Tri-Valley Orthopedic Specialists, Inc.

Both Drs. Stine and Oji are my surgeons. They are superb. Dr. Stine was my surgeon for my very involved and highly successful rotator cuff surgery. He is my «go to» surgeon for all things orthopedic.
Dr. Oji is my ankle and foot man. I adore both of these men. No one will touch me but them or someone to whom they refer me.
I can’t speak highly enough of TRI-​VALLEY and the team there. ADDITIONALLY the staff at reception is excellent, warm, caring and friendly. Scheduling personnel is also great.
Top to bottom, end to end this is a top flight group; every person regardless of function. You can’t find a more caring, talented, compassionate, and skilled group of people.

Great place. I’ve always been taken care of there. Sometimes there’s a wait but what doctor office doesn’t. I have had three surgeries with Dr Dainer and they have all been great.

The very best in veterinary medicine! My doc, Immerman, seems to be ok, but their system is ridiculous and terrible!!! I had delicate and serious surgery, but nobody followed up. That wouldn’t be so bad, but when I tried to get a hold of someone to get a prescription for pain meds, I was on hold for thirty-​three minutes, then got a voice mail box, the message saying that the doc’s «personal» assistant would get back
to me; she never did, nor did she respond to the fax request from the pharmacy! I’m still in pain, still without meds, still no response to my call! It’s been two days. This is a terrible system… avoid at all costs!!!
Called again today… hold for twenty-​two minutes… rude person answered… put me on hold mid-sentence…hold again eleven minutes… now the phone is ringing as I type this, but nobody’s answering… seven minutes… is this a cruel joke!!! Oh great, now the system hung up on me!!! I’m so frustrated!!!

I’ve been here several times for my 2 daughters and myself. I had no issues with their Doctors, But this is my second time having «issues» with Dr. Hou and his assistant Tara.
I’m currently waiting for an apt that was at 3:50 and it is now 4:35 and I’m deciding to use my time to write this overdue Unilocal review.
I’m here because last time I came my daughter had an apt 40min before mine with a different doctor and it was such a cluster… beep!
I ended up walking out. Tara was rude and I never once saw Dr Hou.
I was taken back to my daughter’s room having checked in already for my appointment. I verbally told the assistant who walked me back to make sure they knew I was in my daughter’s room. I waited and waited and finally I left my daughter (a senior in high school) to see why I wasn’t called back. Tara put me in a room and proceeded to scold me and the «appointment maker» for scheduling my appointment near my daughter’s time…40 minutes really? But I guess if your constantly running an hour behind I could see the predicament.
She said because I was late (patiently waiting in another room) that they took someone ahead of me.
She didn’t say she was sorry just put the blame on the staff stating «we had a talk with her» and even had the audacity to tell the appointment maker it was her fault! Sorry don’t try to pass the buck on this one Tara.
So it’s 4:45 and I’m still waiting. This will be my last time coming to this office. I will be taking my records and business else where. They need to get their act together.
They are blaming this on a «new system»…so what about the other times? That’s their alibi.
Its 5pm I’m still waiting (they brought me to a back room to wait some more) 1 hour 10min past appointment time.
Still waiting in back room…5:15 (25min in back room and no one has checked on me)
I was finally seen at 5:30. An almost 2 hour wait for 10min of the doctors time.

I was first seen by Dr. Elrashidy when I woke up one morning could barely move. He has amazing bedside manner– he is extremely patient and professional and helped me get moving again. I was later referred to Dr. Hou, he is also very patient and kind. Their team has a full circle of services, and keep you aware of your treatment and how the insurance will interact. Without this team I would have never gotten moving as fast as I have.

At this point I’m pretty disappointed and somewhat angry about the lack of care I received from Dr. Danier.
I came in to see him after I tore my hamstring. He saw me three times over a period of 5 weeks. Never ordered an X-​Ray or MRI. At my third visit he told me it was a strain not a tear. I had to beg him to get a prescription for PT after still feeling like something was not right with my injury.
I went to another Orthopedist to receive another opinion. It turned out that I had a very severe injury. I had torn two of the three tendons off the insertion point on the pelvic bone. One of them was completely torn off.
Dr. Dainer did not do his job properly in treating me. He just barely did the basics and I got to pay the bill.

