Precision Collision Inc

I actually checked out a few auto body repair shops before going with Precision Collision (PC) in Pomfret, CT and I made the right choice.
FIRST IMPRESSION:
Elaine at the front desk walked me through the process. She was very kind and patient. You’d be surprised at some of the off-​putting/​uncomfortable/​or condescending interactions I had at other shops before coming here. She didn’t need much information other than my insurance quote. I was given a drop-​off date and told how long the repair should take. She made sure I knew how the rental car situation would work. She was very proactive; she called me a week before the drop-​off date to let me know she hadn’t heard anything about my car rental reservation and wanted to alert me.
DROP-​OFF:
On the day of, I had car rental issues, none of which was PC’s issue, but Elaine again was patient with me until I had that straightened out and offered to make me a cup of coffee.
PICKUP:
–which was indeed the expected date originally quoted to me, I had some issues with my debit card and it was almost closing time. Both Elaine and Ken were so very patient with me. They allowed me to take more time to go to the nearby bank branch to clear up the issue, which put me back at PC after closing time, on a Friday no less. Ken was gracious about the whole transaction and walked me to my car.
WORK PERFORMED:
–was a big replacement from a rear end collision. They were able to work a previous damage that directly affected the job they would be performing into a supplemental charge to the insurance company. When I say that car never looked so good, I truly mean that. The new version of my car was thoroughly detailed inside and out and the replacement was seamless.
I HIGHLY recommend going to Precision Collision for Auto Body work if you are in the area as they are kind, courteous, and true craftsmen in their field.