The Home Depot

Came to get some items at Home Depot today. Sorry but when I say «I am not interested to the Solar City «salesman that means not interested. But that wasn’t good enough for him. He was rudely persistent as to why we were not interested. The guy wouldn’t let up. I was forced to go complain to the store manager about him. I don’t like coming to Home Depot and get harassed by outside vendors.

The service at this Home Depot is terrible I waited 25 minutes for someone to come help me for some faucet washers unbelievable that’s why I always like the little hardware stores because they seem to help you a lot better and are more knowledgeable

Thanks Andreas, assistant manager, for coming through! Initially, the assigned serviceman (Adam) bailed several times for various reasons when he wasn’t flaking or cancelling several appointments or failing to not call or show before falling ill – bottom line, I spent more time calling multiple times daily for two weeks to demand service and installation that proceeded my earnings, and finally wound up getting Andreas who (within an hour) sent out THE BEST crew ever! Dan and his crew were spectacular. I’m the kind of person who does not fail to dole out complaints or compliments appropriately; its on fair for my Libra scales. But these guys were on the mark!
Thank you all for gettin’ her done. Long road but the final destination was so worthwhile. Thank you!!!

Went in to get some wood for a job. First I stopped the forklift guy because i know it can take a while and said I needed 3 pieces of wood from up high. He said 1 thing in front of me. Did the rest of my shopping and then forklift person went on break and said he wasn’t sure who would do it. Then the person comes and can’t use forklift. Had to get a different one. Finally after 45 minutes of waiting I got the wood. Also the cashier rang me up for 99 studs instead of 9. I caught it because it seemed high. $ 700 high! No apology. Just shrugged off. Never will I go here again. Not friendly. Not helpful. Slow. Un prepared for the day. I sensed my frustration in the other customers as well

I went to Home Depot to pick up an ‘Electric Fireplace’. This was a seasonal item and there was only one left as the ‘Last One’ marked on the tag indicated. I looked around for the box but couldn’t find one so I went to customer service. I asked ‘Martha’ if there would be a box and instructions. She frowned and said ‘I doubt it’. I was surprised by her immediate negative response and lack of ‘customer service’ skills. Why is Martha working in this department? I asked if she could find out for me.
I went back over and put the item in my cart and went back to the CS area. She walked over and said there was no box and no instructions. I asked if they could give a discount then. This earned me an even bigger frown. I waited as she presumably spoke to the manager. She was laughing as she hung up the phone but resumed her frown as she came over to get the SKU. Were they having a private joke about the customer asking for a discount? I certainly felt that way based on her demeanor and tone when speaking with me.
I then asked if the manager was going to come up and speak to me but she said no that she would print the instructions for me. While she worked on her computer she hummed and swayed along happily to the holiday music and smiled to her co-​worker. Eventually she did offer ten percent off for which I was grateful.
Why does home depot employ someone in customer service, or anywhere in the store for that matter, whose immediate response to a customer is negative?

The employees are very helpful and usually really nice.
I’ve found Home Depot is good for finding the basics. If I’m looking for something not too common, they don’t carry the product. I need to go to other hardware stores to find products that don’t move off the shelf quickly.

One star solely because I have to give one to be able to explain. We went into the store about 10 days ago for a washer and dryer and had to wait until today for delivery due to work and the lack of available delivery days. We had the sales associate leave as social note letting the driver know they had to access a military base. I received a call at 850 this morning from the driver saying he was 20min out, and reminded him that he would need an ID, registration and insurance at the gate. 2 hours go by and he is turned away bc he has NONE of these documents and we are told we have to reachesule… meaning we had to wait until Tuesday because of our schedule now. When I called to find out how this can even happen, I mean, how does a company not have their trucks prepared with necessary documents or drivers with a valid license? I got the run around. I called home depot TWICE and waited each time for 18 – 20 min and had to wait for and returned call twice (one of which was never made, prompting and additional call). Needless to say, still no resolve.

Horrible experience– Scheduled a wood flooring install with Home Depot against the advice of my friends and family to go with an independent contractor. Turned out to be a big mistake. The wood was over before the installation could finish and I had to run around Home Depot multiple multiple times to get the materials and scheduling the install again (exactly what I was trying to install). They eventually sent the material after the run around. Turns out the measuring company is different than the installation company and a few folks in Home Depot flooring dept were sick so no one was over seeing the installation, Really !!!
My advice — Go with an independent installer and save money or another company like S&G who stand behind their product and installation.