I have been a patient if Dr Stein for a few years now and have been very pleased with my care and treatment plan. Yes, sometimes it can be frustrating trying to schedule and appointment and the admin staff is pushed to its limits but I have been able to work around some of these issues. To me, personally, these issues are worth it due to the level of care I received. Yes their PT staff is busy but they are great!

This group needs to take a serious look at what good patient care means. The doctors seem to be qualified but spend a minimal amount of time with the patients. Dr. Hou has fabulous credentials yet his assistant Tara freely gives out advice and then confirms what the doctor wants to do. In my last visit (for which I waited a week), he didn’t even check my injury and talked to me for a few minutes, which he could’ve done on the phone. What dangerous practices!
They also take a extremely long time to process simple paperwork: one to two weeks is standard to write up a 5-​minute office visit. So, if you are in a lot of pain as I was, tough luck. «It is a process.» I was told by Tara with total lack of empathy.
Also, the whole vibe of the office is unfriendly. For example, there are signs that «strictly prohibit» patients from using their cell phones. I am in complete agreement that people should refrain from making phone calls that disturb others in a common areas, but being «prohibited» to talk to my husband on the phone when receiving bad news in a private conference room crosses the line into being insensitive.
I hope someone will pay attention to this less-​than-​desirable environment. Patients are routinely posting bad reviews and this group is choosing to ignore them.

This place is a huge rip off. The doctors will rack up the bill with x-​rays and MRI’s but in the end, tell you they can do nothing but send you to physical therapy – the catch is the physical therapy department is their cash machine, and I found out later I was being charged about 4 times the amount other physical therapy offices charge for the same services. I’ve since found a new therapist, completed my sessions, and I still owe thousands to the tri-​valley office. The tri-​valley office did not even give me relief of my symptoms! It was a total waste of money. Also they are very dodgy when it comes to billing questions. If you ask them what things cost, they tell you to consult your insurance. In the real world, every service has a price and these people are plain crooks. I cannot recommend any part of this business.

If the rating here is accurate then maybe ownership and/​or management needs to redistribute some focus on the Tracy location. You’ll see my post there. I’m a Director in sales and the service/​treatment is grossly understaffed, clearly unbalanced. Time to stop ignoring what appears to be the red-​headed step child of your group — Tracy, Ca

I’ve had a couple of disappointing experiences here. The most recent one was when I had an ingrown toenail and was concerned about an infection, and I consulted the staff podiatrist here. He clipped the nails and told me if I gave him a year, he’d have my feet in perfect shape. He initially had me come in every four months, at which time he clipped my toenails and billed my insurance for $ 400. Then he told me I’d have to come back every two months — same routine. It eventually occurred to me that he was probably using my insurance company as a cash cow since my feet didn’t seem to be getting any better. The last time I saw him, my feet we’re looking worse than ever. He told me their condition might or might not improve — he wasn’t sure. Then he proceeded to trim some calluses with a sharp knife (without consulting me first). Somehow his hand slipped, and he produced a large gash on my toe that probably would have benefited from stitches had I had time to go to an emergency room. Instead I bandaged the injury as best I could and left the next day on a previously planned trip out of state to care for an ailing relative. Later, I purchased a set of professional toenail clippers from a medical supply store in Livermore and began to trim my toenails myslef. They now look better than they ever did during the time I was seeing the podiatrist.
The other bad experience was with one of the staff orthopedic surgeons with whom I had several surgeries. This doctor (apparently without any relevant training) made a diagnosis of rheumatoiid arthritis (without any lab tests). When I asked for a referral to a rheumatologist, he gave me the name of a specialist in another city. That specialist performed several tests and concluded there was absolutely no rheumatoid arthritis. When I tried to discuss this in follow-​up with the surgeon, he walked out of the consulting room and never came back. He continued to bill my insurance company under the rheumatoid arthritis diagnosis. Eventually, I complained to his office assistant. She told me that I needed to see a different rheumatologist (the first one having now come into disfavor), and set up an appointment with him for me. The second specialist confirmed the opinion of the first — NO rheumatoid arthritis. I don’t know how much the misdiagnoses influenced the surgeon’s decision to operate on me and with what procedures, but his surgeries did not go particularly well and he had to perform a couple of follow-​up surgeries to repair the damage done during the initial ones.
A couple of other things worth noting here. This surgeon requires you to sign a form saying you will not sue him (under any circumstances) before he will see you. I don’t know if that is legal, but it should provide a heads up at the very least. Second, after my last surgery, he requested that I have physical therapy. The physical therapist could not believe that he had actually performed any surgery given my condition at that time, and refused to work with me given my fragile condition.

