Setting The Space

I love this store. The furniture is pricey but I can always find small gifts for people in my life.
On Saturday the sales person who helped me was a little aggressive and didn’t understand I wanted to browse in one of my favorite stores. Probably would have purchased more if I didn’t get that feeling.
Customer service is always amazing at this store as well say the location in Derby Street. This one off customer service experience will not keep me away.

One star because they do have some nice stuff.
However…the owner of this store, Blair, is unbelievably unprofessional and self important. I purchased a couch and some chairs from them. I was told I’d be getting the chairs off the floor and a new couch from the warehouse. When the couch arrived it was very clearly the floor model. This would have been fine if the cushion on the back wasn’t permanently indented from being pressed against two beams on the wall in the mashpee store. Now, from the moment I purchased the furniture to scheduling (and rescheduling — them, not me) I dealt with Blair. Blair was my best friend when I was in his store on my money was still in my pocket. However, once the money exchanged pockets — complete 180. Because I had been dealing with Blair, I had the delivery guys (they were great, btw) call Blair because I really just wanted a new couch. His response to his guys was to tell me that someone would call me. Now, I believed someone would call me, but that didn’t fix the problem. I didn’t want this couch and his delivery guys were still there and could take it. So, I thanked the delivery guys for their attempt to speak with Blair, told them not to leave because I was going to call Blair myself. This is when it really went south. I called and immediately he was on the offensive. He told me to «believe him that someone would call» and didn’t even take the time to listen or understand that I did believe him. He told me numerous times that he «owns a multi million dollar company and doesn’t have time to fight with customers» (he was the only one looking for a fight). He was extremely condescending — to the point where I thought he might be joking. I think the best line was «I know it’s ‘cool’ to call the owner, but I have people to deal with this». While that may be true, he was the only person I had worked with to date and each time I called the store, he answered. I was simply looking for a resolution or some sort of reassurance that the issue would be taken care of. He refused to provide that reassurance when I asked for it directly. Instead he continued to remind me of how important he was and just couldn’t have acted in a more unprofessional manner. To date it is the worst example of customer service I have ever experienced and Blair couldn’t be more condescending and classless.
In the end, my couch was swapped — after several attempts at connecting with my new service rep and scheduling and rescheduling again. So, I am grateful that the situation was ultimately resolved. However, I will never step foot inside one of their stores again as the furniture is nice, but not worth contributing another cent to Blair’s «multi million dollar company».
As an aside — if you see the reviews that «aren’t recommended» on this site, you’ll find several other «1 star» ratings with similar experiences to the one I shared.
Update: 3 couch swaps later and the legs are still crooked on my new couch. Delivery guys once again were awesome. Once again delivery took 3 attempts. I do appreciate that they do make the effort to resolve these issues. Just very frustrating.

I loved wandering around this store. There are some lovely items here for decorating and furnishing a home. The downside is that the price points on many things were too high.
I’m an avid home decorating shopper and I generally have a good sense about pricing and markups in this area.
I don’t mind paying higher prices when the provenance and quality of items warrant those prices, however that was generally not the case here. However, I still loved spending time browsing around. It’s a very big store with so much to see and take in.
You will find furniture, unique throw pillows, glassware, lamps, candles and generally interesting pieces with which to decorate a home. I am partial to things that are a bit unusual and sometimes even quirky and there was plenty of that here.
As we visited in mid-​October there were things that would be especially fun to put out to add some autumn color and flair as well as a bit of Halloween fun without being too ridiculous. For example, I loved the skull throw pillow but at $ 100.00 it just wasn’t worth it to me.
The interesting store façade and windows drew us in and kept us there for the better part of a half hour or so.
Sometimes the best purpose a store like this can serve is to give one decorating ideas and Setting The Space did deliver on this count.
It’s also a great place to find a house warming gift.
Having said that, many of the things for sale here, with a little ingenuity, can be found elsewhere including on line for less money.
It’s definitely worth a visit though. I may still go back for those skull-​etched Pilsner glasses. I’d love them for using on our boat next summer.

No doubt that the customer service is excellent! Why wouldn’t it be, with over a 100% markup on merchandise everyone is their cash cow! Just one example, Luminara moving wick candle sells at setting the space is 79.95 same exact product on Amazon is 34.95. It’s okay to make a profit but price gouging is quite something else. BUYER BEWARE!

My wife and I thorough enjoyed the experience. Absolutely unsure that we saw everything, seems every time we turned a corner there was something new to see. Always looking for ways to accessorize our home, and unusual pieces that catch the eye. It doesn’t hurt to be functional, too. Just saw an amazing easel stand, thought it would be a great piece for a painting, then realized it was for a flat screen TV! Went home to think about it, heading back tomorrow to purchase it. Sales person was knowledgeable, friendly, not pushy and introduced us to home consultation. Hope to take them up on it with next project.

