Department of Motor Vehicles

This location is a f*cking joke! Waited for almost 2hrs n my has never been called. So I left anyway. Such a waste of time.

In and out in 20 minutes with NO appointment. Just keep an eye on current wait times at the Pleasanton office website and head over when it’s low. Both DMV employees I interacted with were pleasant and helpful but I think that depends just as much on your attitude as theirs. Overall fantastic experience.

The best DMV experience I’ve had since I started driving 26 years ago. I made an appointment and was in and out in 20 minutes. That’s a shocker! The key is to MAKE AN APPOINTMENT.

Walk in, no appointment at around 10 am. I was expecting to spend half a day there. Well, not too bad! I was out of there about 12 .
One thing that could really improve the experience — bathroom. Clean the bathroom more often, please?

Can’t believe all the negative rant and raving here. You all have two choices, make an appointment or wait your turn. This is DMV, not some amusement park to have fun. Our society has become spoiled brats and creature comforts. Same waits and longer are also expected at your local IRS and Social Security offices. Grow up!

Coming from Michigan, where everything is electronic and you only need to go into the DMV once, I expected something similar.
I attempted to use their online appointment tool, only to find out that the first available appointment is over two months away in January.
It was a 1.5 hour wait just coming in, and the staff was nice.
But the lack of tech in the heart of the tech sector is pretty disturbing, meaning the convenience isn’t there. They don’t even print your new licenses on the spot, you have to wait for them to arrive in the mail in two weeks!
I was seriously blown away by this revelation.
Best hours to go are late afternoon.

Literal hell. Been here for an hour and a half, they don’t even have all of the windows open. It’s been about 10 minutes since they called the last number.

Certain employee kept calling same number more than 12 times… why? Need more break time? If no one comes to your window after 3 or 4 callings, you should call next number NOT the same number 12 times!
It was window #11 today. 10÷8÷2015 12:40 pm.

Most likely the best DMV location in the Bay Area. I’ve been to a few in the area, especially the Oakland locations, and Pleasanton tops them all.
The workers here are incredibly friendlier and more competent. The people at the front that people walk up to for appointments and get a number from were nice and took care of business fast.
As with all DMV businesses, make an appointment before coming in… Saves a TON more time. If you plan to do a walk-​in non-​appointment, expect a few hours wait and bring a book to occupy your time!

I have had to use this facility four times now. Waited a really long time the first time. The other two not so bad, so would have been a 4 star rating. But right now I have been waiting outside in the vehicle verification line for 40 minutes the person in front of me has been here for 50 minutes. There is s sign that says ring bell «once» and wait. So you have no idea if they really know you are waiting. Anyway, after 30 minutes I went in and checked to see if someone was coming. I asked the woman at the front desk if someone was coming because someone has been out there 40 minutes and she giggled and said «oh that is a short time, this is the DMV after all». I couldn’t believe she said that, and she didn’t check with the person she just said they will be coming out they have other things to do beside checking vehicles. Even if that is the case there is no way they can’t come out within an hour now. There is hardly anyone in line inside either, I could have gone through the inside line at least twice by now, so I have no idea what the hell is going on and still don’t really know if the correct person knows we are out here waiting!!! Totally disfunctional process! So there goes your good standing with me!
So it turns out after waiting an hour an ten minutes (I got in line at 11:53) the people finally came out and asked you haven’t been waiting an hour have you (no we have been waiting longer than that). Oh they should have told you we go to lunch from 12 – 1. WTF — first of all we checked several times and NO ONE told us about this! There is no SIMPLE TO PUT UP SIGN that says at lunch 12 – 1! Last and certainly NOT LEAST THERE ARE TWO OF THEM WHY DO THEY BOTH GO TO LUNCH AT THE SAME FREAKIN TIME. HOW IDIOTIC and they wonder why everyone hates the DMV!!!

I am new to California and all I can say is this DMV is a joke. Not knowing I should have made an appointment I arrived at 8:30 I was told 1 – 3 hour wait. 4 hours later when I spoke to the supervisor he told me he could not enforce procedures… Excuse me your the supervisor!!! He then told me he could not guarantee that I even be seen until after 5:00.
I am completely baffled that California does not have a mvd express… much rather pay an extra 20 dollars to be in and out and deal with pleasant people.

