Springhouse Apartments

DO NOT RENT HERE
I am so disappointed with the service at this property. The management is terrible at providing information regarding your lease terms and payment options — then states «just so you know» you will be charged.
There was no water for almost a week months ago — it really feels like no one cares– and for the value of rent you pay– please consider before renting here.

Christna, Gaby, Freddy and the new Manager (i always fucking forget her name) are fucking amazing. The no water issue last year did suck fat balls, but it wasnt thier fault; yes, they could have handeled it better, but it is what it is. I’m moving becuase thier are too many fucking indians and these damn kids play thier music as they drive by so my fucking townhome rattels, but other than that, it’s a good place; oh and fuck all these jackasses that say there are cockroaches, rats and other bullshit complaints; they be lying. So move here, or dont, either way, ill miss yall!

I couldn’t have been happier with the service provided by NICK. He was extremely helpful, friendly and professional. My wife and I are relocated from Southern California and NICK made the relocation stress free. He got everything taken care of and organized despite the 350 mile gap. Highly recommend that you deal with Nick.

To start off– I initially really enjoyed living at springhouse apartments. I lived here for about 2 years. I always felt safe and the neighbors were quiet and kept to themselves.
Around the year and a half mark was when the water issues happened. 5 days of no running water. That meant you couldn’t wash your hands, take a shower, cook, flush your toliet, etc.
For almost 5 days! Just nasty. Luckily my parents live about 30 minutes away so I stayed there temporarily, but what married adult wants to live with their parents again? And thanks for the extra 30 minutes added to my commute to work. Others who did not have family nearby had to suffer with no water or spending their own money for hotels.
Understandably, things happen that management cannot control but there was definitely a lack of communication of what was going on. Eventually they started providing bottled water and on day 4 or 5, porta potties were placed in the parking lots for tenants to use. When all was done and over, tenants were only given a refund on the days we had no water. Management stated we still had access to our apartment during that time, so apparently that made it okay. Tenants were not given vouchers to obtain hotel rooms or reimbursed. Hotel rooms in Pleasanton go for $ 120+ a night.
I’m sorry but a refund for 5 days which equals around $ 200 – 250 for myself is not equivalent to the inconvenience one has to endure.
In addition, we were given a summary and timeline of what happened AFTER everything was fixed. Almost like they just wanted to save face to show the things they were doing but did not tell us at the time. Like thanks for the information AFTER the fact. It would have been nice to know a week ago. After the water fiasco, I also noticed many neighbors moved out. Their apartments sat empty for months.
Another issue I had was with the rent raises. Understandably, prices go up, especially for the Bay Area where housing prices are ridiculous to begin with. I did not like that prices would go up $ 200 – 300 a month once you had to renew.
Although the apartments are nice, they are not worth what management is asking for. The kitchen appliances are outdated. There is a washer and dryer in your unit but that was as well is outdated. Plus it’s so tiny, you literally can only wash a blanket at a time. The apartment itself is small. Walls are paper thin. You’re pretty much just paying to live in Pleasanton as it is a nice city to live in.
I eventually decided to suck it up, pay the crazy amount to go month by month, and eventually moved out at the end of 2014.
When we had questions about our deposit, we were passed from one person to another. There was a lack of response to emails and phone calls. Management never followed up with us. I have heard that this management company uses Springhouse to train new employees. They may have a high turnover rate as well. It is difficult to work with someone who has any idea of what is going on. There is a lack of concern from higher management with escalations. I am not sure how they expect to run a profitable business with this type of approach. I am just glad I am out of there!

Update: me and my wife moved to a different place at the end of the year because we couldn’t live with all the Rats any more (office don’t care), so now there is the deposit part they invited things like replace microwave door, fix cocktop and etc (things that didn’t have any problem but if they had they will need to fix it for free any way) to take our money and way is that because our unit was in perfect condition (we paint the place, did carpet cleaning and etc. Before we moved out)
Be aware they will Rip you off

