elsewhere.

If you’re into hosting services that randomly become unavailable and have zero support to get your business back up and running then trust Arvixe as your fail provider!

This is a year in review for Arvixe. I started using their service last year and actually got it for free by signing up with a company that did my incorporation paperwork for my business.
In the beginning they were very helpful (End of 2014). And they were great. Yes, I was on a shared server with others and the speed could have been better, but free is free. Downtime really wasn’t a problem, maybe an hour a week. Tech support «was» superb, my problems were fixed quickly.
Now, as for the past two months starting in Sept 2015, every night it would be down for 1 to 2 hours. (Checked using siteuptime). Along with that support went downhill. Just getting some help would take hours. I decided to go with another company with a closer server and couldn’t be happier.
Arvixe use to be good, however now that is not the case. I would have gave them 4 stars two months ago, but the only reason I am giving them 2 was because the service was free…
My suggestion, look elsewhere. I have heard they were bought out by another company and let go of a LOT of there senior employees. I’m not sure if this is true, but it would explain a lot.

Wow, way to ruin a good business EIG. Arvixe was amazing for years. I loved them. Uptime and fast CS response. Then EIG bought them. And it couldn’t be worse. Site uptime is horrible. My sites have been down many times over the past few months and now as I type this review they have been down for over 2 weeks. Yup. You’re reading that correctly. 2 weeks. I have emailed. I have chatted. I have called. Nothing helps. They take days to respond to tickets and never do anything to assist. If you are lucky enough to NOT be with them yet — take the hint. Go elsewhere and save yourself the stress. I cannot stress enough how bad these guys are under EIG.

Awful hosting company. Down times are frequent, long and you will not be able to reach anyone at its support contacts. STAY AWAY! STAY AWAY!

ABSOLUTELY HORRIBLE! I’ve been with Arvixe for years and since they were purchased earlier this year and has gone down hill substantially. It takes days for a reply from support. In fact, I’ve been waiting 9 days with no response. I am actively looking to ditch these turds and go to another hosting company. STAY AWAY!

Arvixe was purchased by Endurance International Group in 2015, since then it’s gone downhill dramatically. Arvixe used to be a reliable, cost-​efficient web host. All that changed. There are frequent down times (our site and mail have been down for a week as of this posting) and customer support is virtually non-​existent. After 6 years with them, we have to scramble to find another, more reliable web host. It’s a shame to see a decent company run into the ground. Back up your site and RUN to another webhost.

Run from this hosting service.
Email service was down multiple times over the last months of Aug and sept.
You don’t even know that your mail is not going to anyone. I only found out after I transferred my webhosting out and started getting emails back.
The webhosting servers were also down, especially over the weekend.
Support tickets now take about 3 – 4 business days to get a response.
i was on hold for 40 minutes and still no one picked up. I even called sales and had the same experience.
Now the forum is down also «under maintenance» for 2 days already.
Here is the response I got for the online chat.
Welcome to Arvixe LiveChat
One of our representatives will be with you shortly. You are number 98 in the queue. Your wait time will be approximately 76 minute (s). Thank you for your patience.
Just about the worst service you find anywhere.
I am now trying to move my domain. First they did not respond for several days and several support tickets. Then they wanted $ 9.99 to do the transfer. now they won’t respond at all.
RUN from this hosting service.
After waiting for more than the 76 minutes — turns out it was about 2 hours, this is the message I got.
Welcome to Arvixe LiveChat
Nithin A.
Support Agent
Good
Nithin A.
Hello. How may I help you?
Our internal account manager tool is currently under maintenance. Please start the chat session after some time. also, you could send an email to
with the details of the issue. We will address the issue as soon as possible. I am sorry for the inconvenience caused. Your co operation and patience is highly appreciated.
Go figure! This would now result in everything they have to be down and not working.

Apparently Arvixe was sold recently to EIG and the new owners have set out to systematically ruin this company. Do a couple of searches and you’ll see dozens on complaints about servers, websites and email domains going down without warning. Tickets go unanswered for days and the support phone line is constantly busy. I’ll be migrating off of Arvixe today.

Problems with service. Poor support options. Long hold times. Management never addresses concerns. On 9÷11÷15 I noticed that my business email was no longer working. I called the support center and waited 28 minutes before someone answered the phone. I was informed at that time that my server had changed and I needed to update the new server name in outlook. Once that was done I was still receiving send receive errors. The call was dropped and because it was after 4pm PST I could not get anyone on the phone to address the issue. I had to wait until ⁹⁄₁₄ to get someone on the phone. On ⁹⁄₁₄ I called in again and was told to go to another company to change the mx exchange to correct the issue and it should be resolved within 4 hours. Still nothing. Of course this was again after 4pm PST so I could not get any further assistance in the matter. 1 hour 15 minutes. ⁹⁄₁₅ I was told there was an issue with the server and it should be resolved soon. Still having the same issue. total phone wait time 1 hour 22 minutes ⁹⁄₁₆ tried calling again. Once again the call ended blaming me for not imputing the correct information into outlook. Even though I had the correct server information entered in. 45 minutes ⁹⁄₁₈ I called in for the final time. I waited on hold for 25 minutes before the call dropped then waited again another 23 minutes before a rude tech got on the line blaming me for having an improper port entered on outlook. The port was correct the mail server was not working. The tech hung up the phone when I demanded a supervisor. I called back in and tried to use the option 3 to speak with a supervisor. This option goes right back to the main menu. I chose option 1 for sales. I waited 25 minutes on hold to talk to someone in the sales department. (think about that for a moment. Someone trying to call in to purchase service waits over 25 minutes.) When I get someone on the line I ask to speak with a supervisor which leads to another 17 minute wait before the rep comes back and says that the supervisor will not come to the phone. I had to take my business to another company to ensure that my business needs are met. 7 days of not receiving email caused financial losses to my company.

Well it’s early on Tuesday morning now, about 12:30 am. At 10:30 last night, Monday the 14^th, I received the following email:
«Hello Michal,
Sorry for the delay in response.
The account cannot be verified as it comes from an open-proxy.Please logging to billing panel using unmasked IP so we can setup the account for you.
Thank You!
===================
Ajith Joseph
Jr. Technical Operations Officer «
I’d call that a day late and a dollar short. I have already received a full refund and have moved on from this company, but NOW they are getting around to dealing with me.
All this with a promise of ²⁴⁄₇ customer support via email, live chat, and a phone number.
Go do their website and check it out. Some customer support they have! :)
Oh well, To late now!