MAC Cosmetics

Love this MAC store! Even though its very busy everyone is very nice and super helpful. Thank you stoneridge mac for being awesome!

Good products good service

The service here is on point! Thank you Elena for being so awesome for helping me out! Every sold out product I needed at Mac was magically here! Never going to the Mac downstairs ever again!

Came here to purchase my typical products. I decided to go to Stoneridge mall since I was close by. I purchase a total of 5 items; 2 eyeshadows, a eyeshadow brush, and a blush, and a cream eyeshadow. Not too complicated right? It never fails that each time I leave this store, they forget to give me what I needed. Even if you write this out for them on a piece of paper. It never ever fails.
As I am on the way home, I had to drive all the way back. This time she double charged me for an eyeshadow. She rang up the same thing twice, instead of ringing up something else. ???
My advice to you. If you are purchasing more than 2 items. Stay at the store look at your receipt and look at all your items to make sure they picked up the right stuff for you.
When you go back to them and tell them, they don’t remember you, and they look at you like you are lying. Hate having to deal with the drama.
Advice: Please check your items before you leave! Look at your list and your receipt.

They were so helpful unlike the Mac store downstairs

Worst place ever to get your makeup done. I went here for my wedding day… let me say this again… my wedding day to get my makeup done. It was a darker lady… probably first day doing makeup since they were all surprised she was on the floor. Which from the start didn’t give me a whole lot of «she knows what she’s doing». Not only did she give me bright pink eyeshadow on my kids when I asked her for light pink and glitter. But when I asked for eyelashes she said my eyes weren’t made for lashes and took them off. My eyeliner was all crooked. And don’t get me started on the wings. It was so horrible my aunt had to get me an appointment at Sephora last minute so that I can get redone. Who were all quick to fit me in. The woman who did my makeup was even called in an hour early to work to do it. I was even I was an hour late to my wedding. Worst experience ever. Killed my entire morning. I feel like crying again now that I write this review. But most def go to Sephora instead.

Just as for joe the cute Hispanic looking guy his awesome!!! He always has a smile on and has a very positive attitude and eager to help I only deal with him for this reason

This review is for Jen, who did my makeup for a 80s video shoot today. She did such an awesome job. I showed her a couple of pics from the 80s and she only saw the pics one time, and she was able to replicate it. If ur looking to get ur makeup done professionally for an event, or a special occasion, ask for Jen! I received so many compliments on my makeup. Thank u Jen!!!

Always running out of popular items, so you would think they would be prepared & more appropriately stocked, but that is not the case.
I’ve ran into all kinds of types, but I can say for the most part the girls behind the counter are a bit too snooty and standoffish for their own good. I love the makeup, but I sometimes think their level of professionalism isn’t quiet what it should be for the position these people are filling.
You’re better off going to Nordstrom’s cosmetic counter (if you already know what you’re looking for) & get it there; otherwise you’ll be stuck with someone who could care less about your needs & eventually re-​appears only to proclaim that the product your looking for is out of stock, at which point they will send you up to Nordstrom any how.

I made a makeup appointment with this location since the actual MAC store didn’t have an afternoon slot available. I was paired with Jam who did a great job on my makeup for a wedding I attended that night. She was really enthusiastic and knowledgeable about the MAC products. She asked some questions about my skin type and my makeup routine, and the products she chose were perfect. It was my first time having my makeup done at MAC so I just let her do her thing. After all, shes the expert.
To give her some inspiration, I showed her what my dress looked like, and it turned out really nice. She also encouraged me to watch her work in a handheld mirror so I could replicate it for next time. She took her time with me and was in no rush, though we were interrupted a few times so she could man the counter and help out a coworker. I didn’t mind too much but had to watch the clock so as not to miss the shuttle to the wedding. There was no charge for the service, you just purchase a couple of the products. I came out w a face and eye primer, eyelashes and lipstick. The lip gloss she used was beautiful too. I’ll prob end up getting at least one of their glosses next time.
Although this location is a bit far, Id recommend them if you’re in the area for a wedding, special occasion, or just want your makeup done. Friendly service and amazing products.

so annoyed. went in one day to quickly get something, it wasn’t in stock. the girl said that they can ship it to me from walnut creek and it should take 2 days. 8 days later, I finally got it from Florida… I wouldn’t be so frustrated if the employees there didn’t keep telling me to call everyday for the whole week I was waiting to speak to the girl that rang me up. The morning I got my package. Another girl said she would call me back right away to see if they had it in stock (it said they did online) and that she would tell the girl who rang me up to call me cause I couldn’t get a hold of her… two days later no call. SO UNORGANIZED. I should have drove to walnut creek to get what I needed, so I didn’t have to deal with them. Never shopping here again.
P.S: the color she recommended for me was one I didn’t think would match my skin tone… I had to figure out the color myself and thankfully I did because I picked a color that matches me perfect… def going to the REAL MAC store next time!

customer service has consistently been hit or miss here. some days i get helped instantly with undivided attention… other days it’s super busy and i can’t get the time of day. but consistently i walk away happy and with more then i needed. The only frustrating experience is when they’re out of product as I so rarely have needs that when I do come I expect to get it! Oh well, at least there’s a 2^nd MAC store in Stoneridge now: D
Whenever i get a makeover here, sometimes they’re quick and other times it’s an hour which can be a little trying since I usually don’t have an hour to spare to get dolled up. But i always ALWAYS buy something after the makeover so they’re doing something right!

