The UPS Store

First time visiting — The UPS store — even though I drove by the complex multiple times before.
I was a little hesitant coming here based on Unilocal reviews however with my personal experience this morning I will definitely recommend my family and friend’s to come here IF they need pictures for his/​her passport renewal. And, I highly recommend you ask for Maria who was friendly, professional and made sure my passport photos x2 turned out the way it was suppose to turn out.
First time she printed out my photos, 1 of 2 photos had a yellow stain/​mark on one of my cheeks on one of the two photos so she decided to go ahead and take a second photo, which the stain disappeared. She was nice enough to cut the photos in the specific 2×2 size + kindly place them in a envelope so I wouldn’t mix up later with the first photo she took. She asked me if I wanted to keep the first photo or if she wanted me to shred my picture, but I asked to keep not wanting my photo to be out there even though the store was going to simply shred my photo later on.
You get (2) 2×2 colored passport picture for $ 16.00, fair price I thought.
Overall, I had a great experience with this UPS store, Maria was professional and I will definitely send my husband here when he’s ready to renew his passport.
You can find the UPS store in the same complex as CVS/​Safeway/​Bagel Café/Mike’s Bike on Bernal and Valley.

Rude service. Simply wanted to drop off a package. Woman said, «No, I need to give you a receipt». Fine. But she proceeded to carry on a casual conversation with someone else, used her finger to direct me to the scale, gave me the receipt with no thank you, no eye contact. Continued to talk to the same guy as if I didn’t exist. Too many other options these days for the same service. Think twice before stopping here unless your needs are urgent.

Came in to ship a couple of boxes. One needed tape. The nice guy behind the counter explained there’s a $ 2 charge for that. No problem. Another customer came in with the same situation. Another employee, an angry woman, explained the same $ 2 charge in such a hostile way that the customer walked out. Another guy walked in asking about renting a mailbox and got a harsh 3 word explanation of pricing. So my transaction was fine but listening to that woman bummed me out for the rest of the afternoon.

I am so happy with the service at this store! They are fast friendly and add a personal touch every time! Thanks!

I am only commenting on their Notary Service. I went there to have copies of some pages of my US passport notarized as true copy. I had to send them overseas. The notary was a middle aged woman. She produced a standard form. I asked her how would she attach the copy to it. She said by stapling them. I said anyone can remove a staple and replace the copied page. How does that guarantee the authenticity of the copy? She had no answer and said, «I’ve had no trouble so far.» I told her that, of course, she would not be troubled. It is her customers who would be in trouble. At that point she became rude and said, «I’m not going to help you.» She even took away a copy of the standard form (blank so far).
If there is a need for a notary in Pleasanton, I suggest you use «Totally Notary». She is awesome. I am going to post a review for her too.

The staff there is very friendly and fast. Everytime I come here and will leave with 2 mins…

I went to have some legal docs notarized. Darlene helped me and did an awesome job of juggling many cusotmers along with me! She evaluated each job and got them all accomplished in record time making each customer feel special and well served! Thanks again Darlene — much appreciated your excellent service!!!

The clerks are mostly helpful. FYI: Notaries in California can no longer fill out I-​9 documentation for out of star employers. You must use an immigration specialist.

Five stars, for a UPS store? Absolutely.
Most of the time people aren’t recognized for their quality customer service and how well they do their jobs. I was out running errands and happened upon this location while fueling up at the Safeway gas station. I received excellent service when I came in with my son. He is three and has a broken leg, so between carrying him as well as the two boxes I had, I was at maximum load carry capacity. Thank god for the wonderful woman who works there, Darlene, who came to my aid and helped unburden me of the mass of items I was attempting to carry up to the counter. She was so very pleasant to my son, making him feel comfortable and getting him to laugh and smile. She was warm and inviting as I explained what I needed to do with the returns I had. She made great suggestions that satisfied my needs, because I don’t know what the heck I’m doing when it comes to this stuff. She was quick and efficient while processing my orders and I was very pleased that I didn’t feel like I was being over charged for what was being shipped.
The store is very clean and tidy inside, which I cannot say for other UPS stores in my area. Everything is laid out and easy to understand. Even though this isn’t the closest UPS store to my house I will be returning as I am very confident that this location will deliver what I believe a good and honest business should.

