Bailey Banks & Biddle Stoneridge Mall

I walked into Bailey Bank & Biddle as an ordinary customer and I feel like I have a personal jeweler. Sheri Teixeira is the sales associate to go to. She’s awesome !
Yolanda

My fiancé purchased my ring here and received great customer service from Amur. He has also purchased my diamond studs here and we were able to upgrade to a bigger size later on. They have a great selection of jewelry. They were able to re-​size my ring within a few hours. The only negative thing I have is the poor customer service we received when I went to get my ring re-​sized. The two women working at that time seemed very unorganized and they yelled out the price of my ring like no big deal. I was very disgusted with them and my fiancé didn’t even want to me know how much he spent. I recommend seeking out Amur if you need any assistance.

Terrible customer service, I would have given them zero stars if I could. My girlfriend and I changed our mind about a ring and decided to bring it back within the 30-​day return policy. The assistant manager was disrespectful and rude. She refused to take back the ring because she said we had requested to see another ring and had to wait till the other rings arrived which would put us over the 30 days. The lady then said she would call security if we did not leave. She made us feel so unwelcome and so uncomfortable, I am never shopping there again. Be careful if you decide to go there to shop they just want your money and do not honor their return policy as stated on their receipt.

I never write reviews for anything, but I felt the need to write this review because of the outstanding service and kindness we have received from Sheri. From the very beginning, she was someone we truly felt we could trust when purchasing any piece of jewelry. No matter the cost or the item, she always gave us her full attention. A few months after purchasing the ring, we had a bit of a confusion, and she took care of everything for us. We love knowing that we can always call Sheri and she will do her absolute best to please us. There are times I have gone back just to say hi to her because we have grown to see her as our friend, not just someone who sold us a ring.
After my engagement ring was purchased, we shopped around for a band for my soon to be husband, and found ourselves always going back to Sheri because we knew she would always take care of us. We ended up purchasing his wedding band from Sheri and are very glad we did!
If you or anyone you know is looking to find a piece of jewelry, big or small, go to Sheri. You will never feel more at ease anywhere else. Thank you Sheri! We won’t buy from anyone else again!

Ive been planing on proposing to my girlfriend soon and I have spent months going to different stores (zales, Shane company, tiffany’s, macy’s, nordstrom etc.) but one store stood out and thats Baileys Banks and Biddle. Walked into the store and was immediately greeted by Sandra the sales representative. She listened as I described the perfect ring I needed for my fiancé. One of the managers (Amer) overheard and immediately introduced himself. He helped show me various bands and diamonds based on my budget until we found the perfect one. Bought it on the spot. Couldn’t beat the amazing pricing and NO INTEREST FOR 5 YEARS DEAL. Lifetime warranty, no cost sizing and free in house polish whenever wherever at their locations! I am very pleased with their customer service and with my purchase. Thank you again Amer and Sandra!

I give 5 stars mainly because of our positive experience with Aimee. My fiancé and I visited this place three times while searching for my wedding band. I saw a few that I liked but many of them were out of our price range. Every time we visited though, Aimee was there and was very friendly even though we hadn’t bought anything. She helped us each time to narrow down our search and find the right ring. The third time we visited, my fiancé and I actually said to each other, «Oh man, they’re probably tired of us coming in without buying anything.» But nope, Aimee was just as friendly and helpful as if we were her friends! It blew us away. In the end, I purchased a 14k gold comfort fit wedding band and couldn’t be happier. Thank you Amiee.

Aimee the Sales Manager is amazing. Really does her job well and explains everything. She’s very warm and friendly. We bought an engagement ring and then my fiancé wanted a different diamond. We came back within 2 days and they were able to replace it easily. The only minor issue was adjusting the credit line we received with their credit card for the original purchase. Although, the issue was taken care of by Aimee and one of the other employees. Overall, we’re very satisfied with our purchase. If you have the cash to pay for your purchase, but can get approved for the 12 – 36 months no interest credit card then take the deal if you don’t want to pay for it all at once. Just pay it off before the promotional period lapses, otherwise interest rate is 25%.

Purchased my wife a very expensive watch for her birthday here (Stoneridge location) based on the reputation of Bailey Banks Biddle previously at Valley Fair Mall, before they went bankrupt and re-​opened after private equity buyout. Boy, what a mistake! 1 year later, the battery in the watch needed to be replaced so I told my wife to bring it to BBB store so they could send it in for proper replacement at the factory. Not only was the General Manager rude and condescending to her, but he basically told her to take it somewhere else as they’re not in the business of servicing watches (when I purchased the watch, the key selling point from the salesperson was that they will help take care of any service needs of the watch as long as she owns it). I had to spend my time going back and talking to the GM directly and he lied to my face that it wasn’t him and he apologizes for his poorly trained sales staff — verified with my wife that it was in fact him that treated her poorly. He «did the right thing» and offered to pay for the battery replacement, but really no excuse for the bad customer service — needless to say, never going back to this store or any other BBB store.