This Home Depot is a much nicer place to shop than the HDs closer to where I live i Oakland.
The reason for this five star review in particular is one of their staff: Sean in Customer Service Dep’t. He is fantastic!!! I am accustomed to tracking people down in quasi-​warehouse stores. So having a staff member actually approach a bewildered-​looking me, to ask if and how he could help, focusing on exactly what I required, offering advice without the least bit of condescension, (which happens sometimes with a clueless customer) helping me find the item I needed (a certain kind of ceramic tile) taking time to locate the Home Depot which had it, providing useful information… on and on. Really, this man made my day!!! I entered rather discouraged about a home remodeling project, and left elated that something within my taste and budget was doable. If anyone from Home Depot in Pleasanton sees this – please compliment and recognize this outstanding employee!

Just like any other Home Depot location. However, we were unhappy with our customer service. My husband and I were inquired about cutting PVC pipes at the store… one of the workers sort of helped us but didn’t even offer to show us the way to the PVC pipe cutters or anything.
On the upside, the worker who helped us out at the self-​serve registers was extremely amiable, wishing us luck with our haunted house project!

Stay away from the Home Depot for any of their contractor work. Like Tannaz review below we hired them for a kitchen remodel and they are over 6 weeks behind their timeline, with several other issues that have been a pain to resolve. They do not have any customer service that cares about their consumers. Their «assigned» contractor installed our new refrigerator, it had a leak and it ruined our brand new floor.
Neither Home Depot nor the contractor have come up with a solution on how and when they will repair it,.their answer: They are too busy with other projects.
I have put a claim in from the Better Business Bureau. The Home Depot’s advertising that hiring the service with them saves you tons of headaches is false! After this experience they just cause more headaches.
Do not use Home Depot! Go local, you might have better customer service.

So I show the guy in flooring a sample I like and ask, «how much is this one?»
His response, «I don’t know» and he just looked at me. He didn’t try and look it up or anything!
I walked out. Going to purchase somewhere else.

In summary I was initially frustrated by one woman in customer service who has limited skills but the rest of the staff came thru and provided excellent service and went beyond to satisfy me.
I ordered my weber grill online to be installed and shipped to store but it was still in box when I went to pickup. Their system has bug where it doesn’t indicate to store to assemble it. She tells me their assembler contractor works only Wednesdays so pickup then, and today is Friday.
Why can’t a huge rich company use and hire own employees! Unless a legal prevention measure. But installer should come at least twice a week.
Do more. Save more is that their motto
How ironic!

I so wish there was an option to give them a negative star. They don’t deserve any stars at all. Bunch of task managers with who don’t understand the whole picture. Including the managers… Just to name a couple of them working here are David and Kenny. They don’t care after they have sold the item to you. Don’t call because you will be wasting your time by being on hold and ultimately the person who answers will immediately hang up. Deliveries sucks big time.

This is the most horrible store I have ever been to.
Now I am not saying this because I came to the store once and had horrific experience with their customer service.
I am stating this as a fact from years and years of frequenting this ridiculous place. It actually makes me feel like a complete idiot because I kept coming back, regardless of the fact that the employees are utterly untrained and completely moronic. I know that sounds mean of me so i will take that out burst back… It is not their fault that they are not trained and informed.
For years i have come to this location and literally every time I needed to find something I would spend so much time simply finding someone to help me. I would finally find someone and they had no idea what I was searching for and would stare at me as though I was an alien from another planet. It never occurred to them to find it for me or figure it out. Once I had them not even look at me and they simply pointed a direction across the whole building.
Me: Hello. Yes, I am looking for fire starting pellets.
Them: Um I think they in gardening but I don’t know where.
Me: Ok, um can you find out
Them: there somewhere over there (turns back and walk away).
So I go to the gardening section and find the lady at the register for gardening
Me: Hello I am looking for fire starting pellets… can you help me?
Lady: Ugh… I don’t know you need to ask someone in gardening.
Me: Are we not in gardening and aren’t you here? (me staring at computer as to say look it up in the database)
Lady: (starting to mutter to other employee trying to figure out what to do.) I try to call them on the P.A., you sure… I don’t know where they be.
Other Lady: I would not try that they never answer!
Lady: (Standing there frozen for 1 minute) Um you know I seen em before down that way in one of those aisles.
Me: That is not very helpful…
Them: (walking away calling on P.A. and then just leaving me and walking far away as I stand there… and then she is gone)
Me: (completely lost for words and walking out of building never to return again)
That can pretty sum up the many true stories I have in regards to this location’s customer service for the last 10 years. During those ten years though I have seen a sharp decline. The register people of all are completely clueless. There is never enough floor staff.
For now on I am never entering this store and most of the time my experience is the same at other locations like the Livermore store.
I will go to Lowe’s as they are truly amazing and I am never disappointed with their customer service.
Home Depot… please send your awfully trained employees to Lowe’s to learn a thing or two about customer service and product training.

