Wet Seal

I love shopping at wet seal because of the cute merchandise at an affordable cost. I was Christmas shopping and at the register after being checked out with all of my items I had a feeling that a security sensor was not taken off. I kindly asked the sales associate ringing me up if she had taken all of the security sensor tags off and she continued with an irritated attitude and said «yup I’m positive” — I didn’t want to be rude and question her by going through my bag so I trusted her word and left the store. I live 30 minutes away when I got home to unpacked my items and attempted to start wrapping my gifts there was not one but 2 items with security tags still attached to the dresses I bought! I was obviously annoyed but mainly because it could’ve been prevented if the sales associate (Dominique) cared a little bit to double check my bag of items instead of saying she was positive she took care of removing the security tags. I understand that no one is perfect and humans make mistakes so I try to be understanding. I felt very disrespected when I was shopping in the store as well as on the phone after I called to let the associate know of her mistake she was unapologetic and not offering anything for the inconvenience. Overall I’m very unhappy and disappointed with their customer service.

This store is so crowded with racks, dirty and unorganized. You can hardly walk through it. I had a coupon for $ 10 off a $ 50 dollar purchase and a flamboyant little man refused to scan it because he said it was old and the the models on the coupon were wearing Christmas outfits. That was the coupon than Retail me not generated that was current. However he refused to do his job and I did not get my discount. It really pissed me off. I don’t care about the $ 10 what bothered me is that he didn’t even want to at least try to scan it. No customer service skills whatsoever!

I feel like every time I come here there is a problem. Last time they forgot to take a sensor off my hat (which I didn’t even beep when I left) and today they over charged me for a sale item (charged me full price). I had to walk back in and get a refund for the difference. I feel as a consumer I shouldn’t have to pay such close attention to make sure that there are not mistakes made. I like their awesome sales but you really have to pay attention so you’re not getting overcharged or walking out with merchandise with sensors still on.

Absolutely rude workers and manager. They give you attitude and act like they don’t want to be at work. I’m surprised this location is still running.

Someone got a hold of my credit card number and made a fake card to use, they accepted it at this store without checking for the card or an ID. Thanks for supporting fraud and theft!

Wet Seal is not the store that I typically shop at, but I decided to take a look inside of the store. When you walk in, nobody really greets you or anything. The clothes are pretty organized, considering the fact that it is a clothing store and that they are still hung nicely. The fitting room is kind of an issue though. There is a bench, but it is really small and crowded around that area. It is overall an okay store and I would shop here perhaps sometimes only.

Alot of cute clothes at affordable prices. Customer service is alright. I’ve experienced worst and I’ve experienced better.
Overall, I think I’ll be back.

Sad to see so many bad reviews! My opinion… they’re ok. But for the prices, you definitely cannot beat them! Even if you don’t find what you’re looking for (which is hard to not find it!), they’re online selection is seriously never-​ending.
Knocked off 2 stars because I’ve been in here multiple times & someone is always rude. Not sure if the girls are just mad because they have to fold clothes all day and cater to a bunch of 20-​somethings, but that’s the job you signed up for. They all had attitudes, or simply never greeted me as I’m walking around with my friend throughout the store. Knocked off the other star because of a crappy return policy. STORE CREDIT ONLY. No returns. Only exchanges or store credit. Kinda lame.
I will add this though, get the wet seal card– it’s $ 5 and valid for a year. Every time you shop at Wet Seal, you get 10% off. My trip 7 months ago totaled $ 120, so I ended up still saving $ 7 AFTER buying the card. Definitely worth the investment, even if just for one trip.

