Windsor

Jamie was so awesomely helpful — I really appreciated your suggestions to my daughter! She help fine the perfect dress for jr prom– thank you!!!

I LOVE Windsor. Excellent customer service and amazing deals. Not only are the employees helpful and friendly but also go out of their way to help customers and make sure that they leave with a positive experience. (Every time I go in they remember me and chat with me :))

LOVE this store LOVE the prices LOVE the girls who work here. My friend and I come in a lot and it’s great to hear when they recognize us and chat with us for a bit. Everyone who works here is super sweet and cute as hell! Only complaint is that without fail almost every time someone forgets to take off a sensor lol I work retail so I don’t blame them it happens and sensors are easily taken off at home with pliers. This place is definitely worth your money!

It was my first time shopping at Windsor and I was pretty excited. All of the clothes here are pretty cute and something that I know many people would wear. The prices of the clothes are a bit on the expensive side, but it is worth it in the long run. There are also boxes of clothing in the front of the store that are on sale in case if you were curious. If you ever would like a fancy dress for a special occasion, this is one of the stores that you should probably look in since they have a variety of different types of dresses followed by your own personal preference. I had a good experience and I will be returning again in the future.

Okay so I walked in the store and asked if I could get an application but the woman working said I looked too young and I should try working at Justice. Like really? You’re going to be THAT rude? I’m very upset right now and if I could, I would give them ZERO stars.

Oh, how I dreaded «back to school» shopping with my 15 year old! It was unavoidable this year, so I decided to take a drive up from San Jose to Stoneridge Mall in Pleasanton. I figured that styles would be a bit different and may offer more choices for my daughter. We had gone to a Windsor store in Southern California a few months ago, and found some really nice clothing options.
As soon as we entered the Pleasanton store, I knew we were in the right place. We were immediately greeted by Angela. She was beautifully dressed and so very helpful. She spoke directly to my daughter, and really listened to her. Angela was very clear in saying that if my daughter did not like something, she should speak up, and not feel intimidated. Well, that did the trick! Angela and my daughter had such a great time, choosing outfits that really looked great on my daughter. It was almost difficult to choose what to buy, there were so many wonderful choices!
We left the store with so many items, including jeans and tops that could be worn at school, and for other occasions. The prices were very reasonable and it was obvious that the clothing was all very well made, and we felt so good about the choices we made. It was really hard to walk in to other stores at the mall, that sold cheap, poorly made clothes that would not even last through one washing.
I know there is a Windsor store that just opened in Oakridge Mall in San Jose, but I really think it is worth the drive to Stoneridge Mall. Ask for Angela and you won’t be disappointed if you have some clothes shopping to do… she was great!

Im going to have a cotillion and trying to find 9 dresses for my court is not easy. Knowing Windsor is a formal clothing store and looking at the recently asked questions on the website, I had prior knowledge that if the dress is no longer on the website, if they have it in the store, they can make a special order for you.
So we come into the store (not greeted) and there’s a variety of regular street clothes in the front and in the back is mostly formal attire for prom and what not. We find the dress we need and want to try it on. The worker there and many of the workers there (from other experiences) do not have much knowledge about the online store, which is understandable, but would be of use if needed, especially if it’s a customer trying to buy dresses and will buy through the store for those dresses.
Our worker had no knowledge. He wasn’t friendly and didn’t seem to understand the simple questions we asked. He took our dress that we wanted, looked for it online and said it was no longer on the website. When we already knew that if it was, we could still order it (because even though its not in the website, if it’s in the store we can still order more of those dresses).
It was a distasteful customer service and unhelpful.

Excellent Customer service great manager helpful employees Fun jewelry decent prices. I came in here after a very bad experience at Ann Taylor in this same mall. And their cheerful help made my day 100% better. Bright cheerful store design
Stores at different price levels could learn a lesson from these sales people on customer service. Thanks

Cute clothes, decently priced, and good customer service. The only negative thing I have to say is they have a horrible return policy. It’s only 14 days then you can’t even return for store credit. So just make sure you are 100% about your purchase before getting stuck with it.