Review for paint counter only:
Came here on 7÷15÷15 around 4:30pm, the woman working at the paint counter was extremely helpful! I got thrown into a paint project last minute at work, and the woman working was able to help answer all of my questions and give me suggestions on what type of paint and finish would work best in the room. Thank you!

I used to buy at home depot all the time, but now I refuse to shop there.
1. They have these annoying cameras with video screens and chimes, 4 – 6 per isle just to remind you that they don’t trust you and you’re being watched. Wow. Reminder when you were a kid and you’d go into a store and the manager would follow you around? Same thing, ‘cept I’m 59.
2. One register. Check yourself out. Shouldn’t I get a discount if I have to ring myself up?
3. Miles and miles of empty isles. You had better know what you need. What happened to all the knowledgeable help? Last straw was getting chewed out for cutting my own wire. Did I mention that I’m old enough to measure and cut a piece of wire by myself? I can tie mutt own laces too. And no, there is not a sign tell you to ask for help.
There’s a Lowe’s and an OSH a couple of Mike’s away. I would recommend either of those.

The Home Depot rep. didn’t know much about the properties of the chains he was selling, another customer did. went on other guys advice. hopefully, the chains won’t
stiffen up like previous ones.
bought chains. noticed ipod charging attachment (5), one is beginning to fray…
reasonable price, usually up to $ 10. each…

SAVE THE BEES! PLANT ORGANIC SEEDS AND PLANTS!
I came here to find some nice plants for my outdoor garden as well as a vine plant for inside the house.
I would like to tell anybody reading this about how the plants you buy at stores like this may actually be harming their pollinators (honey bees, butterflies, etc.)
Almost every plant that I picked up here had a small plastic tag on it that said «this plant was treated with Neonicotinoids.» I personally knew from research and reading on the subject that neonicotinoids are taking out the honey bee (and other insect) population and directly jeopardizes our food system. Yes! The food you eat was made possible by your fellow pollinators.
Neonicotinoids are insecticides that is so powerful that it can even be sprayed into the soil for the plant to soak up. By doing so, this directly affects the plants’ pollen by altering it’s natural state. When pollinating insects such as honey bees come along and pollinate your plants, these chemicals alter the bees ability to be able to forage for nectar. They can even prevent them from being able to find their way back to their bee hives. We are slowly killing the honey bee (as well as many other pollinators) population by using crops that are treated with these chemicals, by using the chemicals in our soils, and by using genetically modified or chemical treated seeds.
So many of our natural from-​the-​earth foods rely on pollinators to even exist. Think of the pears, apples, grapes, coffee, beans (the list goes on and on and on). One third of our food comes from pollinated crop.
If we continue to use these harsh and toxic chemicals on our plants, we will continue to take out the pollinator population. Imagine a world without your favorite fruits, vegetables, beans, nuts, etc.
So, you may think that by buying lavender or other flowers here at The Home Depot that you are actually helping your garden creatures, but you will actually be killing them and harming your own food industry (the natural one, not the GMO industry).
I encourage you to read about it for yourself!
SAVE THE BEES! PLANT ORGANIC SEEDS AND PLANTS!

After we moved Mom into her new place, there was a honey-​do list a mile long… enter Home Depot
I’d learned long ago that timing is everything & that especially holds true for here — get here early & save your sanity
They had most everything we were looking for (& some things we didn’t know we were looking for)
I liked the huge signage that made it easy to find the various aisles we needed & the selection was huge
Checkout lines were plentiful & we found lots of staff walking around, willing to help
This is definitely not the Home Depot I remember from the past & w/​all these improvements, have to say we left there (multiple times) impressed — ’cause, yeah. There were *multiple* trips!