Vector Security

I was customer with them for more than 10 years. When I called to cancel my alarm service, they said that they automatically renewed my term with them for another 2 years without notifying me. I called to see if there was anything that could be done to avoid this fee since I was a long time customer. They were not willing to budge at all. I had to pay the 2 year fee in order to leave. What pissed me off the most was that my service didn’t even work. I called several times to get a faulty sensor fixed on 3 different occasions. They sent a service tech out twice to fix it (for a fee that I had to pay) and neither time was the sensor fixed. I gave up after the second tech failed to do their job. Lastly, my battery on the main board had to be replaced and I had to pay for that as well. I paid them $ 36/​month and was unable to leave, unable to get my service fixed (before I told them I was cancelling my service), and the customer service was probably the worst service I have ever experienced. If I could give this company a negative rating, I would.