Had a terrible experience here. After waiting in line for over an hour only to find the front desk is very impolite and inpatient and is not helpful at all when addressing my questions
EDIT: went to the Tracy DMV afterwards and got everything I needed done in a heart beat. Seriously if you’re thinking about going to the Pleasanton DMV you might as well drive a few extra minutes to the Tracy one — they’re mor friendly more knowledgable and honestly they have much much less people

bad management a few rude employees
They cost three partial days when I tried to register a motorcycle registered in Oregon. when doing the «verification» on my bike it had all vin, engine code, smog #‘s (stamped into metal) on the bike but not a plastic sticker used for imported vehicles from other country’s on it so they would not register it.
They made me goto the CHP to have them verify it, when THE CHP OFFICER LEARNED WHY I HAD TO SEE HIM HE GOT MORE PISSED THAN I ALREADY WAS! he said they are complete jerks for wasting my and his time for this missing sticker (that falls off every vehicle soon after its used BECAUSE IT’S USED FOR NEW VEHICLES BEING IMPORTED)
I figured this when I was talking to the lady then the manager that would not allow my bike to pass the verification, and nicely said «the vin and other Code #s are stamped into metal why do I need and plastic import sticker to verify my VIN #?» they said «can’t help you» and «I don’t know what to tell you»
don’t waste your time at the pleasant on DMV (with anything important anyways) they just don’t care about you or your time, and will waste it for no reasonable purpose.

I have been to this DMV several times. And always had a great experience. People here are nice and polite.
Today I had my driving test and my examiner was a young lady. She introduced herself, checked the car and took me to the route. She chose the 2^nd route.
When we got back she asked me to go inside and signed the form.
Come to your test at around 1pm and you will probably hit less traffic and less people at DMV.

Another horrible experience. Had to visit the office in order to renew my DL. Clerk calls me over to tell me that my 5 year old, who is sitting quietly at a table, is not permitted to eat her lunch. I point out that there are no signs that say «no eating.» Then another lady tells me that I can’t use my mobile phone at all (again, no signs and no indication as to how texting will impede business). I pass the test, get my temp card, and then … nothing arrives in the mail. Telephone DMV and am informed that clerk failed to note vision test in my record or issuance of temp license. Are you serious? DMV doesn’t even know when it issues a license? Clearly employees at this location are either incompetent or vindictive.

Given the volume that they do here … this is by far the best DMV I’ve ever been to in California!
People are knowledgable, fast and efficient. They are not extremely friendly but not unfriendly either. They just have to get people in and out as fast as they can.
Appointment is the key here. Arrive on time and you will be in and out within 20 – 30 mins. Without appointment, expect 60 mins wait if you come first thing in the morning. Anytime after that will be 90 – 120 mins easy.
I can’t emphasize the importance of appointment making:
* My appointment time 2:40PM
* I left this place 3:02PM
* Renew CDL, plus eye exam, new photo.
If your hold up your end of the bargain — this DMV will come through and zip you through.
Way to go in making a DMV experience a better and efficient one!

It’s the dmv you know it’s not a pleasant place to be at, but this one isn’t as bad as the other ones.
There is a Hispanic lady a bit on the heavy side that’s a witch with a b lol.
Stay away from her.

Horrible experience. I had a 2pm behind-​the-​wheel test and I showed up at 1:30pm to check in. I didn’t get to start my test until 3:30pm!!! There was a reason why I booked 2pm, to avoid the after school traffic madness and, of course, my test doesn’t start on time and I hit the traffic head on.
I don’t understand why they overbook people. I found out that there were 3 – 4 other people who had a 2pm appointment test time too so that caused a major delay, and on top of that, only two examiners were available. Oh yeah, I forgot to mention that there were still 1:45pm appointment test takers ahead of me, so they were EXTREMELY behind schedule. I just can’t believe that I made an appointment and yet, it was pointless.

Was in and out in 20 mns to do a name change and renew the license (had to take new picture).
The 3 women I dealt with were great. Great service, great personalities, very efficient.
Happy camper here :-)

I love this DMV! I have never had a bad experience here and I am always out of here fairly quickly. I got here 5 minutes before they closed a couple weeks ago and I was done within 15 minutes. I always get super friendly employees that help me.
When I first moved out here I went to this DMV to change my address I noticed this location was super clean. I did notice that the location was dirty during my last visit, but also keep in mind I went 5 minutes before closing.
I really can’t complain about anything when it comes to this DMV location.