Came here on black Friday at 2pm. so it was after the rush and the store was open and free.
Seen a couple deals in the window… Buy one get one 50% off everything. Grabbed a dress off the rack for $ 29 and a black sweater on the clearance rack for $ 16. Got to the register and this blonde haired chick rang me up. total came out to almost fifty. Asked her about the buy one get one half off. She says… uhhhm I don’t think it applies to clearance… So I said okay, just put the dress back, I just want the sweater.
Get home, and my boyfriend pulls it out the bag, and the girl left the plastic security tab on my sweater. Great. My boyfriend had to pry it off with a knife.
Didn’t even bother to ask management what the deal extended too, and didn’t even double check the security plastic tab on my sweater. It’s no wonder I stay away from stores like this. I’ll just stick to Jones New York, New York and Co, and Express where they actually take pride in customer service and service their customers. Like the other Unilocaler said, «Stop hiring rude teenage girls.»

I love wet seals clothes but I HATE this store. The Pleasanton store is unfortunately the closest to me but I will not be returning because of the lack of customer service and the managers they choose to employ.
1. Very messy, the girls working there could be cleaning but are too busy talking.
2. I bought THREE shirts which I didn’t examine first and ALL had big holes in them. I went to return them (I had already taken the tags off since I thought I was purchasing good quality clothes) and returned them for different shirts.
3. Once I put one of the new shirts on I realized they gave me the wrong size so I went to return it. The girl at the front desk was helpful but of course they didn’t have my size so I wanted store credit; the manager at the front desk said that I better find a way to reattach the tag or they won’t take it back; the manager talked down to make and was very rude (not to only me but the girl helping me) so what do I do? I sit outside the store and reattach the tag all while she is watching me. I walk back in the store and the cashier started processing my return and the manager walks over asks what’s going on, tells me I can’t return it because the tag was removed even though there is no trace of that except the little knowledge she actually contains (even though 5 minutes ago she told me to reattach it, she probably thought I wouldn’t) so what does she do? Tries to rip the tag off my shirt and won’t give me back my shirt or receipt… maybe somebody should remind this girl that she’s a «manager» at WET SEAL maybe she should act like one. Let’s just say I was pretty pissed and she threatened to call security on me. I am seriously appalled that anyone would ever employ someone like that let alone make them a manager, she’s a sorry excuse for customer service, maybe wet seal doesn’t realize that her actions will make them LOSE customers! Newark Wet Seal is so much better anyways, it’s clean and they have great customer service, maybe the Pleasanton store should take some lessons!

I personally love wet seal but I hate this particular store! And the sad thing is I used to work there. Nobody greets me when I walk In. They all just look at you. Its always super messy. There was one time when one girl actually was nice and did help. To bad I wont be going in there any more

It’s hard to keep a store with that much merchandise and with that much foot traffic clean… especially with the amount of employees they have working. I feel bad for them sometimes, never being able to catch up on keeping the store clean… it must be annoying.
But to the actual store… it is messy. You have to dig through the racks to find things. If you have patience, then you can find some good stuff, sometimes even on the sale rack. If you’re trying to get in and out quickly, may happen… may not happen. I’ve waited in line for 30 minutes and I’ve waited in line for 3 minutes. Depends on how many people are working and how many people are actually buying things when you are.
Shoes almost always run around $ 25 for heels. Shirts to go out will run you between $ 15-​$ 25. Jewelry is always a good buy, buy 1 get the 2^nd ½ off.

The salesperson didn’t say as much as hello, then launched into their «no returns» policy — no money back anyway — and was so RUDE. It was a terrible way to start out the day — I will never shop there again. Ever.

Preparing for a tween to go to sleep away camp is not always easy. It is difficult at times for a mom and a daughter to come together with both needs being met-​mine for her to still be a little girl and hers to be that almost teenager that she is. At 12 ½ my daughter is already 5’7 and sadly can’t shop in the girls department anymore.
She needed a couple of things for Friday evening activities and when we walked by this store, she saw something in the front that seemed to fit the bill. She was looking for a white skirt and they had one. We walked to the back area for her to try it on and I was overwhelmed by the lines of people waiting at the registers and then I noticed the $ 1 racks. This store is full of hoochie mama-​sales and all the more power to those teens/​young adults who want to shop here. I am not a fan but I did stand in line and did buy the skirt. Sadly it was about $ 25.00 more than the sale rack, but it fit what we needed and I don’t need to shop here again.