This review is long overdue for Dr. K. Behzadi and Tri Valley Orthopedics.
I fell of my bike and broke my right leg back in November 2012. At that time, I did not have any referrals. I selected Tri Valley Orthopedic after reviewing a number of Unilocal reviews on orthopedic doctors. Fortunately for me, Dr. Behzadi was assigned. He performed an open reduction internal fixation (ORIF) procedure on my right leg on 12÷3÷2012. I was in a cast for almost 4 weeks. I had 10 PT sessions and went back to the gym in mid-​March.
The individual who placed and removed my cast and staples was very professional, calming, and patient. Dr. Behzadi answered all my many questions.
All my appointments occurred in Pleasanton. I don’t remember ever waiting long to see Dr. Behzadi except once where I waited for about 30 minutes. I understand there may be emergency situations that may take priority.
Similar to another reviewer, I hope I do not need to see another orthopedic doctors but if I do, I would select Dr. Behzadi again.
Dr. Behzadi gets 5 stars but Tri Valley Orthopedics gets 4 stars.
On one physical therapy visit, I was informed that I had no remaining PT sessions even though at least two more appointments were scheduled previously. I don’t remember receiving an explanation on how the appointments disappeared. I had to reschedule the remaining appointments. This was a little annoying as my friend had to re-​adjust her schedule to drive me. On a more positive note, I did have a billing discrepancy with the physical therapy department; the issue was quickly resolved on the same day. Also, Leslie and David from the physical therapy department were very helpful.

Dr. Dainer did my knee surgery and he is great, he takes care of my and doing a great job
thanks you Dr. Dainer and for your lovely assistant Christy
really so lucky

I have had both a great experience and a horrible experience with Tri-​Valley. I initially went to see Dr. Horner… who is great. He knows his stuff and is good with patients. My only suggestion with him is to spend more time with patients and talk to patients about their cases in private. Otherwise, he is a great physician and seems to be a decent person. I also ended up seeing Dr. Immerman, which was hands down the worst experience I have ever had with a physician. He essentially kicked me out the door by being extremely rude and not listening to me. He even suggested my hand issue was more of a psychological issue. Interestingly enough, I saw another specialist who figured out what was wrong with my hands… a problem associated with my neck and back was causing my hand issues. I guess no psychiatrist needed! If you go to Tri-​Valley and have a hand issue, see Dr. Horner, he is great!

My wife had surgery on her elbow. Dr. Immerman listened, discussed options and so far this chronic condition on her elbow and the recent elbow surgery has gone very well. Dr. Immerman seems very competent. Of course time will tell, this is the fourth surgery on her elbow and the first by Dr. Immerman. (2 were minor procedures). Tri Valley Orthopedics has done a good job and Chris in the cast room is exceptional.

Beware of their claim billing. They refuse to bill insurance even though the benefit is covered, because the negociated price is not to their satisfaction. Trying to obain the necessary information to submit the bill on your own is like close to impossible and the staff is extemely unhelpful.
However, the experience with the Dr. have been pleasant, just unfortunate the entire experience couldn’t be the same.

