Kaiser Optical Sales

The ladies at the desk are helpful if you already know what you’re getting. The guy who «helped» me order my glasses must hate his job cause he did not want to be there.
Good selection of frames though.

I recently got a prescription for glasses and decided to try the sales store at the Union City Medical Offices. I was greeted right away, they took my prescription, and then I was told to look at the frames and someone would call me.
Looking around the room, there were was a large selection of frames on display, most of them dedicated to designer frames. There were three panels labeled «men» and there were several for the women as well. In the far corner there were a few panels for kids and young adults.
I did find several sets of frames that looked nice and eventually found a comfortable pair. I did notice that even in the non-​designer section carried all big name brands like Oakley, Nike, Claiborne… and they carried prices to match. Most frames I looked at were in the $ 200 — $ 225 range with a few cheaper and several more expensive from there. The pamphlet the doctor gave me advertised glasses starting at $ 69, so I figured I would ask when I got to speak to someone.
Service was slow, but when it was finally my turn, it was at least friendly. After confirming my frame selection. They asked a bunch of questions about the type of lenses I wanted, measured my pupillary distance ($ 20 charge for them to tell you what it is) and entered my order in the computer. The total for my glasses was to be $ 460! I told them that this was beyond my budget and inquired about the $ 69 offer they advertised. She pointed to a «Value» panel shoved in the corned between the kids and young adults section and was told anything with a green sticker was a $ 69 frame. There were also two other color stickers which represented slightly more expensive but still «value» frames. She also informed my that I if I had VSP I could be reimbursed a portion of the cost.
I said thanks but no thanks. I ended up purchasing my glasses from a place I saw across the street as I was leaving the parking lot. Ended up getting the same types of lenses and a comparable frame for less than $ 90 out the door since they bill VSP for me.

I broke my glasses on a Wednesday. I absolutely need my glasses. I have Kaiser, but I thought I might get them faster if I went to LensCrafters. No way! They told me it would take 10 days to two weeks, because my prescription was so complicated.
So, I went to Kaiser. Great selection of frames for every budget. Made my selection on Thursday and was told it would be 5 – 7 days. To my surprise, Kaiser called me on Saturday and told me I could pick up my glasses on Tuesday! So excited to see clearly again.

I am one of the unfortunate who have had terrible eyesight their entire lives. My whole family wears glasses, and I’ve been going to Kaiser for my glasses ever since I needed them (that fateful day in 2^nd grade when I finally realized that it wasn’t normal to walk all the way up to the whiteboard in order to read it). The store is connected with the optical department in the same building, making it easy for me to get my prescription from my eye doctor, and then hand the same piece of paper to the worker at the store across the hall.
The service here can be slow if there are a lot of customers (weekend afternoons are usually the worst), and the computers there are insanely slow when they look you up in their system, but all the workers here are very helpful, friendly, and clearly work hard at their job. I was getting some newly purchased glasses adjusted here, when the lady helping me accidentally broke one of the legs. After apologizing to me profusely, she promised that she would send off for new frames right away and would give me a call immediately after they received the new shipment.
The variety of frames here is great! Most of the frames are modern and trendy, and I’ve always found something that looked good and fit comfortably. They also have a decent selection of sunglasses — and a ton of their products are designer brands.
I also come here to order my contact lenses. They have options to either get it delivered to your own home, or keep it in the store for pickup (I usually choose the latter one because I’m a little paranoid about my lenses getting too much heat during summer deliveries).
The interior of this store is clean, tidy, and professional — and though it’s a little expensive to continue buying frames here, I have thoroughly enjoyed my experiences here because of the good frame selection and the caring and enthusiastic workers.