Grape Video Recording

We were not going to get videography, but after I called Grape Video and spoke to Sharon, she kept calling me and lowering the price. Once it got to 1,000 dollars for 5 hours of video and the unedited footage, I agreed. I should have known the second I talked to her and she was pressuring me to put a deposit down, that this was not a company I wanted to work with. About two weeks before the wedding, Sharon called again and was trying to get me to put down the 800 dollars for editing. I informed her again that we did not have the money for that now, and she kept pushing. I said no again and left it at that. The photographer we had, Matt I believe his name was, was fine. The unedited footage was ok, minus the 30 seconds where the camera is facing the sky in the middle of the ceremony. After the wedding, I emailed Sharon and asked when we could expect our unedited footage. She told me she’d check and, «get right back to me.» Two weeks later I still had not heard from her. I emailed her again, and no response again. My husband then called her and left a message, and she didn’t return his call. The next day he called the office and she answered and said, «I got your message.» She told us our footage would be in the mail that week. A week later, we still hadn’t gotten the video, so we left a message for someone in production. He informed us that it took 6 weeks for unedited footage, which I think it a little ridiculous, but he said our footage would be sent out no later than two weeks from then. Three weeks later, no footage, and we called again. We again had our calls dodged by Sharon, eventually Matt got back to us and said it would be another week. We had sent several angry emails, mainly about not getting a response from anyone when we tried to get a hold of them. When we got the footage, Sharon had written a letter saying they’d love to edit it for us by Christmas for 800 dollars. It’s unbelievable how little of a clue she has. Once they got our money, they could care less about customer service. If you want a decent video with terrible customer service, use this company.

I am very impressed with the team of videographers.

Sorry this review is negative, I just want to spare another bride so they don’t feel the same way I do about not having the quality they paid for. In my opinion a wedding service is probably one of the hardest to please your customer, the Bride, and I am anything but a nagging bride. However I felt that this service was SO BAD that I must share my experience. God for bid someone else feels that way I do…
If I could give this vendor a 0 I would.
Beware — if you get one videographer they only focus on the Bride during the entire ceremony (and not to mention they only got me from the chest and up). They never ONCE got my husband on film during our ceremony. Can you believe it? I was told that this videographer who filmed our wedding had been at our venue numerous times. But yet how come he didnt know where to stand to get the best shot during the entire ceremony? That was their excuse — that he had trouble finding a good spot to shoot from. Definitely NOT acceptable when you are paying over 2K for this service. The question remains. and so does my ceremony video without ONE shot of my husbands face. Well worth the $$? NO. If I was «AWARE» that they focus on the bride — I either would have paid for 2 shooters or asked that they stand in the back to get no close ups just so I can actually see what else is going on in my own ceremony then just a zoom of my FACE for 30 min.
Also — I asked for some specific items to be shot and Sharon the owner said that she will write them down in my notes. Well mind you she was in her car when she said this. They were never shot and she had absolutely NOTHING to say other then, «No we failed to capture those items». I had expressed that because I did most of the decorating myself I wanted these items to been seen in the video because they mean a lot to me. But I guess that wasn’t good enough for her.
I politely expressed my dislike for the end result and told them that I wasn’t aware that if you get one they focus only on the bride. Well lets just say that after about 6 months of going back and forth trying to get some sort of compensation for their «Lack of Service». I got nothing but extra DVD’s of a bad video. She dodged my phone calls and gave a different excuse every time we talked. UNPROFESSIONAL BUSINESS PRACTICING.
If you would like to see my video. I will gladly show you so you can see the lack of quality and determine for yourself if it is worth the 2K price tag.
Everything else in my wedding was flawless! ;)

WOW! Brandon and his team are incredible when it comes to wedding videography. There were a lot of moments at my wedding that I wanted to remember that photographs just didn’t do justice, but the video captured them all perfectly. Amazing products and amazing service.

I didn’t think I needed a videographer for my wedding. My husband and I were on a budget and we thought photographs would suffice.
My mother insisted and offered to pay for this, of course I couldn’t say no. She found grape video from doing research online and viewing the sample videos they had on their website. The first thing that sold me was the sample video on their site, and I hadn’t even met them yet.
When we went to sample their videos and see what kind of work they did and pricing Tommy sat us down (us meaning half my family, we’re Mexican so you know everyone wants to tag along) :o) Tommy was very accommodating and showed us some more samples.
After viewing the sample videos I knew I needed to have them at my wedding. I couldn’t wait to see how they would capture my day. I was a 7÷7÷7 bride and luckily was able to book them on the spot.
A year passed and my wedding day arrived. I swear I blinked once and it was all over. Everything I had stressed about for over a year over in an instance. i never even had the chance to look at the centerpieces on the guest tables.
My one advice to all brides: You MUST have a videographer, and if you can get grape. They were able to capture every single moment of my day. I was so happy to be able to view it later and notice and see all the details I had missed on that day.
The videographers were professional, on time, and from the video quality very experienced. I also have to commend the behind the scenes folks (the editors) for doing such a wonderful job of putting it all together.
Great qualities:
Flexible, let my mother pay in payments.
Speedy turnaround, I had the video within two month. Very impressive considering I got married in the middle of July.

Our families were very pleased with the photo montage and wedding video. It came out exactly how I envisioned it to be. The video was very valuable to the wedding since my husband and I could not remember much being nervous. Getting married is like being under a microscope and 200 people watching your every move is nerve racking.
After seeing the video helped us remember our special day and everyone that attended. I especially enjoyed the highlight DVD it was a music video with just the highlights of the wedding. I will hire this company again for more events to come.