Wanna get accused of stealing their clothing for an hour? COME HERE! If I could give it 0 stars I would. The manager is unprofessional and rude and is going to get reported to headquarters.
Very long story kinda short: I purchased a few clothing items for my vegas trip in july, one of which was a clearance item of $ 15 (wow I broke my bank with that purchase). The dumb associate forgot to take the sensor off (which obviously didn’t work because it didn’t beep) so I was left in Vegas with a shirt I couldn’t even wear. That sucks but whatever. So the next time I get around to going to the mall which happened to be 2 months later, I bring the shirt so they can remove the Sensor. And the fun begins.
I was greeted immediately as I walked in so I promptly showed her the shirt so they wouldn’t think I stole it. Asked if I had my receipt and I did not since this was a 2 month old purchase and I had no intention of returning anything especially since you CAN’T return clearance items anyway. So she told me she can’t remove the sensor with a receipt. Ok well that sucks cause I did buy it. Understandable I guess but not really. It was only $ 15… And it’s pretty impossible for me to have stolen something that they probably don’t even have in the store anymore since it WAS a clearance item from 2 months ago.
So she proceeds to ask to see my bank statement to prove I was here 2 months ago with a purchase… Uh ok. Luckily I did use my debit card. So I show her — and the b*%}] has the nerve to ask if Id mind showing her my balance. Lol yes I would mind because MY BANK STATEMENT isn’t for your incompetent self to see. But I did tell her my purchase was for $ 22 and some change. So she proceeds to ask why it was 22 when my shirt was only 15. Um obviously that wasn’t the only thing I bought. So she then decides to explain to me that since my BANK STATEMENT didn’t show an ITEMIZATION of what was purchased, she can’t take the sensor off.
Is she dumb or does she think I am?
So she then decides to call headquarters and explain to them my situation, and conveniently decides to leave out the part about asking for my bank statement. Whatever headquarters said wasn’t in my favor cause I was still there for another 30 minutes.
So she looks up in the system if there are any left — and funny cause according to her there was exactly ONE left in the white large. (I should’ve asked to see it cause i guarantee it was a lie). She goes to «look for it» in the store and obviously «can’t find it» — no sh! t you can’t find it — it doesn’t exist! All the while she keeps telling me she’s not accusing me of stealing her 15 dollar shirt with a smirk on her face.
Keep in mind I’ve been here for 45 min and am enraged. She asked me TWICE if I could come back another day when they are not so busy so she can search their ENTIRE SYSTEM for proof of purchase (cause shes REALLY gonna do that) um NO I CAN’T cause it’s already an inconvenience I’m here NOW — it ain’t my fault your busy. And I’m not leaving without my shirt. «Oh ill give you back your shirt, I just can’t take the sensor off» lol ok lady. Cause that makes a whole lot of sense.
So I tell her she can go ahead and search the system now so I can leave with my shirt (which btw I had the exact date I was there since I had to search my bank statement and I was the last person there before closing so I had the time of purchase also — how much easier can it get for her?)
She’s entering in my debit card number which I’m glad I asked to look at the screen cause she entered in 2 of my card numbers wrong AND the expiration date (which I think she did on purpose cause I can tell by the way she was looking at me and talking to me she was purposely f*^%+*^# with me the whole time) and funny cause it didn’t pop up — she probably entered something else in wrong that I didn’t catch. So she finally enters in the product number and voila — there it is.
I’m so mad I wanted to cry and slap her smirk off her face. She says «thanks for your patience!» And I respond with «you should’ve just done that in the first place» and I storm out.
Rude, unprofessional, and if I were to steal it wouldn’t be a $ 15 shirt from that cheap ass store. Just sayin. And why did she ask to see my bank statement if that wasn’t gonna be enough proof for her? Of course she had nothing to say when I asked her that.
Not like I ever really shopped there ANYWAY but — I will definitely never go back unless its to get her name so I can report her. Although I’m sure headquarters will know who I’m talking about.

I like Windsor a lot! If the store was any smaller, it would have a boutique type of vibe since the clothes they have are trendy and not what you would always find in other stores. They have a wide selection of very cute, affordable clothes, and even though there is lots to choose from, you do not feel lost like you would in Forever 21. I notice they get new stuff in quite often. A lot of the stuff I see in there is what I saw people wearing when I went on vacation to Venice beach– cute, trendy, up to date. The prices are okay– a little pricier than Forever 21 and Love Culture, but I prefer to spend a little more than digging around in the bigger stores and spending all of my time in there. Also, they have tons of cute prom, formal, and club dresses. I hope Windsor can stay open!

Let’s get one thing clear: I hate shopping. When I have to do it, I just want to find what I’m looking for as soon as possible without going all over the place and then get on with my day. I guess you could say I shop like a guy, but that analogy is a little weird.
At my job, I have to dress a bit conservative. You know, slacks, nice, clean shirt, etc. Since I work in this mall, I’m pretty much stuck here 90% of the time so I tend to shop at the stores I happen to work near.
Before Windsor came along at Stoneridge, I would be hard-​pressed to find just what I’m looking for and would eventually get frustrated and give up (I’m kind of picky with my clothes). JCP has a lot of stuff I need for work, but not without really digging for something, which meant spending a lot more time there than I would like.
Windsor’s store is very well organized so it’s easy for me to go to the section of the store that has what I need and go. You can see just about everything they have to choose from just by doing a quick sweep of the store. I have always been greeted by an employee and offered help. Normally, I decline the offer for help since I like to just be left alone when I shop, but one time in particular, I was looking for something specific and the employee was able to grab a handful of items fpr me to try on in no time flat. She hit the nail on the head, too. She knew exactly what I was looking for and knew exactly where to find them without question. Awesome.
Even though it’s in the expensive Stoneridge Mall, their prices AND quality are pretty good. I just bought a winter coat there for about $ 23, whereas other places would charge upwards of $ 50. I have been a customer of theirs since they opened and have never had any issues. The return policy is definitey fair (they want to be able to re-​sell returned items if they’re not defective, so keeping the tag on something with the receipt is a pretty basic policy) .
I have clothing from them that I’ve had for over a year and they’ve held up pretty well. No holes or snags in anything yet! Usually cheaper clothing store don’t have the best quality clothing, which is why they’re cheap, but not Windsor.
I don’t ever want to see this place go under, they’re awesome!

This store does carry stylish clothing. I liked the dresses but alot of them were really short (& I am 5’7″). They do carry dressy dresses perfect for homecoming, the prom or a Holiday party. The clothing reminds me of what you would find at Forever 21 & the quality is the same. However, the price point at Windsor is about $ 10 more per piece than at Forever 21. That’s not to say it’s expensive, because it’s not but you can find similar items at Forever 21 for less.
I do like the layout of this store better than the already mentioned competitor. It is less overwhelming with clothing choices & you can actually see each piece of clothing. Service is hit or miss. The 1^st time I came in I received no help & one of the sales staff was wearing sweats (not appropriate for a customer service position dealing w/​fashion). Other times I have been in the staff has been very personable.
Be warned: the RETURN policy bites. Not to mention STORE CREDIT is only for 30 days.

They are new at Stonridge… so I went in, with my adorable niece in mind!
Cute stuff… some things were good and some maybe a bit sexy for a «tween»…but reasonable prices. Cute cotton dresses, sweaters, tops.
I will most definitely check it out for her birthday this summer!