You know what? Hate on haters. All I know is that I’ll deal with the 8^th graders, the fact that 70% of the clothes are ugly and mostly shit music IF it means I find an ODB, Wu-​Tang and Run DMC shirt. Shawty Wanna Thug is just flat out funny. Especially when I date a seemingly preppy white boy.
Shit didn’t cost me more than $ 40 too. That’s why I frequent teeny bopper (coughcoughcough) stores. I get sick of clothes too fast and I’m a broke ass ho. I’m not about to spend more than $ 20 on a shirt. If I can get 4 for $ 40, hell yes.
ODB! ON A SHIRT! In neon colors!
Big Baby Jesus!!!
For real.

Fourth in an ongoing series of reviews of women’s stores from a man’s perspective.
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Seating: Pretty bad. Their mannequin stand is only eight inches off the ground, so that gets uncomfortable quickly. They have four chairs by the dressing room. I prefer chairs over benches, because that way I don’t have to worry about asking some girl’s mom to scoot over and quit hogging the bench all by herself.
It would have been nice to sit in the chair the whole time, but, like I said before, that would look creepy.
Music: It was mostly all bad, full of songs by hoarse-​voiced, long-​haired douche-​bag «rock stars» who only sing about how sensitive they are. You ain’t Ralph Tresvant, suckas! At least the volume wasn’t too high.
But then Wet Seal made up for it with one awesome jam — Q-Tip’s «Life Is Better.» Bump that one, Seal employees!
Clothes: It might sound weird, but I wanted to try some of these items on. Seriously. My girl picked up some good work and going out pieces, but peep these t-​shirts!!!
Wu-​Tang, ODB and Run-​DMC shirts all in stock and all in her size?! Yes!!! I’d rock all three if I could fit myself in them. Also, the Shawty Wanna Thug shirt will look sweet when she wears it around with me.
Talent level (for Keith Charles): Literally the exact crowd from the Forever 21 next door.
Overall: This place rules!
OK, so maybe not all girls are into rap t-​shirts. But they should be. Much love to this Wet Seal!

Is leopard print really back in style? Again? For the third time in ten years?
This store, along with H & M and Forever 21 makes me feel fat. Also, along with those stores, their clothes look like they will fall apart after one use. However, I did pick up this number (XL mind you because this store thinks I’m fat) tonight that was so hideous that it was actually awesome… I may just wear it Saturday night…

I love the clothes from this store. sometimes. My shirts always shrink like crazy after washing them, always opt for the bigger size, even if it hurts. I love the pants, they fit my perfectly and i am really short, so it’s hard to find pants i don’t have to hem. Some items are silly, some are just plain ugly, but there are a few gems.
I am giving 1 star because onetime me and my friend crushed 2 cockroaches that were in the door way. Also, there are clothes EVERYWHERE and not in a good way. The only rack that is in order is the one 20 feet off the floor that no one can reach. I feel like i have to take a shower after shopping at this wet seal.

This store is terrible!
Always messy and the staff is ALWAYS rude!
Stop hiring rude teenage girls to work there.

The 80’s are back with a vengeance… and Wet Seal is leading the pack!
Nice colors offered, large stock to choose from.
The clothes in here are about the same quality as Forever 21, but about an average of $ 10 more per item. (Including their Sheik knockoff shoes… A word of advice… NEVER buy cheap shoes… you look cheap and walk like you’re in pain.)
The sales people are the weakest link in the chain. Bored, snotty, innattentive and slow moving. One time out of the several I’ve gone in that store has anyone gone out of their way to try and help… and that was the store manager. Lines for the register remind me of a DMV cliché… long, slow, and run by people who don’t give a $#!%.