A wise woman once taught me to write down what I’m thinking, give it some time, and if I still feel that way then move forward with sending or publishing it … With that said, I still feel like this is the worst living experience I have ever had.
I have traveled the country on rotation during professional school and never came across management so dismissive, accusatory, or nonchalant. Let me tell you about my experience.
First, I guess what could be considered good. The deposit was small, though we have yet to see how much of it will be returned since we’ve moved. The layout of the apartment was nice and relatively spacious … That’s it.
A water main broke a few months back and we were without water for about a week. Now I understand some circumstances are out of managements control. However, how you respond is absolutely under your control. We were first told we would not be reimbursed for hotel stays since we still had access to our apartment. Thank goodness California law is very protective of renters and clearly defines what is uninhabitable. Not having running water and not being able to flush your toilets (which is disgusting) is uninhabitable. So eventually we received a note, still saying «even though we had access to our home» they would refund us that money, like they were doing us a favor instead of just apologizing.
Soooooo, I receive an email saying I would receive my refund IN FULL. Two months later, still no refund, and SURPRISE! They now applied a calculation that would result in less than a 50% refund.
We had another incident where sewage was being regurgitated into our sinks and bathtubs.
The walls are paper thin to the point that you can hear your neighbors using bathroom or getting busy.
But management showed their true colors when we finally decided to move. We were given a note 1.5 weeks before our last month in our lease to let us know the price was going way up and that it was time to sign another lease if we were planning on staying. I gave them a one month notice and was told we needed to give 2 months so we’d be responsible through December, even though they had just notified us. I was told, and I quote «we didn’t even have to give you that notice, we did that as a courtesy.» Sorry buddy, again CA law says otherwise. Non accommodating and pretty nasty in their response.
I know it’s too late to say, but long story short (HA!) we got out with just a one month notice and are not looking back! TERRIBLE management! Really unprofessional and nasty in their interaction with you. STAY AWAY!!!
By the way, I posted a review with a news article regarding the water main incident. It was flagged and taken down … The fire chief came because if the water is out they are supposed to be notified immediately so they can have a fire watch on duty. SURPRISE again! The fire department was completely unaware until 2 days later. I know because I spoke directly to them. Absolutely irresponsible management.

We recently had no running water for five days and were only given a four-​day rent credit. Management acted like they were doing us a big favor by giving us the credit in the first place, claiming that we still had «full functional use» of our apartments. Yes, I could use my kitchen, but I could not flush my toilet or shower for FIVE DAYS! I missed two days of work because I could not show up to a professional environment looking or smelling like I did. The residents received excuse after excuse as to why this went on for as long as it did, claiming that workers were on site as late as 11:30 pm, which is a total lie. My boyfriend checked on the progress of the work supposedly being done multiple times, and there were no staff or outside contract workers on site past 6:00 pm, when the office closes.
Aside from this most flagrant example of mismanagement and irresponsibility, living in these apartments has been so-​so. Our appliances are old and of the poorest quality and often break down. Our dishwasher is unnaturally loud and doesn’t even get the job done, so we now hand-​wash our dishes. Every time something has needed fixing in our apartment, a worker shows up, looks at the problem, and claims that a part needs to be ordered. He says he will be back in a day or two, but we always have to call again after several days have passed with no update. None of this would be a huge deal, but we are paying over $ 2000 a month in rent, and we expect all of the promised amenities to be in full-​functional order. However, we know our complaints fall on deaf ears, so there really is no point in complaining. We’ll just move instead once our lease is up.
The one-​star in my rating is due to the fact that it is nice and quiet, at least in our building.

Its been 3 days now since the main water supply line is broken down. All apartments are affected! It’s like living in hell now. Society maintenance efforts look very amateurish and they are not able to tell when they can fix the problem after 48 hours…

