Red Robin Gourmet Burgers

It was my first time at a Red Robin. I expected a chain-​restaurant experience, a la Abblebees, Uno’s, etc and that’s pretty much what we got. I do like how the menu encourages «build your own» combinations (bun, sides, sauces) and had 2 types of veggie burger options. The unlimited fries were a nice touch.

I have to say this is one of the best Red robins that I ever been to. My server was also amazing as well. His name is Ben, he greeted me with a warm friendly greeting. He always made sure everything was to my liking. He kept eye contact when he was speaking to me and made me feel welcome. He was always smiling and had a nice vibe.
The food was also great the burger was cooked to perfect, not undercooked and not over cooked. The food was put together with care and not tossed in the plate like other restaurants.
If I get Ben as a server, I will be sure to be back here again and again. He made my service memorable and enjoyable!

Terrible. Not sure why this place is always busy. How hard is it to cook a burger? Last time I was there I had to send my food back twice because the burger was on the rare side. Will not be going back.

Red Robin is better than Disney World but Marina is the worst waitress I’ve ever had at any food service establishment and to this day I am still baffled that she works here.

We asked hostess if we could have a booth because it is easier too contain 3 little ones. She said the section where the booth were was closed because they didn’t have a server. So she sat us a table so close tho another family were could have shared their appetizers. Then to top it off. White we were waiting tho be served the hostess sat 5 different family’s in the booth in the closed section

My boyfriend and I went out to dinner today (Friday.) The host and hostess were very friendly. We were seated at a high top in the bar. We sat and waited 10 minutes to even be greeted by a server, in which finally he comes up to us, and rudely says «I guess I’ll be taking care of you, or she will, or that other guy will.» We told him we needed a minute so we could discuss what we wanted to do, to stay or leave. We decided to take our business elsewhere. Apparently no one felt it was necessary to greet us, as I saw about 5 other servers and a manager walking around us. We didn’t even want to give it a chance to see how much worse the service could have gotten. Never, ever going back.

Burger was excellent, Carmelo the waiter was great, David the manager was excellent, came out to the table and askes how everything was, I will definitely return when I’m in the area and visit Robins again.
Loved the steak fries and the limeade mix, great ambiance, truly awesome

Went there with my kids and the food was hot hot and tasted very good. There was no wait at the door we were seated right away, our server was very nice and took care of us.

I love this red robin. Every time I come here my service is excellent and my waitress is very kind no matter who it is. I’ve even had the manager Adam come over and make sure my service was good. Another great thing is they allow you to have your dog at the outside seats which makes this my go to place in the summer. Always order the garlic fries. There awesome

The burgers are good but their kids menu is not. They could do better for a family place.

Went here with my husband for dinner tonight. The staff that greeted us at the door was very friendly. We were seated right away. Five minutes later Amanda our waitress came over to take our order. She was sweet and very attentive. I ordered the southern charm burger and my husband got the bleu ribbon burger, the food came out fast about 10 minutes. Cooked the way we ordered them, hot and delicious. We don’t usually get dessert but we saw the towering doh! rings and had to try them. They were so yummy they taste like malasada. We definitely will be eating here again.

My husband, son and I went to dinner on Saturday night ³⁄₂₈ and I don’t think I will ever go back. I ordered the prime rib dip. It had no flavor, was overcooked and the fries were soggy. My husband ordered a burger and got the wrong one. He asked for it to have some pink and it was well done.
The service was good. Our waitress was very friendly but the food left a lot to be desired. I hadn’t been to Red Robin in over a year and I honestly don’t think I will be going again.

Wait over 30 minutes and half the tables are empty. Another 15 minutes before waitress came to our table. Obvious poor management of service staff. Food is always good. Very friendly waitress didn’t have updated list of beers and no Mayflower even though the brewery is blockS away.
Plenty of people to come sing happy birthday to another table but can’t wait on us???

Ok ½ hour wait we can deal with. An additional ½ hour for the server to even say hi? Nope strike one. Then the food sucked and I mean sucked! With a Capitol S! They brought our food with no utensils, the mac and cheese for the kids was soupy and luke warm. The buzz chicken tenders were mostly batter and very little chicken! And finally the $ 13.50 burger was no better than a whopper. I will think twice before we go there again!

Great lunch. Staff is fast and efficient and the food looked great. Cobb salad with a burger was perfect for out low carb diets.

