Massage Envy – Point Loma

Initially, I went to Massage Envy bc a friend gave me an extra massage credit she was unable to use. When I called to schedule the appointment, they asked me questions about what I wanted out of the massage and matched me up with Jenn. Wow! Jenn’s massages are amazing! Deep tissue pressure, relaxing and effective. Needless to say, I was hooked and signed a short membership agreement to try them out.
After a couple months, I had built up two credits so they suggested I book a massage with Jenn, then a facial with Natalia. I saw the advertisements for the facials but had not considered one, but figured why not? Natalia totally changed my outlook. She is a great esthetician and knows her craft well. I left with my skin feeling soft, supple and looking great. Natalia gave me a few samples to try and now I love the Murad brand. She even called a week later to see how my skin was — that’s above and beyond! I used my last Massage Envy credit for a facial with her and paid extra to extend it.
I did decide to cancel my membership. I wish that Massage Envy didn’t require the monthly commitment so I could continue to use them. Minus one star. These types of spa services are a luxury and I feel should be enjoyed as such. It almost felt like a chore — like oh I need to make sure I use my massage this month. The idea of building up credits seems daunting. Unfortunately the non member prices are out of this world but I am planning to at least book one facial with Natalia each quarter, even at $ 100 a pop because she is SO amazing.
Unlike others, I had no trouble cancelling and just explained I could not continue the financial commitment towards ME. But outside of that, the team & services were always exceptional!

High-​priced massage with average service. Nice, clean facility but massages available close by at nearly half the price.

Amazing experience! Feel like a new person after visiting. Worth the price and my massage therapist went above and beyond.

They’re nice when you sign up for a membership, but when you want to cancel they are really rude and condescending. I called because I wanted to cancel and the lady on the phone reviewed my account and said she would email the forms to me. I never got anything. I called a few days later and was told I would have to pay for two more months before I could cancel. Why didn’t the first lady tell me that? Again both were very rude. I can’t wait for this to be over with and I do not recommend them to anyone, especially this location. I have family members who had memberships and told me not to get them, I should have listened.

This location is not so easy to find but it is the closest to me. The store is set up the same as other locations I have been to and is clean, decorated nicely with friendly staff. Massage Envy is meant to be an affordable way to take care of your body so don’t except a luxurious spa with amenities but you will find private rooms with comfortable good quality massage tables and good therapists. I don’t care much for the rules that Massage Envy has as a business for their members so I subtract a star for that but the membership really is a good deal if you like pampering yourself often as long as you read the fine print. This is the first location I visited when signed up for the membership but it has been a long time since I’d been back but so far the therapists I’ve seen have been knowledgeable and great at what they do. I have gotten a massage here in the first room on the left as you walk into the spa area and it was quite loud in there so I will take a star for that, I could hear the door from the management room as well as a set of drawers opening and slamming several times as well as some talking. It just seems to be a bad place to put a room but I understand the location is small, I would recommend requesting not to be in that first room.

I was quoted 39.99 for a massage (I asked the girl on the phone twice how much I’d be paying for my initial massage. She talked fast about waiving membership fee and 60 min massage would be 39.99.)
But, of course, I get to the front desk and its 49.99 plus they wanted to charge me for warm towels. Eh.
Patty, the masseuse, was knowledgable and great but a 60 min massage is 50 minutes. Eh, eh.
Not returning

I have had a few messages at this location and have not had a message that I really loved. I also wish that they had warm heating pads for your neck like the Pacific Beach location. I don’t think the waiting area is very relaxing. I asked the message therapist to focus on my back but she barely did. I do not think I will come back to this location.

José! Thank you! I was so relaxed and loved out time together! Don’t break up with me! was in the area for work and came in on a whim and was so happy! Thank you!!!

Clean, nice staff, good therapists. Wish they’d add some more therapists who can actually do a DEEP tissue massage… my only recommendation.