Used this MAC counter for my wedding day and had a GREAT experience. All the way from my initial phone call to completion. The girls were very friendly (unlike some stuck up MAC girls). I assumed it would be the opposite since this one is in Stoneridge and Nordstrom… lol. I really was taking a risk (didn’t even go in ahead of time for a trial). Went in day of a little before appointment time and they took us (maid of honor and I) and got started early :) The girl who did my makeup really did an AMAZING job. Gave the complete look I was going for (Natural wedding day look). I wanted something dewy, glowy, sort of «Kim Kardashian» was how I described it.haha. She gave suggestions, started off light to go heavier if I wanted it and was chill and calming the whole time. My makeup stayed put ALL DAY… including the lashes that she put on me. I didn’t even realize how good the makeup looked until EVERY single person I came in contact with on wedding day commented on it. MANY asked me later who did it. the name of the artist etc. I even called back later to get her name so I could have an answer for people when they asked me. So the answer to that is –My makeup was done by JEANIE (shorter Filipino girl who used to work for Urban Decay). Wedding day can be stressful, and makeup is a huge piece. I was completely at ease, happy and satisfied with my wedding day makeup from here. Thanks JEANIE! P. S. Price wise for wedding day makeup it’s pretty much unbeatable. You just have to spend $ 50 – 60 in product purchase with them that day. So I look at it as my makeup was done for FREE… I just purchased some products that I’ll use anyway :)

It was my first time at the MAC counter, and the women who helped me was very patient and very helpful in finding the perfect lip glass. I think I might be hooked!

I’m am a MAC addict and it didn’t help when I started working at Nordstrom that I received a discount throughout the store, standard for most department stores. I soon found «my» MAC lady whom helped me find the perfect shades of eyeshadow, brow definer and lip sticks for me. I think I bought bi-​weekly if not weekly from this counter! Even without a discount this line of make-​up is reasonably priced for what you get. Since I’ve stopped working at Nordstrom I haven’t been back, since I pretty much stocked up on everything! But now that I’m running low, I shall return to find that perfect lipgloss or eyeshadow.
Go here and not to the temporary MAC store on the first level of the mall near starbucks!!! Way better customer service and not as crazy.

When I go to any makeup counter to have my makeup done, I stand back and observe for a while first to see which artists seem to be professionals who are working the counter but are also independent, and which artists seem to be new to the world of makeup artistry and are not pros.
After I’ve selected my MUA (makeup artist), I may have to wait a while and schedule an appointment with them later on, because the good ones are usually the most busy. I am happy to stroll around waiting for a pro then to be served immediately by a newbie.
When I’m in-​chair, I always let them know if I either a) have something I am attending and what I’m wearing/​how I want to look; b) want a new look and I want their input; c) have a specific look I want but want a professional to do the job instsead of doing it myself.
My fave MUA at this M.A.C. counter is Gloria! She always does an excellent job! I even brought in my own mother for Gloria to make over, and she loved her also.
When M.A.C. is debuting a new line, selling brush giftsets, Wonder Woman products, etc, I stay clear if I can, because I know it will be a madhouse and the service will be strained due to all the women pushing to the front. But in general, if I’m stopping in to pick up items and not have my makeup done, I usually have extra people asking if they can help when someone is already fetching items for me.

I walked into Mac to spend some serious money. But no body helped me at all! Even when I asked for help the girl turned around, told me she was too busy and shrugged her shoulders while I gave her a look like, «well who the hell is gunna help me biotch??» I walked around the whole counter two times browsing and hoping one of them would pull some crap out for me just so I could see it. I mean I know (and admit) to looking at people and judging whether or not I want to help them. but seriously ladies. Just because I am not a blonde bombshell doesn’t mean you should ignore me when I need help!
I would give them one more chance, only because I friggin love that makeup and will be needing a foundation brush soon. they better not blow it next time!

I suspect the maid stole my MAC carbon eyeshadow because it is nowhere to be found. Carbon is my essential shadow that I love to mix w/​almost anything. So I decided to hit up the MAC counter on my lunch break to pick up another carbon eyeshadow. I walked out w/​6 shadows, paint pots, eyeliners, & a studio fix compact. (This always happens when I shop for make-​up. haha)
The gentleman that helped me was very friendly & made some great recommendations. I love dealing with knowledgeable sales reps. =)
–1 star because they didn’t carry the lashes I wanted.

This is one of the in-​store MAC counters I actually enjoy going to. They always acknowledge me and they have a plethora of supplies.
I like this one. HAHA

I’m not a MAC addict, like some of you gals. But I do like their Studio FIX and take it with me everywhere.
I bought a FIX here ages ago, and never used it because the color was wrong. The gal who color-​matched me must’ve had low blood sugar or something. Anyway, I came back to exchange it 5 months later (hey, I’ve been busy). NO questions asked.
From now on, I’m going to the clearly homosexual young man at this MAC counter. He not only color-​matched me perfectly, but made sure that he took care of all of my shiny spots! What a professional. He reminded me of the roller skating «Terry» from Reno 911! Such a treat.