So I can’t speak for others experiences, but so far, so good. Let’s break it down piece by piece. This is VERY detailed so be prepared.
Staff: Front office is amazing, a little kooky, but good. They’re a little more laxed than my previous apt. — Summerset Village apt.‘s in Chatsworth, CA. — but a little stricter than my apt. before that — The Verandas in Canoga Park, CA. -. Meaning, they are more friendly, more interactive, but they have very strict staff/​resident policies ie. can’t take or accept food from residents; can’t come to residents «homes» to see what they’ve done; can’t hang out with residents… stuff like that. BUT they are VERY happy and willing to go out of their way to make sure you’re enjoying your residency; I won’t go into detail, because I’m sure each case is individual, but they’ve «bent over backwards» for me. From the moment I came in check the apt.‘s out, Laura, Stephanie and Adrianna (from the order I met them… and Philip — the mngr., who I’ll get to later) they’ve answered all my questions; listened to all my concerns wants and needs and even suggested a resident that suited me better, all the while getting me moved in a pretty fast rate; that’s not even going into Laura and Stephanie staying late just to help me out. I know when I being «sold» to: I’ve done sales and I was in the Army, so I know when someone’s just trying to get their numbers up and screwing me in the back — without even buying me dinner first -, but that wasn’t this time. They are a LITTLE stricter with their move-​in process, which should make me appreciate my neighbors, but I’ve met my neighbors, so I wonder, but I’ll get to that in a second. The one thing I don’t like is what is stated above; It would be nice to be able to invite over the people that rents your place; I’m sure they’re a little curious as to what the individual makes it look like; also it’s kinda BS that they can’t take food, you can insult my wife and my kids, but when you can’t eat what I make, I take that personally… I’m a Chef, what can I say (relax, that was joke… kinda).
Over all, Front office staff gets a 3.9 out of 5 stars.
Maintenance: When they actually show up, they are friendly, amazing, and get the job done, most of the time. Freddy came in, and did what needed to be done, and asked if I needed anything else to be looked at. Freddy gets a five out of five. The cleaning guy — my apologies I don’t remember his name — came in, cleaned everything that the other guys missed, and asked me if I needed anything else, he gets a five out of five. Eduardo — I think that’s his name — he was very nice, very considerate, but kept arguing with me — maybe not arguing, more like disagreeing — about my AC, well after a week of complaining the AC guy came out and said it was low on Freon… I’m not as dumb as one would think. Eduardo gets 4 out of five. With that being said, if you call for maintenance more than twice in a week (when you’re moving in, you don’t realize problems till they arise, all though some should have not been problems) they usually ignore you and it takes some prodding from the front office. My last apt. was twice this size and I NEVER had an issue with maintence coming in a normal amount of time. So there is no excuse for that. Maintence staff gets a three out of five.
Neighbors: SO MANY INDIANS, SOOO MANY! It’s like freakin’ small country in here. It’s like what Saddle Ranch in Hollywood was to Australians. Don’t get me wrong, they’re not mean, rude or aggressive, but damn. Anyways, I’ve noticed there are many families around here, but I haven’t noticed any kids running around like «Lord of the Flies», but they swarm to the pools like a fat kid with free cake, so as an adult, and one wanting quiet after working 13 hours on his feet, it’s a bitch and a half. Also, it’s annoying as fuck to hear the young adults bumping their music from their cars at 11pm or 7am when they drive by; don’t get me wrong I’m 33 and I play my music loud, but A: it’s actually music: punk, metal, hardcore; and B: I don’t do it when I’m in a resident setting. This goes to my previous statement about trying to rent here: I don’t see how a bunch of college kids could rent here; or how it’s ok for them to have ten people living in a two-​bedroom; two bath place, which seems kinds illegal. Now, except for the few times I’ve had to go and talk to them about the bass volume, they’ve been very nice, and haven’t heard any music or parties coming from their place. Neighbors I give a four out five.
Parking: You get once covered spot; everything else is «first come, first served» or something like that. There is enough parking, but if you wanna park close to where you live, you better have a plan. The resident parking is the same as the guests; and sometimes there are a lot of guests… so there you go. Parking is a 3 out 5.
Overall I give this place a 3.5 out of

I’ve lived here for about 8 months now, and I’ve been very pleased overall.
The residents are very kind and respectful. On some occasions we’ve been loud past quiet hours (10pm) and they always ask us to keep it down rather than involving management or security. The demographic is more family-​oriented but a younger crowd would fit in fine as well.
The management is excellent in terms of communications, accommodations, and managing maintenance requests. The prices are very competitive for the area.