I had a great massage today from Jose and I am glad I went to this shop.
Even it was very busy in the shop since it’s weekend, I didn’t have to wait much at all.
People were kind, and place was very clean.
Compare to the other Envy shops I’ve been to, it was definitely one level higher.
And again, Thanks to Jose. He was all ears when I explained my pain on my shoulders and I could tell he was very sincere and gave me a great treatment.
I feel soooooo much better now.
Definitely will take more massages there.

I’ve been coming here for a couple of months now. I decided to splurge myself and go for an hour and a half last time, and I caught myself snoring a few times. I was quiet embarrassed, but I felt so great and relaxed during and after the massage. I’m intentionally withholding the name of the masseuse because she is already so hard to book, I don’t want to make it even more difficult ;-)

I hate to talk bad about anyone or anything, however, I went here for a facial. I saw Alia, I think that’s her name? Well during the facial she didn’t even ask if I wanted to get extractions done, normally they ask you. She started and it was REALLY painful! I’ve had many estheticians done extractions on me and cleared my pores less painful than she did. It was to the point where I was tearing up and I kept moving to get her to stop. A couple days later my nose is still red, scabbed and now it’s beginning to scar.
Just go to a regular spa to get massages and facials. Massage envy is too much of a corporate scam to even care about your health and needs.

I’ve been going to the Massage Envy in Liberty Station for a few years. I have used Tania for prenatal massages for both of my pregnancies and she is absolutely amazing! I highly recommend her! The atmosphere there is wonderful also and I’ve always felt extremely comfortable. Most of the therapists I’ve worked with were incredible, but there have been a couple of misses (hence the 4 stars instead of 5).

Just had Julissa do a deep tissue massage for 60 min. She was great and definitely found all my spots that needed work. Definitely recommend her! Just wish prices were cheaper.

I booked a couples massage for myself and my hunny, who’s never had a massage. He has been dead set against it, saying he didn’t want a man or woman touching him. He had been warming up to the idea and I figured now was a good time to surprise him. We have been traveling and moving from Hawaii to Texas and now San Diego, staying in hotels and friends and families houses. We move into our new house next week. We have been just a little stressed!
The facility was very clean and nice. Staff is very nice as well. What wasn’t great was that after we filled out our paperwork, we were told someone had accidentally taken over the couples room. We were offered separate rooms and an extra enhancement if we wanted it, but we didn’t. The whole point was to be together, right! Kinda a bummer since we had a whole evening planned… Ashley, the manager was very nice, even though I was a little disappointed. I mean we had just showered and everything! LOL
Anyway, Ashley scheduled us for the next day and gave us a great deal! We had Michelle and Jen. They both did a terrific job and extremely professional and soothing. My husband loved it and even said what he would do different «next time»! We were concerned they might try to hard sell us on memberships, but they didn’t, they gave us the info and that was that.
Very impressed with the Point Loma location! We might have successfully converted my hunny!
Thanks ladies!

My massage with jinjer at the liberty station massage envy was one of the best massages I’ve ever had! For starters, the service checking in and being greeted was professional and kind; I felt like my masseuse remembered me after just one prior visit!
The massage room was dimly lit and the oils were quality. My 90 minute massage was very week worth the 80 bucks plus tip. And contrary to many reviews, I never felt hassled to renew my membership or big anything extra.
All in all, a great experience at a good price. I will be coming back.

Positives first. You are asked to arrive 15 minutes before your appointment, in order to fill in the paperwork. This consists of the usual medical stuff, but also precisely what sort of massage you are after. From sports injury, through relaxation to pregnancy and cancer. It’s all on offer and the various therapists specialise in different areas. I was lucky enough to get Diana, who’s strength is in deep tissue, which was what I needed badly, after a cross-​country jaunt courtesy of United. And boy, did I hit the jackpot! Despite a minor injury that prevented her from giving of her very best, she rapidly diagnosed my issues and untangled my tissues. She even made some notes for me to take home to my regular therapist. In fact, if she had been fully fit, I doubt I’d have ever left the table!
On the downside … I initially tried to book over the net, but the «submit» button doesn’t seem to work on the iPhone. Interestingly, it worked just fine on my iPad. I received an automated reply OK, but the promised contact from staff didn’t happen. When I called to confirm the following day, there didn’t seem to be any record of my booking. However, I was quickly accommodated with an appointment just 30 minutes later than I originally requested.
Secondly, thanks to a client in a neighbouring room complaining of being cold, the front of house folks cut the air conditioning, which sent the temperature roaring up. I was just fine, being mostly undressed, but Diana quickly became uncomfortable.
Price was reasonable. There’s an introductory offer for first time clients. I added 30 minutes to my planned hour (I had a LOT of issues) and with the maximum tip, which Diana thoroughly earned, I dropped a round $ 100.