Went here today for a quick lunch with my kids. The service was ok… We did have to ask for napkins and silverware but at least the staff was nice. Our meals took almost 45 mins to arrive and everything was cold. The burgers were thin and the buns were greasy. I ordered mushrooms on my burger and they weren’t even cooked! My son had Mac and cheese from the kids menu and the noodles were still hard. I guess they weren’t microwaved long enough? We barely touched our burgers and decided to fill up on the bottomless fries. I didn’t complain because I knew that we would never go back there anyway. The whole meal costs 40 dollars. I think that is a bit steep for 2 burgers and a kids meal. I will go to Friday’s next time we are in that area.

I’ve been to several Red Robins throughout New England. I’ve been happy with them all, with the exception of the Red Robin in Plymouth, Ma.
I am gluten free and its a treat to go out and eat a cheeseburger with a gluten free roll. The roll I received tonight with my burger was ice cold, which made my burger cold and my roll just crumbled in my hands
The best Red Robin Cheeseburger I’ve had to date is the one near Gillette Stadium. There they served my cheeseburger on a buttered toasted bun… I can still taste it today
Hopefully, the next time I eat at a Red Robins my experience will be better

I don’t imagine that this establishment will remain in business for much longer. The service has become a shadow of its former self.
My sister and I occasionally drop by for lunch when we are in the area together. In the past, we’ve known what to expect; loud children, a short wait at the door, and occasionally a short wait for our food due to the high-​volume of service. Well, after yesterday’s visit, I can see why the parking lot was empty on a Sunday afternoon at 3:45PM and remained empty when we left at 5:00PM.
We walked in to a near-​empty restaurant with no host/​hostess at the door to greet us. After two minutes (which feels longer when you are standing at the front of a restaurant wondering if you’re going to be seated) an older woman (waitress) materialized from a table at the bar while eating her lunch. That’s not very professional. She walked over and brought us to a table. We were given menus but it was about 5 minutes or more until we were greeted by our server (Hanna.) She was pleasant enough and took our drink order, which was a coke and a diet coke. When she returned with our drinks, she placed them down side by side in the middle of the table and said «here you go, a coke and a diet coke» and took off to her other table. Well, she never indicated which was a diet and which was regular, thus putting us in the stupid position of tasting each coke to see which was the diet. While looking around, we noticed that things had changed drastically, most notably the staff. What was once an establishment staffed with young, happy waitstaff and bar servers, has now been replaced with (and forgive me for saying this) older and more burned out looking women more suited for food service at a highway diner. I can only imagine what’s going on in that place management-​wise.
Our food? Well, we settled on just getting appetizers, which was the pretzel bites and some concoction of teriyaki chicken served over a bed of potato chips. The chicken was good, but I didn’t feel like eating an abundance of potato chips so I stopped there. My sister had the pretzel bites and they are obviously microwaved because if you didn’t eat every one within 5 minutes, they turned into hardened nuggets. And the cheese dipping sauce? Let’s just say I’ve had better at a movie theater. It was a gloopy, gelatinous mess. They should call it dipping paste.
Our server (Hanna) never stopped by to ask us how everything was. Believe me, we wouldn’t have asked her to send anything back, as bad as it was. We realized what we had walked into and basically agreed that we are never returning here again. We figured, we’d eat, cut our losses, pay the bill and call it a day. Well, what happened next was my biggest pet peeve when dining out (and one too many which inspired me to finally join Unilocal!) Our server (Hanna) walked over, without asking us how everything was, would we like coffee or dessert and so forth… places the bill on our table and said she’d take that whenever we were ready. THAT IS VERY RUDE AND UNPROFESSIONAL! And if the servers are too dense to understand that, then I blame upper management for not overseeing the professional standards of their employees. This is why any server worth a salt doesn’t seem to work here anymore. This is why families aren’t bringing their kids here as much as they used to. And this is why I predict that this location is on its last heartbeat, because this restaurant is poorly managed. I WILL NEVER RETURN HERE AGAIN!

In plymouth there are plenty of places to go out. However, if you’re on one of those shopping days and need to get a good burger, quick and catch a game. Red Robin in Plymouth is good to go.
I’ve been a few times and I have to say the highlite everytime was the manager Brian. He picked up I had been there a few times and took care of my party whenever we arrived. Lots of times there was a young bartender or a new server and he always said «Make sure to take of them, they’re regulars.» Whenever we arrived, mind you we had only been there 2 – 3 times ever.
I learned that Brian isn’t at this location anymore after I went in for a beer and a burger. I was by myself and might as well may not have been there at all. I barely was served at the bar and my simple order too 20 – 30 minutes. Whomever is in charge there now needs to get their staff in gear.

Eaten here on about three occasions and its good each time. I do just leave it as good aka average because its just nothing special.
It may be the confines of a chain restaurant but the level of service is lacking.