I lived in this complex for 4 years, and never had a problem with them until I moved out.
Upon giving my notice, I cleaned the apartment very thoroughly and even went through the trouble of renting a professional carpet cleaning machine *at my own expense* to ensure I get most of my deposit back.
After I moved out and cleaned the place, I went to the front office so they could schedule and do a walk-​through. The cleaning job I did wasn’t perfect, but it was damn good. Both people in the front office refused to do a walk through and asked that I come back «later in the week.» Since I was moving 75 miles away and was starting a new job, this wasn’t possible. I offered to wait and simply asked one of them to literally walk through the place and tell me how it looked. They refused.
Upon hearing their refusal, I dropped off the keys and told them I was leaving. It was a polite, yet tense, exchange.
Several weeks later I received a notice in the mail along with an invoice for «damages», which included a soiled carpet pad. I immediately called them and asked why they thought the carpet and pad was damaged, and their response was «Well, the carpet wasn’t damaged but the pad was. It had cat urine on it.» First, I’m allergic to cats so that’s not possible. Second, I never had any animals in the apartment. Third, how could the PAD be damaged but the actual carpet not be? I asked them for proof it was cat urine, and they refused to provide it.
I told them to provide me with a detailed estimate of the damages, which they did. I tried to compromise with them, saying I’d pay for some of the things I forgot to do, but I would not pay for carpet pad damages. Their reply: pay for all the damages or we’ll sue you and ruin your credit.
I promptly contacted my attorney and had him write a letter, offering a compromise. Springhouse still refused to compromise, and proceeded to put a derogatory entry on my (perfect until then) credit report. It was only after I threatened to bring legal action upon them did they stop harassing me.
I feel they were attempting to get money out of me without providing proof of damages.
When I hear of someone looking for a place to live in Pleasanton, I always steer them away from Springhouse. They ruined my credit (temporarily), they refused to do a walk-​through in my presence, and they lie.
*They only get one star because I’m not allowed to give no stars… which they deserve.*

I’ve been at Springhouse two months now, and I happily call it home.
Here are some pros:
*Friendly front office staff (seriously, everyone is SO sweet!) who I trust will take care of me
*Cute communal area for TV/​study adjacent to the front office (it’s also rented out for parties which is a cool option)
*Quick to respond to issues (they resolved those associated with our move in a day)
*Plenty of visitor parking
*Beautiful apartments with fresh carpet and paint
*Apartment perks for the loft: fireplace, outdoor storage, and a patio
*No neighbor noise: I have the benefit of having a 1 bedroom with stairs, and it’s so lovely to not worry about making too much noise for your neighbors below!
*Nice swimming pool and BBQ area, hot tub included
*Overall nice premises: they maintain the landscaping etc very well
Cons:
*Small washer /​dryer: we do about half the loads we used to
*Loft style sound: if you get this style apartment, prepare to not have a lot of privacy and to hear everything that’s going on inside. This is more something to note, not something SH can do anything about
*Small bathroom: you get in and out since there’s no room to move around
*Recycling/​trash: there’s one teeny tiny recycling bin on our side which sucks bc I always have a full bag of recycling that there’s no room for. The dumpsters also tend to overflow on the weekends-it’s not a pretty sight.
I highly recommend a visit here if you’re looking in the area! The respect for customers really took my satisfaction to the next level.

I lived at Springhouse for three years. The office & maintenance staff always took care of any issues that I had. Thomas, the assistant manager, does a great job. The complex is in a great location; close to 580 and 680, close to grocery stores and restaurants.

This place sucks, the staff is clueless and frequent car vandalism and property theft happens on a regular and the maintenance men dont fix S#&$ they rather tell you how to do it.

Lovely apartments. Horrible staff. Lived here many years. Very strategically located. Pretty apartment complex. Well appointed apartments. No complaints, except for my final experience with the staff at the rental office, one individual in particular. Very rude, condescending, hostile, dishonest & disrespectful. I had to give him a piece of my mind. Someone needs to remind them that they work in the hospitality industry where being courteous & hospitable are a major part of the job.

They are okay. Service has gotten better in the last few months.

I agree with J.S. review.

I lived here for about a year and the staff seemed to be pretty friendly, despite what other reviews said from other sites. Although, i’ve never really had to deal with them all that much, except for signing the lease. I’ve maybe had to contact the maintenance department once or twice with no complaints. The apartment itself and the grounds were pretty nice. all appliances and cabinets were up to date. The heater worked really well except for the master bedroom. For some reason, my room was always 5 – 10 degrees cooler than the rest of the apartment.
The only major downfalls were the neighbors – the people below my apartment were smokers and would always smoke out on the patio, but if i had my sliding door open, all the smoke would billow in and settle in one corner of my family room.
The guy above me was surely on crack – he would never stay still for more than 5 minutes. It seemed like he was constantly moving around and continuously going to the bathroom every 10 minutes – yes, i could hear his, how do i put this nicely, «urine stream.»