Team009 – Prospect Mortgage

Unbelievable team! I have been trying to get a mortgage loan for the last few years. However due to bad credit because of bankruptcy and foreclose (when the market crashed) I have not had an easy time. Each time I contacted Stephen and his team they were always very helpful and went above and beyond trying to get a loan for me. After several attempts they were finally able to help me secure a loan. They were also nice and very helpful. I would recommend them to any one and plan to use them in the future if I need too! Best team out there!

I had a downright terrific consumer experience with Stephen and Team009 refinancing my condo in San Francisco. I was going through a divorce and buying out my ex, so this wasn’t an entirely simple transaction, but they got me a great product with amazing service and got it closed on time. I would strongly recommend them.

As a Realtor I have worked with many different lenders and loan officers. Some experiences are good, while others can lead to unnecessary frustration for my clients.
Every time I have a client looking to get pre-​approved and purchase a home or someone who is refinancing I send them directly to Steven and his team. For my personal purchases and refinances I will only use Steven (that goes for my family and extended family as well). The knowledge and understanding of the mortgage/​loan business Steven has built over many years is invaluable.
I have many stories of Steven coming through and «making it happen» for myself as well as clients.
However, equally as important I have multiple stories where Steven said a buyer couldn’t get a loan after reviewing their file and the property. In some of these instances buyers went and found another loan officer who made them empty promises, got under contract then had it fall apart. These are always such unfortunate situations because so much work goes into purchasing a home and it can be very emotional for my client.
At every opportunity I recommend and use Steven and his team because they are really the BEST– I don’t think I could put it any other way!

Successfully bidding on a house in the bay area involves extremely fast turn around times when it comes to bids. Stephen and Dianna and the team were extremely responsive, and their support was a huge factor in our submitting of the winning bid on time. They were always available to answer questions, troubleshoot problems, and provide assistance. Highly recommended.

Stephen, Dianna and team were amazing through the entire process of securing our home.
After a disappointing experience with another lender they swooped in, provided amazing service, answered many, many questions real time, stayed in close communication with both my wife and I, along with our realtor, through the point of signing closing documents (Stephen joined us in person) and receiving keys. We highly recommend this team. They’re amazing.

I have been a Real Estate Broker for 26 years, and Team009 has been an integral part of my team for over 20 years. Their knowledge of the profession is unsurpassed which has helped my clients secure loans for properties that they might not otherwise be able to obtain. Team009 is all about communication from beginning to end, and beyond. I would not be able to do the volume of business that I do without them. The client always comes first with them.
Team009 is the only lender that I recommend to my clients.
Kenn Callahan
Real Estate Broker
Callahan Real Estate Group
Coldwell Banker

Team009 helped my wife and me secure our first home loan and have helped us with several subsequent refinances over the years. Stephen and his team have always been incredibly knowledgeable, helpful and available. His advice has proven invaluable over the years. I have come to trust and rely upon Stephen in matters pertaining to a myriad of financial decisions and feel like he genuinely is looking out for my best interests at all times. I cannot recommend this team highly enough. Steven has been instrumental in helping us make solid, informed financial decisions that have benefited us tremendously. Terrific person, and terrific team.

I have only wonderful things to say about Steven and his team. I called Steven even though I was very skeptical about our chances of qualifying for a refinance on our home. We have made some mistakes with our finances and had high debt and low credit scores. Steven was encouraging and kind. I couldn’t believe that he wasn’t treating me like a second class citizen because other loan officers had! He always left me feeling hopeful! After the initial call, Diana became our point of contact. She answered questions almost immediately, every time!!! She too, was kind and extremely helpful! She made things go so smoothly! These guys even sent a mobile notary to our home so we didn’t have to come in to sign the papers! If you are in the market for a refi — give them a call! Thank you so much for helping to improve our families quality of life! We highly recommend TEAM 009!!!

I cannot recommend Prospect Mortgage highly enough. From the initial idea of possibly upgrading our tiny house to the final day of obtaining the keys to our dream home, this team was a class act. They answered questions by phone, email and text so quickly! They were skilled and creative, and knew the answer to even the most difficult or unique question. I felt supported and guided every step of the way. If you need a loan, these are the people to go with. You won’t be disappointed!

Steve and his team helped me obtain a refinancing when several other lenders failed! Actually it was around this time a year ago, on 2 loans. I always had a lot of questions and I got answers quickly. They simplified the paperwork involved and kept me informed all along the process which went very smoothly. He even took the time to be with us at close of escrow to ensure that all went well. I highly recommend Prospect Mortgage — Team009!