Chase Bank

I only have my car loan financed through this bank now– There are so many reasons I can’t stand Chase bank but here are just 3–
First of all it took me over an hour to get someone on the telephone after dialing and redialing only to find out that, well, there is nobody in charge here at the moment-​no managers available, no service supervisor-​nobody except tellers.
Next– my son went in with my statement to pay the car payment in cash and was TURNED AWAY because Chase will not accept cash payments on any loan or account unless the person’s name is on it. It didn’t matter that his middle and last name are exactly what my husband’s name is and that he has his valid CDL — apparently they are concerned with MONEY LAUNDERING??? Good grief. So, I was told he could have given a check but not cash– so hypothetically someone could write a BAD check on account but not give CASH???
Lastly– a manager there who was trying to get our business as we have our car loan there hounded me incessantly by phone and email to make an appointment. I work all day and it didn’t seem to matter that she was interrupting me as long as she could get my appointment, which, put off by this I never made.
Cannot wait to refinance this loan through our new credit union.

I love that this branch has real tellers. They are always friendly & keep my 4 year old occupied with free lollipops. I recently went to another branch that was all high tech ATMs. I hope Chase doesn’t go that direction with this location. Save the customer service & tellers please!

Sergio Dematos, Chase Private Mortgage Banker, is the best person to work with! Sergio is very knowledgeable and has a great amount of expertise in real estate. He is very easy to work and has excellent customer service. We could always count on him to explain our options from Chase. He is quick and responsive. Whenever we had a question or needed help from the bank, he was always there. Even before we considered buying, he took the time to carefully explain the process. You can feel comfortable that you are in good hands. Sergio and Chase were very helpful in with our closing cost and rate. We highly recommend Sergio for assistance with your mortgage. We are also customers at this branch and it is our preferred location in Pleasanton. Great service here on Main street. Thank you Sergio and Chase!

They discriminate here. First told me they don’t have any safe boxes available, then said I can’t open one because I already have 2. Spoke to the assistant manager who was condescending, upon speaking to a chase private client who was related to me they finally obliged. I guess the statement that they don’t have any more boxes was a lie and the statement that they can’t override the system to get me another box was a lie too. Worst customer service here. Will be going to other chase banks from now on for deposits.

Another «nickel and dime fee» bank. Change you for this and charge you for that.
Screw Chase, they can go to hell!

The people that work here are always so friendly. I’ve never gone in and felt like anyone was in a bad mood or left feeling like I was treated badly here. It’s conviently located in downtown so I can walk to the ATM while strolling the streets. The parking lot is small and sometimes is filled up but it’s not normally and if it is then street parking isn’t hard to find.