Aimee Kapke is always super helpful & most courteous! Thanks so much Aimee! It’s our go to store for ‘special occasions’ as there’s so much selection & we lucked out as they were having a sale while we visited.
If you want helpful, knowledgeable & friendly service this is the jewelry store to visit!

The customer service was bad and the product was so​.so. … after look for wedding rings and having a watch battery installed I won’t be back. after inspecting my watch it no longer functions properly… not coming back

Everyone here is great including the Manager. He is a very kind and cares about his customers’.
We worked with Aimee Kapke. Aimee is great and went out of her way to find a diamond for our setting and she treats all of her customers like family. She worked with John trying to make it all happen and he was extremely generous and felt very comfortable her. He is giving me the most beautiful ring in the world! This is an elegant family oriented local business! You are our jeweler now!

We bought an engagement ring a few years ago at BBB Valley Fair Mall and a few months later the store was closed. We were told that we could upgrade later, the store would check and take care of the ring (maintenance) and we even bought a beautiful necklace that ended up needing repair which we did but when we went back to pick the necklace up the store was CLOSED as I said before… It still bothers me!!! Especially about the time we celebrate our anniversary because it brings me back to the disappointment of not having the necklace and I would love to upgrade my ring but I can’t do it because there is not another BBB store close by and also we can’t receive the proper care that my ring and the diamond need!!! #notcool #unfair

My fiancé came here to purchase my engagement ring and was approached by Amer. I came in and was also helped by him to purchase my fiances band. He was very nice and a real genuine person. He made sure we were 100% happy with our purchase. I deff recommend this place and especially Amer! Thank you! We love our rings

Cathie is amazing! After a terrible experience at a different jewelry store, Cathie created a ring that fit my partner perfectly! She stayed within our budget and didn’t push us to spend a bunch of money. She was patient and spent close to two hours helping us. The rest of the staff was also great! They are my jeweler of choice. Highly recommended.

I didn’t buy any thing but if I was going to it would have been there, I was asked if I need help, I said no and they left me alone not like the rest of the jewelers in every mall I went to this xmass,

Disappointed! Still waiting for a call from the store manager from 3 weekends ago for a Rolex Deep Sea Dweller. They lack follow through and knowledge of specific products.

Recently stopped in to ask about engagement rings. The woman (manager?) who helped us kept pushing for us to go into her «diamond room». We only had a few simple questions. She proceeded to go through her script oblivious to what we were saying or asking. You might call it «auto-​pilot». Then we asked to look at a diamond through a loop… she just couldn’t seem to handle that task. Must not have been part of the script? We asked if there was a stone in between the one we were looking at and a higher end one… she assured me there were stones to look at. We went back out on to the floor of the store and were turned over to a young girl who basically said she didn’t have anything to show us. Don’t know what happened to the original sales person, but we think we were passed off and dismissed. Very confusing. Did she not think we were serious buyers? Like I said. Confusing.
Too bad, because we are returning customers of BBB and have purchased expensive diamond rings, diamond earrings, and gold. We were happy to see their return after reorganizing. We are in the market for diamond engagement rings. I guess they don’t need our business?
She gave us her card… we tossed it. Why would we possibly return?

I thought this store closed back some years ago but glad it did not. I had a ring purchased from here LONG time ago that I recently started wearing again. One of the stones was loose and it needed tightening.
I actually had to get my stones tightened twice withing a couple months span. Second time was totally my fault as I banged my ring hard. The stone is not in a prong setting so it’s sensitive. But they tightened and cleaned my ring.
Friendly staff. Kinda pricey for the tightening but they did a great job. They have a beautiful jewelry section. Would definitely return here if I needed to make a special purchase.

I came here with my friend to check out their engagement rings. The back of the store has an open case layout so you can try on all the sparklies (fake replicas) in different carat sizes, diamond cuts, and different bands to get a feel for what you like. We stayed there for an hour trying on everything. The sales associate we encountered was very friendly and helpful but not very knowledgeable. She checked up on us a lot but was not overly pushy. She had no idea what an antique cushion was and showed us modern ones instead. Most of their inventory is virtual and can be called in. The prices are not very competitive but my experience was awesome. I would recommend coming here to try on their enormous selection of replicas to see what you like.

Well… don’t get too excited, they may not go out of Stoneridge?!
I stopped by to get my wedding ring cleaned… yes we bought it here, at least my most recent one, for our 25^th (quite a few years ago now)!!
The associate said they may not be leaving. We shall see.
Over the years, I have bought several pieces here… but I have found better pricing elsewhere, and have moved on.
I would like them to stay, at least so they can clean my ring every 6 months!