If you love being overcharged or getting hung up on, this is the place for you.
I love getting deals of Groupon, and usually only end up paying 30 – 40 for my massages. My back has been really bad lately though so I decided I’d suck it up and pay the 60-​ish dollar average price that most places charge for the convenience of getting a last minute appointment. Called the Point Loma location to make an appointment for this afternoon, and the soonest one they have was for tomorrow. Okay. I told her I wanted to book that and asked her how much it would cost. «$ 99.99». Seriously?! Even the nice places downtown don’t charge that much. So i told her sorry, it was more than i thought, I was going to have to not make the appointment. «Fine. *click*.» Wow did you really just hang up on me? A+ for the professionalism.
UPDATE* Just thought it would be good to point out that I received a public apology on this review however no response via message. Clearly interested in looking good but not actually resolving customer issues.

This place is a scam. Originally I signed up for 6 months of massage (6 appointments at 59.99 each). If you do not cancel they will just keep charging you and if you cancel and you have unused massages you can only gift one away per 3 months. Also if you cancel you have to use all your massages in that month that you cancel. Regardless, I ended up staying on for about a year because I had too many massages to cancel. Every time you accrue a massage they call you and politely remind you to book an appointment. I ended up canceling my contract with them and booked the remainder of my remaining massages in that last month. They will not cancel over the phone by the way, you have to do it in person.
Flash forward 5 months and I realize that they have been charging me still even after I cancelled in person. I verbalized to the manager that the service was simply too many massages. She (Ashley) said she would talk to the owners regarding billing me every other month instead. I agreed verbally that the idea of every other month would be fine. I received no call back at all with that request. Okay no biggie. So now that I realized that they have been charging me after 5 months, and no courtesy call to book an appointment I was a little miffed. I called and talked to Ashlie and she told me that she would refund my massages to my charged account. 7 days later, 3 phone calls, and the manager can not manage to refund my money or even call me back.
I am extremely disappointed with the front of the house staff and will soon contact an attorney. The two stars is for the massage only as most of them are pretty decent. Especially Nina. Her looks are deceiving but she gives an amazing deep tissue massage.
Don’t go here and sign a contract. Big mistake!

I got a Massage Envy gift card and recently moved to the area so I thought I’d try this location even though the reviews were mixed. Maybe I just got lucky but I was able to get a same day appointment and my masseuse Eri was very good. I expected the sales pitch, which I did get, but it was not aggressive/​pushy and I decided to sign up for a 6-​month membership. First massage each month is covered by the monthly $ 49 membership fee, 2^nd massage is $ 39. My insurance-​rate massage at my other masseuse is $ 45, so this is just slightly higher but more convenient, even though I am a little bothered by being jipped 15 minutes on the «1-​hr massage» (they say 5 minutes is for you to unrobe and 5 minutes to put on your clothes afterwards), but they started 7 minutes late today for my massage «hour» so my actual massage was less than 45 minutes. Hopefully they’ll start on time next time.
Pro’s:
Clean, quiet facility
Easy free parking
Good customer service
Good masseuse
Con’s:
«Hour» massage = 45 minutes
They only offer water, no teas in the relaxation lounge.
They don’t sell the aromatherapy oils
If they give you a full hour (and offer tea) this would a 5-​star establishment. Service was good from the minute I walked in to the minute I left.