Cork Crab

What gives? I bought a lobster pass on the first day the sale was on Amazon local. After buying it, I went to the Cork Crab Fest website and noted the dates for the San Diego event was different than the date on my pass from amazon local. I called amazon local to ask and learned there was a fubar. My money was refunded. Two days later the deal was up again with the right date. I snapped up another pass and had friends ready to buy. Within 24 hours I got an email indicating my money was being refunded and my pass was cancelled. I got no explanation. This just hits me as amateur hour. If they can get their tickets sales process right, what quality is the actual event? Unimpressed…

I had the same experience as Ann! Someone told me about the deal, I purchased 3 lobster passes via
last week, and just received an email from Amazon that my voucher is no longer available for redemption and they are refunding my account. Can’t get ahold of Cork Crab Company, so I have no choice but than to warn others — DON’T WASTE YOUR TIME.

I found out about this event from Groupon who was offering a special on the San Diego festival. Bought 2 of the lobster passes from & recruited some friends to go, only to find out that the deal ended early — it did say limited availability so that’s understandable, right? A few days later, got notice from Groupon that the deal was cancelled altogether & they were refunding the tickets.
I’ve emailed Cork several times to ask:
What the drink tickets included? If children are allowed in the festival & if yes, would all ages fall under general admission or is it over 2 yrs like most places? And if they knew anything about the cancelled deal on Groupon. I’ve only received an answer to the drink tickets — each drink ticket/​token is good for a soda but there are some wine vendors who will take 2 – 3 tokens for 1 glass when available.
It doesn’t appear that customer service is Cork’s priority at all. Pulling the rug from under customers as well as being incommunicado is just bad business practice.