Came in on the Monday after Thanksgiving, only one clerk behind the counter at noon. We needed four signatures on 3 sets of documents, so the lady clerk, Darlene, asked us to wait until she finished serving all the shipping customers. As the shipping customers kept coming in, we waited for half an hour. As we complained, the clerk couldn’t explain why we had to wait while we were in front of the line!

I came in to make copies of documents (about $ 25 dollars worth). Woman behind the counter said I had to pay $ 3.00 to access the computer. Really? $ 3.00 to use the computer to make copies? I’m paying for the copies… Is it $ 4.50 to breath while in the store?

This place quoted me at least $ 50 more to package a shipment than the UPS store down the road on Hopyard. The woman who answered the phone kept saying everything was going to be «AT LEAST» this much or that much, almost as though she was trying to scare me off! I’m not sure how two UPS stores can quote such different prices? She quoted more than what UPS calculated online so I know she’s was overestimating, but the guy at the Hopyard UPS gave me exact quotes that matched online. Wouldn’t bother with them again.

Alright I have been to this UPS location more than 10 times in last 9 months. I knew that what they charge for shipping UPS is always a bit more than what you’d pay if you go to UPS company location on Norris Canyon Road in San Ramon. However three events in last 9 months led me to write this:
a) First they would not take a pre-​paid 2^nd day air shipping box. Mind you this is pre-​paid, insurance paid etc. All they had to was accept it. No reason given. I guess they were mad they missed out on chance to fleece me out of some money!
b) Wanted to ship a pair motorcyle tires & their quote was more than double what UPS website provided. When I challenged the lady at the front desk she had that sheepish grin (you know when you are caught with pants down) on her face.
c) Few weeks ago stopped by to ship a pre-​paid 2^nd day air label & the lady there would not let me use a UPS box instead she wanted me to pay for a box. When I asked her why she said that «we are not a UPS store & we have to make money». I went to other UPS store they had UPS labelled boxes which I used and nobody asked me why or stopped me from doing so.
Shady business tactics with an intent to always extract that penny from the customer. I have interacted with owner few times and his zeal to get money out of your pocket has rubbed off on his employees as well. Dirt bags; owner & all the employees.
Stay away, go to some other UPS store or even Fedex store.

These Guys are great! They are super helpful and friendly.

Always a short or no line at all! Have a few if the ‘little’ mailing items you may have needed
But the bright star is Staff member, Darlene! She’s bright, chatty just enough, honest and tries to get you any legitimate discounts she can offer you!
The location is fantastic, but honestly? I think it’s Darlene who keeps me coming back! Give that girl a raise!!!

I’ve visited this location twice so far, both times with excellent service! On the first visit, I went in to ship a bread maker to Reno, Nevada, and the man found a box, taped it up, printed out all necessary labels, basically did everything with a smile on his face. On the second, most-​recent visit, I went in to ship an iPhone and an iPhone case within the state, and the lady also found the box, taped it up, printed out my labels, and even engaged in happy conversation with me. I’ve never had a problem here at all and highly recommend this location!

I am a stay at home mom that recently started selling handmade accessories online. When I first started I had absolutely no clue how to package or ship my orders. I went to this ups store and the gentleman there was so helpful. He took my items and packaged them up quick and efficiently and gave me helpful tips for future orders. I have received nothing but good feedback from my buyers about their items arriving in perfect condition. The staff is very friendly and even remember my name. I look forward to using this location for all my future shipments!

ZERO STAR if I could.
Do not get your passport photo here. This place (I am not sure about other UPS stores) is a joke when it comes to passport photo.
Cost me $ 16 and at the end I was handed the uncut passport photo without envelop or anything.
I asked about why it was not cut, the young kid responded that they don’t have cutter, and that their boss do not want to carry the cutter. Well, this is the first place ever I got passport photo that do not cut the picture for you and place into an envelop.
$ 16 for just a print out? I can do that with my own camera for a buck! I ended returning the print and asked for a refund.
Don’t waste your time at this store for passport photos. What a joke. Their passport photo service should be removed so that it doesn’t waste people’s time!