Frustrating! I have experienced an extremely long wait time with each of my visits. I arrive 10 minutes prior to my appointment only to be sent to the waiting area for 20+ minutes, waiting to be called to see the doctor. Then, I am ushered into a room where I wait for another 20+ minutes for the doctor’s arrival.
When the doctor finally arrives to speak with me I only receive 5 minutes of his time at the most. Is this the best way to treat your patients? Do they really think their time is more valuable than mine?
I understand that doctors are busy but over scheduling is not the solution to improving the quality of care. Co-​pays, long wait times and short visits equate to poor quality, frustration and lack of confidence.
Other than what I have stated above, I do feel the doctors are very competent and knowledgable. I just wish the overall experience was better.

5 stars earned from the 1^st appt I had in Tracy near my home. Thorough, personable, overall good experience. Then I was given less than 24 hour notice that the doctor «was busy» for my follow up 4 weeks later. I was forced to reschedule, but my dr is only in Tracy on Wednesdays so the next available appt was 6 weeks later. Because I initiated these visits due to constant pain, I chose to drive 30 miles to the Pleasanton office for a sooner date. That date was today at 11:30. I was on time, but at 12:30 chose to leave as I still had seen no medical professional. I let a supervisor know and she says she spoke to staff since regarding patient communication but in the end, I am still in pain, drive 60 miles and wasted 2 hours of a beautiful day. AND I need to find a new dr who has some common courtesy.

4.5 Stars rounded up for Dr. Behzadi and team!
It was a snowy day in Park City, Utah when an icy turn on a snowboard led to a med team deployment on the mountain followed by a towed ride on a snowmobile followed by a stretcher-​transfer in a truck to the medical clinic at the ski resort. Yada yada yada: Dislocation + break = Not a happy Robin.
I received amazing treatment on the mountain and the doctor gave me my xrays/​files and told me to find a really good orthopedist… so off to Dr. Behzadi I went.
Overall my experience with Dr. Behzadi and the office is top notch. A dislocation and a break are treated almost exactly opposite, so this was a pretty serious injury. 11 months later it’s like nothing ever happened and I attribute that to the expert care I received. Not only is Dr. Behzadi an expert in his field, but he isn’t surgery-​happy and I never felt like I had to worry that he would push an expensive surgical fix, which seems typical in the industry now-​a-​days.
Throughout my care I frequently saw Dr. Behzadi in the San Ramon office as well as this office in Pleasanton. I had my MRI done at this location just steps from where I saw the Doctor. Apparently the music function was broken, so I spent my 45 minutes making up songs to the «whir, whir, whir… bleep, bleep, bleep… cliiiiiiick boom cliiick boom» instead of rocking out in a still manner (you can’t move in an MRI) but that’s a cool feature for those that get to use it.
This office in Pleasanton has easy parking like San Ramon, is clean, and the waiting room is enormous with lots of alcoves to sit in so you can almost have a little privacy. I leveraged the free Wi-​Fi to work while I waited to see the doctor.
I seriously hope that I never have to go to another Orthopedist/​Sports Doctor but if I have to, Dr. Behzadi is my pick!

I am a recent patient of TVO and after reading the reviews, I feel like my review is for a totally different company. I ended up here on an urgent referral after an accident during an obstacle course mud run. My accident was on a Saturday, I called right when they opened Monday morning. I told the receptionist my situation and was able to get in within 2 hours.
I arrived and checked in. Then I checked in again in the waiting room. I feel the double reception is a little much, but I’d prefer too much customer service rather than not enough.
I hardly waited and was ushered back to a room. After visits from a few people who had to deal with my bandage and a the x-​ray lady, Dr. Immerman came in. He took a look. I needed surgery. I was able to get the procedure done same day. Dr. Immerman explained everything (and I had a ton of questions) and was really helpful and confident, which I appreciated.
Two days after the surgery, Dr. Immerman called to make sure I was doing well, as did the surgery center.
I’m 5 weeks post-​op. I have had a couple of visits since the surgery and have nothing but great things to say about my experience.
The office is nice, staff is super accommodating, the doctor was terrific. I appreciate an efficient office that has their act together.
I would totally recommend this facility.