Fidelity National Title

Having experienced Escrow service few different times with other Title Company (Chicago and North American) from selling our place and a purchased that didn’t pan out, I can say Jennifer Glick from Fidelity National delivers the worst form of service from ethical standpoint and human aspect. It is customary that Escrow comes out of buyer’s expense — however often times buyer didn’t get to decide which escrow to use as that decision has been made before you’re in contract with seller. Such as the case with my experience with Jenny Glick and since she is a business partner with the Seller’s agent, she did not feel as if she has the fiduciary duty to the buyer (or seller), but instead to the Agent that refers more business to her. This is just plain wrong. Her attitude was a complete snob, as she hardly ever returns messages. The biggest blow is during signing, my wife and I made the extra effort to be present in her office in Pleasanton — this is a milestone moment for us — and she didn’t even make the time to come and see us. Her office was just few doors down and instead she sent her notary to assist us and they communicate via chatting app with each other whenever we have questions about the document. I have never seen business conducted in such a child-​like and unprofessional manner. Let alone courtesy. A nice «gift» following that is a «Notary Fee» on our final HUD that she charged us for using her notary service. To my knowledge, you would incur that charge if you need a travelling notary to deliver the documents to your location — not when you appear at Title office in person. If your realtor or someone refer you to use Jenny Glick as your escrow agent — run away is all I can say.

Think of it this way.
When you need an escrow to work with your loan officer to obtain a loan, you expect courtesy and professionalism. But what my loan agent got was just poor attitude, the power of saying: «no, we are a national company and we don’t do that,» and just being plain rude.
When you ask an escrow company to order HOA documents needed for appraisal and the underwriter, you don’t expect them to say: «no, we don’t need those documents for closing so we will not order those.»
The end result: closed escrow and went elsewhere that prepared the documents needed within a day and ordered everything that was asked of.
And yes, they will send your refund check via regular mail so it will take forever to get to a new escrow, forget about a way of tracking where your earnest money deposit is.
Stay away, please.