What an experience we had!!! Honestly we should call our home“Setting The Space @ The Pine Hills”. We bought all of our furniture for our new home in The Pine Hills here! We were absolutely ecstatic with our experience at Setting The Space — it started as we entered the store and were encouraged to sit down and enjoy the spaces that they have created and really experience the feeling of the furniture. As we sat the owner Blair joined us and immediately we fell in love with him and the overall vibe of the store!
They made us feel like we were the only customers in the store (yet the store was packed)… I thought I had a good eye for design until we decided to take Blair up on his offer to send s designer out for a consultation. I joked with Blair to send his best designer out and oh boy did he listen! Will Hayward — Blair’s partner came out to our home and we were floored with his design. When he left I turned to my husband and said «I am so not worthy!» Will’s design blew our mind’s… We were in — and our home was soon outfitted with the coolest high quality furniture that looked like something from the Sonoma valley! We had custom ordered a bunch of furniture and they had asked if we wanted temporary in the meantime — what? How cool is that???
The home that Will and Setting The Space originally came to was on the shore and sold shortly after we put the house on the market! The new buyers specifically asked me who decorated our home… I wanted to say «me!» But I had to let them know it was Setting The Space.
Obviously when we moved to the Pine Hills I knew the first place I was headed Setting The Space!
Honestly, I read the other reviews and can’t understand the feedback — sure you can find cheaper stuff on WayFair but most times the discounted prices are due to damaged goods. What you can’t find on WayFair is the tremendous service, the catered delivery and set-​up.

I got my shipment — along with a $ 16 shipping fee. Can’t do anything about it now, but I wish I was informed at the time of purchase.

This is an interesting place but the markup on everything is really absurd. It’s a great place to go in and poke around, see some interesting stuff, really lovely designs, etc., but make sure you double-​check the price tags. I’ve seen some of their items online or bought them myself and the prices at the store were not even close. You can definitely find some unique items here so definitely check it out — it may inspire some gift and decorating ideas for online shopping!
Also, make sure you walk through twice since there is so much stuff to see! I went in thinking that everything would be «used» from staging projects but this shop has all new stuff from what I could tell. Next I will check out the warehouse.

I wanted to take a quick moment and write a review based on the excellent service a client of mine received when staging their home that was for sale with Setting the Space.
When I refer a business to my clients, I expect nothing but the best, as it is also a reflection on myself. My clients were thrilled with the customer service they received as well as the way their home looked after it had been staged. They were friendly, professional, and more importantly truly made their home look like a show piece.

I thought for a long time before writing this review. It has been nearly a month since my run in with one of the owners and I am still just as outraged and flabbergasted as I was when it happened.
I ordered a set of custom drapery panels after visiting the store during their one year anniversary. The store is lovely, filled with beautiful furniture, fun little gifts and has a large selection of upholstery and drapery fabrics. One of their associates came out to my home to take the measurements. When the curtains arrived they were of very high quality but twice as large as they should have been.
I called the store and asked for the associate that I worked with. Blair, one of the owners answered the phone and then evaded my question of whether the associate no longer worked there or not. Anyways, he promised to have them fixed and refund me for fabric that was not used. I made my expectations clear saying that if the curtains were twice as big as they were supposed to be that I expected half of the fabric costs back. He said nothing to the contrary, leading me to believe that my expectations were reasonable. I brought them back to the store, gave the correct measurements to a woman named Cindy and then received a return call from Cindy about a week later to let me know that they were done. All of this I was very pleased with up until that point.
Several weeks passed and I was not refunded. I called the store and spoke with Blair again who told me he was ‘so glad I called’ because they were unable to find a way to contact me. I find this very hard to believe. Regardless, he told me to speak with Cindy and she would take care of it for me. Fine, I’m still a happy camper at this point. I speak to Cindy and she tells me how much is being refunded and I said «I’m a little disappointed, that’s not what I was expecting.» there was no screaming or yelling, just a simple «I’m disappointed.» Cindy said she would call Blair. A moment later I receive a call from him. Right off the bat he begins to swear and scream at me. He called me greedy and ungrateful. He said that I was lucky to get anything back and several times threatened to hang up on me and give me nothing when I tried to speak in a calm rational way to him. Once he finally stopped screaming at me I explained to him that I had set my expectations from the start and if he felt differently, 1. He should have said so and 2. He should have shown me what I was paying for. I’m not just going to give you my money because you say so, you as a business owner should be able to show me an invoice with a break down of the costs. After explaining this to him he begrudgingly agreed to refund me the amount that I asked for and he did. This was such a horrible experience that could have been really positive. If he would have kept his cool and explained his point rather than spewing a bunch of crazy at me then I may have agreed with him. But the damage was done and they lost a customer who otherwise thought highly of their products. It’s unfortunate but not everyone is cut out for customer service. Buyer beware.

Nice things but you have to be willing to put up with the overbearing sales women. Constantly asking if you need help and pushing you to look at things. Quite a stressful shopping experience.

I have visited both the store in downtown Plymouth and the warehouse, both i enjoyed very much. Our dining room set we bought at the warehouse and we love it!

I hired this company to stage my condo in Boston. The staging itself was fine, not extraordinary, but adequate. The customer service is terrible. They tried to use a lamp with a short in it and almost caused severe electrical damage. I had to pay an electrician and am still waiting for this issue to be acknowledged and be reimbursed for the cost of their mistake. Then they almost held up my closing by waiting until the last minute to pick up their furniture. EXPENSIVE, BAD SERVICE, IRRESPONSIBLE, DO NOT HIRE.